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Mercedes Benz of Medford
Medford, OR
53 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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53 Reviews of Mercedes Benz of Medford
January 13, 2026
Can’t speak to the quality of recall work since didn’t observe, but unit is performing normally. Service advisor very helpful and professional- made the process smooth from first phone call. observe, but unit is performing normally. Service advisor very helpful and professional- made the process smooth from first phone call. More
by Ftfirst
Employees Worked With
Shannon Meade, Service Advisor
January 02, 2026
Terrible communication. Slow responses. No update on status of vehicle sale. The lack of support sale started in September 2025 and is still continuing as the New Year 2026 Slow responses. No update on status of vehicle sale. The lack of support sale started in September 2025 and is still continuing as the New Year 2026 rolls in. After loan approval, it took 14 days to schedule the notary public signing. Several days for them to receive back the paperwork. Then another 14 days to schedule delivery of the vehicle. Another 7-8 days for it to arrive. Once arrived a third party company that holds the title for the finance company, sent a message saying they would take care of getting the vehicle registered. I was not informed by the dealership of this process. I called the licensing company to ask a question on the same day that they reached out. Their representative did not reply for another three weeks. On November 3rd the Oregon temporary tags expired, so I was able to get a 30 day moving permit from the Nevada DMV. That temp permit expired on December 3rd. Then after submitting the requested documents, they submitted my document packet to the Nevada DMV. It has taken another 8 weeks for the DMV to issue registration and license plates on December 30, 2025. But the third party company had the registration package sent to the dealership in Oregon "at the request of the dealership". So as of today the vehicle still does not have license plates. In the meantime the vehicle was issued a citation of $75 for not having up to date registration. Because the vehicle is titled under my company name, I had to get commercial insurance before applying for registration, which costs more than $400 per month. So the vehicle has been sitting idle in front of my house for the last two months, while I'm out of $800 in insurance costs, and two monthly loan payments amounting to nearly $2k. I bought the cargo van to use for last mile delivery in Las Vegas metro, but in order to register with services like Amazon Flex, or rent it out on Turo Adventures it needs to be legally registered. At each step in the process I had to continuously prod the dealership sales person for updates. Many times the call had to be elevated to management. Most replies the sales contact would just pass it on to another name within Medford Mercedes. He would not spend an ounce of energy trying to reply to the proper information, but would defer the question to someone else. Each time he deferred, it would take 24-48 hours for a response. One of many examples was when after taking possession of the vehicle there is supposed to be a release of the MBUX software from the previous owner to allow the current owner to connect my phone app that controls and communicates with the vehicle's infotainment system. I had to go to the Mercedes manufacturer's contact and the dealership management to get it connected. Both parties pointed to the sales contact, in which he had no idea how to get it connected and once again referred the question to another person within the Medford MB dealership. The latest incident in which the licensing company had the plates sent to the dealership rather than the current owner, I reached out to the same sales rep, and he immediately would not answer the question, but referred it to someone else, in which I will not hear from until at least next Monday, January 5, 2025. I can not recommend doing business with this dealership. They either just don't care, or there not getting paid enough to motivate them to communicate with their customers. More
by networksbylin
Employees Worked With
Mike Wilcock, Thien Do
January 01, 2026
A class act dealership. Shannon was very friendly. They did an excellent job a video the under car inspection. And I needed the motorhome delivered to a tire store and they Shannon was very friendly. They did an excellent job a video the under car inspection. And I needed the motorhome delivered to a tire store and they did that in a timely matter. Thanks for a job well done. More
by p.novaks
Employees Worked With
Shannon, Service writer
September 21, 2025
My salesman was great , Stewart went out of his way to give me great service. He also Delivered my car personally it was a 3.5 hour drive one way and his wife followed us and pick home up. Saved me on car give me great service. He also Delivered my car personally it was a 3.5 hour drive one way and his wife followed us and pick home up. Saved me on car trailer charge. Again thanks to Stewart. More
by 5591may
Employees Worked With
Stewart
September 09, 2025
I want to express my deepest appreciation to Mercedes-Benz of Medford, Oregon, and especially to Randall Grealish, for making our car-buying experience truly exceptional. From the very beginnin Mercedes-Benz of Medford, Oregon, and especially to Randall Grealish, for making our car-buying experience truly exceptional. From the very beginning, Randall went above and beyond. He personally picked up my family and me from the airport and brought us to the dealerships, something we didn’t expect but truly appreciated. Meeting him in person was a pleasure; he made us feel welcome and comfortable right away. The entire process of purchasing our 2025 Mercedes-Benz GLE 450e was handled through texting and email, which made everything incredibly convenient. Randall was upfront, transparent, and honest throughout. He answered every question with patience and clarity, and never once did we feel pressured. Even after the sale, Randall continued to check in, making sure we were happy with the car and offering support whenever we needed it. It didn’t feel like we were just buying a car—it felt like we were building a long-term friendship. Randall’s genuine care and professionalism made this experience stand out from any other dealership I’ve worked with. Without a doubt, I would recommend Mercedes-Benz of Medford to anyone in my circle of friends and family, especially Randall Grealish. If you're looking for a trustworthy, personable, and dedicated salesperson, Randall is the one. Thank you again for everything! Warm regards, Brian C. More
by brian.chan
Employees Worked With
Randall Grealish, Thien Do
June 02, 2025
Shannon was amazing! Her attitude and personality is so refreshing and welcoming. She attended to every concern or need I had. Great person and customer support! Her attitude and personality is so refreshing and welcoming. She attended to every concern or need I had. Great person and customer support! More
by Kevin
Employees Worked With
Shannon
