Mercedes-Benz of Miami

Katherine has the best customer service ever! She is super professional and understanding. She helped us though the whole process and was very efficient. We were extremely satisfied with Kather She is super professional and understanding. She helped us though the whole process and was very efficient. We were extremely satisfied with Katherine and will definitely recommend to ask for her if you are thinking about purchasing or leasing a vehicle. More

Eva was fantastic! She took the time to explainme every single detail of the car, she worled with me to make a couple of financial projections and helped me to get what She took the time to explainme every single detail of the car, she worled with me to make a couple of financial projections and helped me to get what I was looking for. She was beyond patient on the sign in dayas I ran out of battery on my mobile and we had to juggle a ton of things to have erything square out. The car is fantástico so does she! As a side note,this is not my first luxury car and I need to say I expected mas from te brand itself their processes and how they approach things! I'm not saying it was bad, 8m saying I have felt more pampered with other brands, they can double down on the actual customer experience! More

I received excellent service. My technician tended to all of my concerns & delivered with 100% satisfaction. With attention & service like that, I wouldn’t take my car for se My technician tended to all of my concerns & delivered with 100% satisfaction. With attention & service like that, I wouldn’t take my car for service anywhere else. More

Muy contenta con el trato y la cortesía de parte de los trabajadores muchas gracias trabajadores muchas gracias More

I was greeted very warmly and ask to wait in the lobby. My serviceman came to get me almost immediately. We discussed the service to be done. I was given the choice to wait or go home and wait. Of course I My serviceman came to get me almost immediately. We discussed the service to be done. I was given the choice to wait or go home and wait. Of course I chose to wait at home. I was given a ride with Lyft, and picked up by Lyft in less than 2 hours. My car was serviced, I asked for a copy of what services were performed. My service guy was very professional and kind to go over future services, I was grateful and home I went. Thank you! More

Amazing customer service. Salesperson, Brian Gomez, very professional and knowledgeable about his job. He was able to explain with details all the features of the car. The pro Salesperson, Brian Gomez, very professional and knowledgeable about his job. He was able to explain with details all the features of the car. The process, in general, was fast and a really good experience. More

GREAT FEELINGS VISITING MERCEDES BENZ ALWAYS. Service Department is always giving the best service, onetime, best quality and make my experience memorable. this time for the 20000 miles servic Service Department is always giving the best service, onetime, best quality and make my experience memorable. this time for the 20000 miles service. More

Excellent premises and showroom. Very professional organization, cordial but distant until introduced to a sales representative. Lighten up a bit when you pass by potential customer Very professional organization, cordial but distant until introduced to a sales representative. Lighten up a bit when you pass by potential customers in the showroom, it really does make a difference to many customers. No wiggle room with trade in value or purchase price. So no deal done on first visit. A month later I noted online that the sale price had been reduced. I contacted Francisco and we did a deal over the phone with the same trade in value. I was very satisfied with the net amount I paid for the car. I was really hesitant and not positive about fixed price sales values until now. I found it refreshingly easy, and it took all that hassle and time out of the negotiation. The dealership servicing and examination report were a comfort to me, when considering the risk of purchasing a used car with no dealership or manufacturer’s warranty. There was a short delay in picking up the car as it developed a starting issue just prior to delivery. They managed this superbly and even provided me with a copy of the repair invoice. They did a thorough job and replaced all the batteries. Not a cheap fix on a Bentley! Collection was excellent I was in and out within an hour. No pressure with sale add ons etc.. Post sale follow up was refreshing and genuine. I received two calls within the first week of purchase. This was by far the best car dealership experience I’ve encountered - and I’ve bought a huge number of cars over the years. Thank you Francisco and Mercedes Benz Miami. More

Gus Cosio attended to us and he was very professional and took care of us and our vehicle. We are very happy with the service we received and will definitely choose this dealership for future needs. took care of us and our vehicle. We are very happy with the service we received and will definitely choose this dealership for future needs. More

Excellent service, fast service, very good customer service, you are the best in south Florida service, you are the best in south Florida More