Mercedes Benz of Medford

Bought my second Mercedes from this Dealership, thanks to the help of Jeff Cook, as sales associate with great perseverance. He got me into a car which was not for sale, arranged everything so that when I ar the help of Jeff Cook, as sales associate with great perseverance. He got me into a car which was not for sale, arranged everything so that when I arrived at the dealership, I was in and out with a trade, a purchase and guidance. When I was registering my vehicle in California, he assisted me with opening the hood, something I had no idea about. One call, Jeff answered, and the DMV operator could poke her head under it. JEff, you were great!! Thank you to all of you who helped me with this. More

Came in for a 4000 dollar break job. Rotors and pads on rear brakes. They did the front on accident. Then dropped off the car so I would pay for the job and not notice. I paid in cash an Rotors and pads on rear brakes. They did the front on accident. Then dropped off the car so I would pay for the job and not notice. I paid in cash and they won’t refund the money. Hugo the service manager drove the car to me himself. Said it was great. Yet you can hear and feel the same issue. The entire car shakes. Don’t trust this dealership. The new management or ownership doesn’t stand by their word More

Over the years I have bought 6 sprinters from Mike Wilcock. Will not buy anywhere else as long as he is there. Always great service and kind people working there. Shannon is my service advisor and she Wilcock. Will not buy anywhere else as long as he is there. Always great service and kind people working there. Shannon is my service advisor and she is amazing! Everyone from Sales to their finance department has always been kind and thoughtful. These are the kind of dealers we need. More

They were very helpful and Did a great job, everyone was very helpful and polite. very helpful and polite. More

I have been treated very good at the dealership. They have completed all of the needs that I have given them. Their service levels have greatly improved. They have completed all of the needs that I have given them. Their service levels have greatly improved. More

Excellent service and very professional staff. Great communication. Service included a clean and vacummed car! Great communication. Service included a clean and vacummed car! More

Great experience! The work was done quickly and the wash/clean was amazing. Friendly people and service. Just what you would expect from Mercedes. The work was done quickly and the wash/clean was amazing. Friendly people and service. Just what you would expect from Mercedes. More

Just purchased 2023 C300 from Mercedes of Medford and our purchase experience was exceptional. We live in the San Francisco Bay Area and most of the purchase arrangements were made online and by phone. W our purchase experience was exceptional. We live in the San Francisco Bay Area and most of the purchase arrangements were made online and by phone. We worked with Eric Ordinez who was outstanding. Very responsive and informative. His boos Gary was very helpful. We drove 5.6 hours to pick up the car. When we got there everything was ready. Car, paper work, and loan documents were ready for our signature. The finance manager Mario was amazing. They kept every agreement we made and delivered on every promise. We will definitely purchase our next Mercedes from them. The long drive was worth it More

Excellent service and follow through. Chad did a great job in drop off and pick up. Shanon was respectful and helpful in coordinating All aspects of the repair Chad did a great job in drop off and pick up. Shanon was respectful and helpful in coordinating All aspects of the repair More