Mercedes-Benz of McKinney - Service Center

Top of the Class Bradley Roberts!!! Being a single woman going to a car dealership can be overwhelming, Thank GOD I gave Mercedes Benz of McKinney my business. It all started with a p Being a single woman going to a car dealership can be overwhelming, Thank GOD I gave Mercedes Benz of McKinney my business. It all started with a phone call that got connected to Bradley Roberts. Bradley had such a warm presence over the phone and didn’t pressure me. I was very adamant that I didn’t want to come into the dealership unless the numbers were right via phone and I didn’t want to haggle over price. Bradley assured me that he could make it happen. When I arrived Bradley had the car I choose down to the detail with everything I asked for, he hit the mark. The thing that impressed me the most is the he was a man of his word, what he quoted me over the phone is the exact deal I got. He made this experience enjoyable and stress free. Bradley is truly "The Man" first class professional, high integrity and NOT high-pressure.   The excellent services didn’t stop there, I met with Larry Reeg the sales manger and he treated me like family. Larry took the time to patiently educate me on the technology perks in my new vehicle, but he also had the scrupulous eye to review my car as though it were his own. I was shocked that he patiently went over the details and safety features of the car even though the dealership had closed hours ago. Honestly I felt like he treated me like a daughter. This dealership will forever have my business. I  could write 10 paragraphs on my experience with Bradley and Larry, but the bottom line is this: They exceeded my expectations (expedient delivery; no haggle price negotiations excellent customer service and attention to detail and most importantly integrity); Thank you so much!!! More

Don't take your car there for service if you need your car. Dropped car in for service at 12:15 pm. There was no other cars in for service, had a issue with my stereo. Mason Keller was the service advisor he go Dropped car in for service at 12:15 pm. There was no other cars in for service, had a issue with my stereo. Mason Keller was the service advisor he got all information from me even my service contract then advised me he would send me a text or a call with in a hour. At 5 pm I called him , he then told me that No one has looked at my car yet. He then told me he would call me in the morning. The following morning came and gone so I called him at 4 pm , his response was that No one looked at my car yet . I needed my car advised him that to pull my car out front and I would take it somewhere, then he hung up on me. To me that was totally uncalled for. This was the first and last time I will visit this dealership . I took it to another dealership they gave me a loaner car and in 3 hours had all the work done and car washed and clean. Don't waste your time at this Dealership when you can be treated with the respect you derserve. More