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Mercedes-Benz of McKinney - Service Center

McKinney, TX

4.9
347 Reviews

347 Reviews of Mercedes-Benz of McKinney - Service Center

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September 04, 2022

The customer service was great. My customer service advisor Gabe goes beyond the call of duty in making sure I was satisfied. I am highly impressed with Mercedes Benz of McKinney. More

by luts174
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone in service department was great.
September 02, 2022

Service advisor Jesus’’ absolutely professional and true to his word. Up until now I regretted my purchase with Mercedes’ however the way Jesus’ resolved my issue - he is the only person I will take my car More

by Larrywalker995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus’
September 02, 2022

Had a flat and brought the car in at closing and the staff stayed late and put on some new wheels!! Excellent service!! Thank you so much for staying late. More

by Manika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
From the service technician to the service manager to the repair guy everybody was very helpful and got my car ready for me to drive away in.
August 31, 2022

Very good service. Mr. Jesus Pachicano. very happy the way he treated me. Appreciate your service. Thank you! More

by howiet13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesus Pachicano
Aug 31, 2022 -

howiet13 responded

Very good service. Mr. Jusus Pachicano very happy the way he treated me. Appreciate your service. Thank you!

August 24, 2022

This place is a complete xxxx show, drop car for service. No call back for 2 days after many calls, text. Finally an update that there will be a 10 delay for parts. 10 days later no update or call backs for More

by Dave
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
The Entire Dealership Sucks
September 08, 2021

July 27th I took my car to Mercedes Benz Mckinney for a routine B service (oil change, etc..). After waiting 4 hours, I had to leave my car with them and they brought my car to my place of residence the fo More

by JESSICA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
DAVID, BRIAN
July 18, 2021

dishonesty, Manipulativeness words for now. (SAH ticker symbol) also known as (Sonic Auto) also known as Mercedes Benz Mckinney. This dealer took the wind out of our sail. We took our moms CLK 320 converti More

by mooregirlsvs1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian and Kevin
January 03, 2021

I was lied to and cheated by the Mercedes Benz of McKinney dealership. I bought a car 4 days ago today that sits in my garage because it doesn't work. I paid cash for it 12-31-2020. I specifically More

by bramserson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabe Harris. Geirge Russell. Franklin Martin. Some other xxxxxx mechanic.
October 24, 2020

I was so disappointed with service I got Purchase a vehicle from this dealership and everything been down hill since then. Please dont shop here. More

by reedc9.sr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Franklin
June 16, 2020

If you decide to go to Mercedes of Mckinney I highly suggest Moises Perez. 11/10 great service! Went the extra mile for my 16th birthday! More

by AvaSpears
Recommend Dealer
Yes
Employees Worked With
Moises Perez
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