Mercedes-Benz of McKinney

Flawless experience With research in hand, I walked through the door at Mercedes-Benz of McKinney and met Bradley Roberts right away. I showed him the car that I was inte With research in hand, I walked through the door at Mercedes-Benz of McKinney and met Bradley Roberts right away. I showed him the car that I was interested in, and we immediately went for a test drive. Bradley was helpful, direct, and honest throughout our conversations and went the "extra mile" to ensure all was done in the way we agreed to. From finance to walking through the vehicle with Heidi Clement, everyone was helpful and respectful. Car buying experiences can be challenging, but the experience with Bradley Roberts and the team at Mercedes-Benz of McKinney was different in a very good way. Thank you. More

Purchase of CPO E-350 I originally went to MB of Plano and they wanted me to work with them on their terms. I stopped in MB of McKinney, and met Bradley Roberts. He was p I originally went to MB of Plano and they wanted me to work with them on their terms. I stopped in MB of McKinney, and met Bradley Roberts. He was professional, listened to what we were looking for and immediately went to work to find the perfect car... in the manner we wanted to shop. He looked at his lot, he checked locally, and then went into the Sonic Automotive network and found our car in Nashville. Within 2 days, we had a great deal on the car we wanted. Bradley kept us informed every step of the way as he looked for our car. He was a true professional and a pleasure to work with. We will definitely work with Bradley when we are looking for our next vehicle. Thanks Bradley! More

6th Benz purchase If you want class service expected when buying a highly valued car make sure and stop by and visit one of the best Sales people in the business, Bradl If you want class service expected when buying a highly valued car make sure and stop by and visit one of the best Sales people in the business, Bradley Roberts. Bradley is a no nonsense salesman and never pushed anything...being in sales I appreciate this more than you know. We were treated as if we are family throughout every step of the buying process. Larry Reeg, Sales Manager, was and has been a long time friend throughout or purchase history with him going back 10 years. He provides a welcome experience and is a consummate professional. Lastly, Heidi Clement, Product Concierge, exemplified professionalism during our "get to know your car tour." I can't say enough about all three, go by and see for yourself what they have if you're looking for a new or used car. The respect you are given is second to none. More

Don't take your car there for service if you need your car. Dropped car in for service at 12:15 pm. There was no other cars in for service, had a issue with my stereo. Mason Keller was the service advisor he go Dropped car in for service at 12:15 pm. There was no other cars in for service, had a issue with my stereo. Mason Keller was the service advisor he got all information from me even my service contract then advised me he would send me a text or a call with in a hour. At 5 pm I called him , he then told me that No one has looked at my car yet. He then told me he would call me in the morning. The following morning came and gone so I called him at 4 pm , his response was that No one looked at my car yet . I needed my car advised him that to pull my car out front and I would take it somewhere, then he hung up on me. To me that was totally uncalled for. This was the first and last time I will visit this dealership . I took it to another dealership they gave me a loaner car and in 3 hours had all the work done and car washed and clean. Don't waste your time at this Dealership when you can be treated with the respect you derserve. More