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Mercedes-Benz of Melbourne
Melbourne, FL
62 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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62 Reviews of Mercedes-Benz of Melbourne
August 03, 2024
Happy with Ilaisa and Andrew helping me purchase a new Mercedes. It was a quick and pleasant experience and I've got the car with exact options and specs I wanted. Mercedes. It was a quick and pleasant experience and I've got the car with exact options and specs I wanted. More
by MercedesFan
Employees Worked With
Ilaisa, Derek Dwyer, Andrew Catti
July 27, 2024
William Alvarez and Ilaisa worked as a team to provide prompt and professional service. They addressed our questions and concerns. We felt comfortable as we negotiated the deal. prompt and professional service. They addressed our questions and concerns. We felt comfortable as we negotiated the deal. More
by carolandal
Employees Worked With
Joshua, William Alvarez
July 21, 2024
Mercedes of Melbourne is w well stock premium dealership with a well stocked inventory. The sales people a knowledgeable and eager to win your business. with a well stocked inventory. The sales people a knowledgeable and eager to win your business. More
by carolandal
Employees Worked With
Lisa Taloa, William Alvarez
July 07, 2024
I am a repeat customer. I just purchased a new Mercedes It was a pleasure to deal with Ilasia He was professional and knowledgeable as well as very personable..Derick in fi I just purchased a new Mercedes It was a pleasure to deal with Ilasia He was professional and knowledgeable as well as very personable..Derick in finance was also a pleasure to deal with.Throughout my purchase all my needs were met. Josh was also very helpful. More
by Pamcat
Employees Worked With
Ilasia, Derek Dwyer, Josh Boudreau
July 07, 2024
I write Reviews for a living, that's my job. I have never given any product or service a negative review unless it was absolutely deserved. MBM Dealership and service is well deserving of this I have never given any product or service a negative review unless it was absolutely deserved. MBM Dealership and service is well deserving of this 1 star review. It would require me to write a short story to provide all the horrible details with my experiences with MBM, and quite frankly, my time is too valuable to waste so let me just say this, and give all future "prospective" customers a fair warning. DO NOT PURCHASE FROM THIS DEALERSHIP AND DO NOT HAVE YOUR VEHICLES SERVICED AT THIS DEALERSHIP. Unless you're friends of the "family", have very very deep pockets, and can afford to be without your vehicle for weeks to months while yours is being "serviced" (because they frown on loaners, especially if your vehicle isn't BRAND NEW), then stay away. There's other MB authorized centers you can go to if you need your MB serviced, and you'll be treated humanely. MB of Ft. Pierce or MB of Orlando, both are much better options and it's worth it to either have your car towed the distance, if inoperable, or if just needing routine maintenance, it's best to drive an hour to save yourself money and mistreatment. I've never in my adult life dealt with such a rude, snooty, hateful, inexperienced, unprofessional dealership in ALL departments. Everyone I've spoken to in the Melbourne area, have all told me they were mistreated by someone working at this dealership, and it's usually most of the staff, from the woman who answers the phone with her "condescending tone and manners, to the service advisors, management, mechanics. The only department that you may not have a "Traumatic " experience, as far as your dealings with an employee, is the payment desk. Haha. Go figure, right. Unless they aren't there anymore the two ladies I dealt with were very friendly and horrified when they heard about my experience but ironically, not surprised. They've apparently heard it all, and seem to be embarrassed of their employer. Mercedes, Audi, Porsche of Melbourne, simply do not care. They do not care about these negative reviews, they do not care about how they treat their customers, especially if you're not a repeat BUYER OF NEW VEHICLES. If you don't show up dressed in your Sunday best, and exaggerate GREATLY your wealth, speak like them and act like them, then be prepared to be treated like "pond xxxx". I am even willing to place a wager on the fact that any 5 star reviews you read about "Shane" or his family business, that those are what we call in my profession "Fake Reviews". Proceed with caution to this dealership. Do your homework. Our MB's are our babies and expensive to maintain, and when something goes awry on your MB, it's a stressful event on its own, we don't need to pile on that stress by a dealership that could careless about its customers feelings,being courteous or honest , any form of professionalism, fairness, or simply treating everyone with fairness and kindness. Regardless of their economic standing. It's much easier to be kind, honest and treat your customers how they deserve to be treated. After all, it's the customer's that have given this "FAMILY OWNED" Business, a business that has not just provided them with a "cushy" life, but one they thrive off of. I promise you, they are living well, not losing any sleep over mistreatment of customers. So, you've been warned. Best of luck to all MB owners, especially if you find yourself in the most unfortunate situation where you're forced to use MBM. More
by remarkablerobyn7
Employees Worked With
John Martinez, Shay Rowe, Zeth James, Derek Dwyer, Jeff Wall, Donna Edwards
July 02, 2024
We loved our experience with Ilaisa at Mercedes Benz of Melbourne! We came in mostly looking, but with Ilasia’s sincerity and expertise we quickly found a great value C300. Ilaisa and his team allowed us t Melbourne! We came in mostly looking, but with Ilasia’s sincerity and expertise we quickly found a great value C300. Ilaisa and his team allowed us to have the car inspected by our mechanic. After our mechanic said “that’s a steal of a deal” we knew it was meant to be! The purchasing process was smooth and fast. We were off the lot within a couple hours at most, and more importantly we are happy with our purchase! What an amazing experience all around! We will be back soon! Thanks Ilasia and Mercedes Team! You won’t find any buyers remorse around here. More
by Rebecca
Employees Worked With
Ilasia — 10/10 great employee and salesman. , Derek Dwyer
April 23, 2024
The dealership is the most UNPROFESSIONAL ORGANIZATION I HAVE EVER BEEN TOO. I had mercedes serviced for just a check up and 8 days later they still were not providing proper updates. Upon completion of the HAVE EVER BEEN TOO. I had mercedes serviced for just a check up and 8 days later they still were not providing proper updates. Upon completion of the vehicle they were extremely rude, totally money oriented, and there was absolutely no quality customer service what so ever. I have 2 other sports cars very high end. I would NEVER EVER BRING THEM TO THIS DEALERSHIP!! THIS DEALERSHIP IS SO EXTREMELY BAD, IT IS SO SAD. More
by debraforduke
Employees Worked With
William Alvarez, Kimberly Roman, Andrew Catti
February 24, 2024
I had a minor issue that needed to be corrected on my Mercedes. When I called the night before to schedule the appointment, I was told "no problem, we will take care of the issue". I arrived for my 10:00 Mercedes. When I called the night before to schedule the appointment, I was told "no problem, we will take care of the issue". I arrived for my 10:00 a.m. appointment with Vanessa. She was very rude, abrupt, dismissive and had zero customer service knowledge. I have bought a couple of Mercedes at this dealership, and have never had an experience with any other sales or service associate like I did with Vanessa. I asked to speak to her manager, Nelson. Nelson was very kind, helpful, and definitely knows how to offer great customer service. More
by kimberlymarconi56
Employees Worked With
Jeff Wall
February 04, 2024
My experience was very upsetting! I had an appointment and waited 3 hours for the Diagnostic test to be done on my Mercedes. I have a platinum extended warranty that has covered previ I had an appointment and waited 3 hours for the Diagnostic test to be done on my Mercedes. I have a platinum extended warranty that has covered previous repairs at other dealerships. I was told that the cost would be $7,228.32 and my portion would be $3,002.32. I called the warranty co. The cost of the parts was not the issue, but the labor time was the problem. The Adjuster from the warranty co. said that they estimate the cost of repairs by using Mercedes guide lines. They allotted 10.6hrs for the job and Mercedes-Benz of Melbourne said it would take 20hrs. I brought my car to Mercedes of Fort Pierce and all repairs plus some others that were missed at the Melbourne dealership were repaired at no cost to me. My only cost was having to pay $295.00 for the Diagnostic test at the Melbourne dealership, but that was much better than $3,002.32. I feel that they inflate prices at the expense of their customers. I feel that they were trying to rip me off. More
by sophie11021974
Employees Worked With
Vaneza Murdoch
