Mercedes Benz of Medford

Had emergency with broken fuel line after traveling 1900 miles. Called the dealership and she fully understood every issue I described, confirmed they had all the parts needed, and immediately set up an app miles. Called the dealership and she fully understood every issue I described, confirmed they had all the parts needed, and immediately set up an appointment.Shannon got me in right away.Work finished on schedule cost less than expected! This was a very pleasant experience and I would recommend this dealership to anyone. Shannon provided a contact reference number so I could tract the progress of the repair, took me to the waiting room and promptly returned when the job was completed. The Mercedes dealer in Gilbert AZ should visit this location to see how a MBZ service department should treat a customer! More

Poor communication with customers about repair times. Not at all what you’d expect from a premium brand’s dealer. You still pay Mercedes prices, just didn’t feel like Mercedes service. So far, repairs se Not at all what you’d expect from a premium brand’s dealer. You still pay Mercedes prices, just didn’t feel like Mercedes service. So far, repairs seem to have been done properly but the customer service was sub-par. More

Always a pleasure to visit MBOM. The front desk (Shannon and Dan) are always helpful, happy, attentive and knowledgeable. The work completed is explained meticulously and the phone l The front desk (Shannon and Dan) are always helpful, happy, attentive and knowledgeable. The work completed is explained meticulously and the phone lines are always open for any questions to be answered. More

Shannon and Dan were both by phone as I was stranded extremely understanding helpful and especially kind. It made me assured I was cared for. When I did all that I could thru there text pics on how to s extremely understanding helpful and especially kind. It made me assured I was cared for. When I did all that I could thru there text pics on how to stop the oil leak, I knew I must then Tow it to the professionals at Mercedes’ dealership. They pulled strings put me in out of order and fixed my motor home with in 24 hrs. Shannon your the greatest asset the dealership has, thank you More

As usual everything worked out very well. I had a great loaner and my car was available early the next day to keep valuable appointments, which I greatly appreciated. I had a great loaner and my car was available early the next day to keep valuable appointments, which I greatly appreciated. More

Professional and laid back experience, far greater than any dealership purchase I’ve done. My salesman Matt was nothing short of amazing. any dealership purchase I’ve done. My salesman Matt was nothing short of amazing. More

Shannon is always polite, personable and knowledgeable. Everyone at Mercedes benz of Medford is great Everyone at Mercedes benz of Medford is great More

Everyone there is professional, helpful, interested in making each customer feel special. I dealt with Shannon, Matthew, and Lisa, all having the above qualities. I have been a customer at this dealershi making each customer feel special. I dealt with Shannon, Matthew, and Lisa, all having the above qualities. I have been a customer at this dealership since 2011, when I moved to So. Oregon from Marin Co., CA., and I have owned 10 plus Mercedes Benz Automobiles. This one is the best Dealership of all. Suzanne Duffy Falces More

Had issue with "my toy" 2012 e-550 Sport Cpe. Drove down from Roseburg, Or. Drove down from Roseburg, Or. More

All issues were taken care of, questions answered. Staff was courteous and ever willing to help in whatever ways necessary. In fact, they went out of their way to see to our needs under difficult pers Staff was courteous and ever willing to help in whatever ways necessary. In fact, they went out of their way to see to our needs under difficult personal circumstances. Couldn't have asked for more attentive, caring and professional interactions with both the service and financial staff. Extra thanks and appreciation to Hugo and Dan! More