Mercedes-Benz of McKinney

The Best Buying Experience I Have Ever Had !! First I want to say I have purchased 15+ cars in my life and this has to be my best experience. I was in and out in less than 30 minutes ! I worke First I want to say I have purchased 15+ cars in my life and this has to be my best experience. I was in and out in less than 30 minutes ! I worked with Gerald and Stewart and they both were great!! Their communication before and after the sale has been awesome!! I live in Houston but purchased my used car here and I couldn't be happier. The service and experience was First Class. I will definitely look here for future car purchases More

The GM is a Lazy Jerk Gerald Cardenas is a lazy, rude jerk... No sense that he is there to serve the customer. My wife and I went in to get some basic questions answered Gerald Cardenas is a lazy, rude jerk... No sense that he is there to serve the customer. My wife and I went in to get some basic questions answered about vehicle warranty. The Finance adviser didn't know the answer, he went to get his boss. He stormed in and boomed out "I hear you have a question!" Rather than admitting he didn't know the answer and saying he didn't know, he told me that I should just google it myself, and in a snotty manor, as if I were a moron or something. I pushed back and said his non answer was unacceptable. He pushed it off on Mercedes Corporate and tried to make me believe it wasn't in his purview to answer warranty questions. I told him I spent a bucket load of money on a vehicle and he better find out for me. He never did. Pushed it off to an underling. I noticed reviews were stellar until 2017 for this dealer, I would suppose it's when this brat started. I would only recommend this dealer for the people we worked with that were great. Daniel Ali, Stellar dude! David Oden, Great! Jamie Khan, Wonderful! Steven in Parts Fantastic! Gerald Cardenas, not so much... The G,M, brought the rating down for all of Mercedes, it created a very bad taste for me that Mercedes will have to work to recover from. The Stink starts from the top. My Rating is for all categories is strictly for the employees that I dealt with. The Overall dealer rating is low because of one bad person. More

This is one on the best car dealerships I have ever worked with, and Daniel Ali is the best salesman I have met in decades. He was quick to respond, professional and kind and no pressure at all. Our ex worked with, and Daniel Ali is the best salesman I have met in decades. He was quick to respond, professional and kind and no pressure at all. Our experience could not have not been better. More

One of the worst car dealers, not just for MB! My entire buying experience was bad. Then i had problems with number plates. Then with fuel leakage. The Car Internet i had paid for did not work and had to c buying experience was bad. Then i had problems with number plates. Then with fuel leakage. The Car Internet i had paid for did not work and had to call MB multiple times to cancel. Today i learn i have to go to the DMV in person now to change the ownership simply because MB has not changed the title of the car i traded in... Heights of lethargy!!! More

Superb- Daniel Ali is Outstanding Daniel Ali sold me by 3rd AMG. I have dealt with at least 4 different MB dealerships in three different states and he is by far the salesman I've had Daniel Ali sold me by 3rd AMG. I have dealt with at least 4 different MB dealerships in three different states and he is by far the salesman I've had the pleasure of interacting with. Highly recommended! More

LIARS CHEATERS ARROGANT RUDE LIARS CHEATERS BAIT AND SWITCHERS xxxx BAGS ARROGANT RUDE ANYTHING ELSE THAT IS NEGATIVE I HAVE DEALT WITH THEM TWICE...I DID NOT LEARN FROM MY LIARS CHEATERS BAIT AND SWITCHERS xxxx BAGS ARROGANT RUDE ANYTHING ELSE THAT IS NEGATIVE I HAVE DEALT WITH THEM TWICE...I DID NOT LEARN FROM MY FIRST EXPERIENCE GO SOMEWHERE ELSE!!!!!!!!!!! PARK PLACE, SEWELL, MB PLANO, ANYWHERE BUT HERE THEY WILL BE OUT OF BUSINESS IN THE NOT SO DISTANT FUTURE More

incompetent, not trained, or un-ethical... you decide Lied about diagnosis, another dealer (plano) proved they were lazy so not cover warranty. recommended repair work that was unnecessary, would not resp Lied about diagnosis, another dealer (plano) proved they were lazy so not cover warranty. recommended repair work that was unnecessary, would not respond for discussion. filed complaint with MB North America with customer advocacy More

Worst experience I ever had We made an appointment to see car, drove 2 hours to get there and they were selling it to another person. They made us sit for 1 hour while other buye We made an appointment to see car, drove 2 hours to get there and they were selling it to another person. They made us sit for 1 hour while other buyer was approved. They then tried the switch and bait. We talked to manager, all he had to say was sorry. Don’t buy here, CROOKS More

Mike Hermus sold 4 Mercedes to me in last 3 years and I would never have anybody but him. He sold me 3 glc300 and a glc250 about a month ago and I’m very happy with all vehicles 1st class guy 5 stars would never have anybody but him. He sold me 3 glc300 and a glc250 about a month ago and I’m very happy with all vehicles 1st class guy 5 stars More

Bad shopping experience Super rude general manager. Customers are not respected. This dealership only focus on making from from you but nothing else. i had pretty bad experie Super rude general manager. Customers are not respected. This dealership only focus on making from from you but nothing else. i had pretty bad experience with them even tho I have bought 3 cars with them. I trade in my cars with them and they are still holding my trade in credit about 160k. I ordered a car and they just sold my car to others because they take over sticker price from another guys. Don’t buy anything from this dealership. You still have other better choices. More