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Mercedes-Benz of McKinney - Service Center
McKinney, TX
349 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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349 Reviews of Mercedes-Benz of McKinney - Service Center
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January 03, 2025
Sluggish service performance. I booked my appointment in advance and arrived 15 minutes early before my appointment which was by 11:00 am & I waited for 5 hours, till I recieved m I booked my appointment in advance and arrived 15 minutes early before my appointment which was by 11:00 am & I waited for 5 hours, till I recieved my car by 4:00 pm for B service of 25,000 miles even I skipped the washing in advance, So 5 hours doing what??. My car entered the work shop by 12:30 pm after one and half hour of my appointment. No body was touching the car for 90 minutes & I am not a walking customer, I scheduled an appointmnet in advance!!. Its really very bad experience. They are only expert to stack thier bills & sell you things which is not required at all & make it as a package like balancing, wipers, oil additived, fuel additives & finaly washer fluid which I have doubts that they touched it as I was just filled it and add genuine MB washer fluid to suck our money. More
by Osama Abdou
Employees Worked With
Jesus Pachicano
November 20, 2024
I was able to drop my car off and pick up I. Less than 4 hours faster than expected. Runs great and ready for my trip across the country for the holidays. Less than 4 hours faster than expected. Runs great and ready for my trip across the country for the holidays. More
by Lisahoff2022
Employees Worked With
Gabriel Harris
November 14, 2024
Pleasant experience and stellar service from Gabe Harris and the team. Gabe is professional, knowledgeable, attentive, and took extra care on the C300. and the team. Gabe is professional, knowledgeable, attentive, and took extra care on the C300. More
by DaftPuzzler
Employees Worked With
Gabe Harris
November 13, 2024
I only go there for normal service and my service advisor, Gabe Harris, is the best. He knows exactly what needs to be done, explains it to me and doesn’t try to add on additional things that are not advisor, Gabe Harris, is the best. He knows exactly what needs to be done, explains it to me and doesn’t try to add on additional things that are not needed. More
by g.t.peeples
Employees Worked With
Gabe Harris plus 2 different courtesy drivers.
November 12, 2024
My service advisor Stephen was very nice and efficient. Kept me up to date with what was happening. Waiting area was inviting and accommodating. Would recommend this dealer for service. Kept me up to date with what was happening. Waiting area was inviting and accommodating. Would recommend this dealer for service. More
by Gpatsygirl
Employees Worked With
Stephen Wolston
November 08, 2024
Mercedes-Benz of McKinney has always provided excellent service on my automobile. Gabe is my Service Rep and I assure you he also will give you excellent care. Do not hesitate to take your Mercedes to thi service on my automobile. Gabe is my Service Rep and I assure you he also will give you excellent care. Do not hesitate to take your Mercedes to this dealership! More
by Deemccarrell
Employees Worked With
Gabe
