Mercedes-Benz of McKinney

This was the worst experience. It has me considering never purchasing a vehicle from Mercedes for the remainder of my life. Come to find out I have been paying top dollar dealershi It has me considering never purchasing a vehicle from Mercedes for the remainder of my life. Come to find out I have been paying top dollar dealership pricing for below basic level of maintenance services. I have been coming to this dealership since I moved to McKinney four years ago. I was super excited about it since it is five min up the road and a beautiful new facility. The initial experience with my service provider was very lack luster and just not the level of service I was use to receiving in Houston or any of the other cities I lived but I digress. I was able to link with a new advisor that was positive, polite, charismatic great! I had him as my advisor for a few years, I thought he was on top of things. Well turns out NO…it’s a facade and fluffing to cover the poor quality of service actually being provided. I had been consistently going to this dealership for every maintenance , issue, etc. we’ll come to find out I have been behind on a tuneup service for the past THREE years! The amount of mileage and wear and tear I have been unknowingly putting on my tuneup needing vehicle is mind boggling. The amount of times that this was overlooked is just down right neglectful all with the most pleasant smile, luxury dealership markup your money can buy. The pure inadequacy of everyone there for this to have been going on for three years about eight visits. Once notified I realize how damaging that must have been on my vehicle. I ask to speak with a manager. Who proceeds to pass the buck, it was old service advisors…the reason they are gone… then he goes along the line of my advisor must not have wanted to upsell me. With basic car maintenance? The same advisor that told me of brake replacement, pad replacement, etc? After stating that the advisor could have just covered it up. I was done! I guess the manager assumed I would like a discount so he states that it is an option as if this was some type of favor for the gross neglect of my vehicle. The damage that their dealership has done to my vehicle not having been properly maintained. He offered me $500 off of a 3K service. I initially agree def and thought on it to a hot moment and decided to pick my vehicle up and take my business elsewhere. I will clearly be needing a new vehicle since mine is now trashed out! More

Jesus was incredible and was helpful and responsive. Would recommended him to anyone I know who need work on there Mercedes Benz. Would recommended him to anyone I know who need work on there Mercedes Benz. More

The dealership’s service was completed in a timely manner. Jesus was friendly, thorough and provided valuable feedback. manner. Jesus was friendly, thorough and provided valuable feedback. More

Stephen, the Service Manager at your dealership, was amazing today. My wife's C300 had a failing battery. After I was told the earliest available appointment was tomorrow morning, Stephen stepped in and amazing today. My wife's C300 had a failing battery. After I was told the earliest available appointment was tomorrow morning, Stephen stepped in and took care of the situation immediately. He flawlessly orchestrated the service and had the repair completed in a little over an hour. MB of McKinney has earned the business for both of our MB vehicles forever. Thank you!! More

Great service and response to the questions from me about the vehicle order and purchase. the vehicle order and purchase. More

Franklin Martin's expertise on all Mercedes cars/products and exemplary service was well above any of my expectations. He was an absolute treat to work with before, during, and post purchase. He will be my g and exemplary service was well above any of my expectations. He was an absolute treat to work with before, during, and post purchase. He will be my go-to sales manager with future purchases as he has made me a lifetime customer of his and Mercedes Benz of McKinney. Thanks a million, Franklin! More

Best service dealership I have had service through! Quick, efficient, professional service provided a needed recommendation for rear tire replacement. Quick, efficient, professional service provided a needed recommendation for rear tire replacement. More

Excellent service. on tine, accurate and very professional. Been on 3 different dealers around, and this is best MB service @ DFW area. on tine, accurate and very professional. Been on 3 different dealers around, and this is best MB service @ DFW area. More

Staff is friendly and good at communicating status and the process of buying a car. the process of buying a car. More

No nonsense no trying to cheat you really fantastic dealership very hard to find these days dealership very hard to find these days More