Mercedes-Benz of McKinney - Service Center

Gabe was fantastic. I would definitely recommend him to any of your other customers. Constant updates and a friendly guy. I would definitely recommend him to any of your other customers. Constant updates and a friendly guy. More

Had the best service experience! They worked with our warranty to get us the most of our money and were very kind and personable! They worked with our warranty to get us the most of our money and were very kind and personable! More

Service is always prompt, courteous, and thorough! ! Top notch service advisor Stephen Wolston is the best!! ! Top notch service advisor Stephen Wolston is the best!! More

Great service and make sure you Comfortable while u wait. Looking forward to my next visit. Looking forward to my next visit. More

McKinney Mercedes' has an excellent service center, clean, efficient orderly and service advisor Steven is excellent. clean, efficient orderly and service advisor Steven is excellent. More

The mechanics are the laziest most inefficient and malicious I've ever encountered. They made me drive twice to the dealership, and I live an hour away, so it's time and money wasted. They said they o malicious I've ever encountered. They made me drive twice to the dealership, and I live an hour away, so it's time and money wasted. They said they ordered a tire, made me drive there, then they didn't. Once they put in the order, I came in two days later, only to find out the shop ordered the wrong brand on purpose. Jesus gave clear instructions to them and they still messed that up. I decided to get the off brand tire installed , because again, I have a life and they're wasting my time. They take TWO AND A HALF HOURS to change 1 TIRE. I have a newborn and a wife to tend to. I will never come back here for service, and even if I have the tire and wheel plan, it's faster for me to pay to go to a Discount Tire because at least they know not to screw around with people's time. Screw this mechanic shop, I don't have time for shenanigans. Again, Jesus/Gabe/Bob and the service team are excellent, but they're ashamed that they have to deal with this childish and unprofessional mechanic/technician behavior, and so am I. Nothing personal, but I don't like dealing with people that have a power trip messing with customers schedules. You've lost a service customer, and I'll take my business elsewhere. More

Leading up to my service at MB of McKinney, I was close to selling off my AMG and being done with MB. This was all based upon the dismally poor customer service experience that I and my wife had received to selling off my AMG and being done with MB. This was all based upon the dismally poor customer service experience that I and my wife had received from another MB Service Department (MB Plano). Thankfully through MB McKinney, starting with Customer Service Perfection provided by Jesus Pachicano, and backed-up by your Mechanics and a superbly run operation, I am once again a happy owner of my AMG. Great Staff, Immaculately Clean Facility, and on time service! Thank you MB McKinney!! More

I Recommend everyone to go For service in Mercedes Because they are perfect And they have Smart technician. Because they are perfect And they have Smart technician. More

Great service as always. Since there is a 15 word minimum; I’ll just say great service as always. Since there is a 15 word minimum; I’ll just say great service as always. More

Best service personnel in Dallas metroplex area. Professional and respectful people you will find in service industry. Professional and respectful people you will find in service industry. More