Mercedes-Benz of McKinney

Steven the Service advisor is absolutely amazing and professional! Adam the service manager was so courteous and accommodating! I felt so fortunate to be well taken care of both when dropping off and p professional! Adam the service manager was so courteous and accommodating! I felt so fortunate to be well taken care of both when dropping off and picking up my car, and consistently updated on it! More

Good experience buying my first Mercedes, the sales person Chase was so profesional and made the deal easy. person Chase was so profesional and made the deal easy. More

I’d highly recommend Glenn at MB of McKinney, very helpful and informative, puts the needs of client in priority , not just the commission helpful and informative, puts the needs of client in priority , not just the commission More

Welcoming, impeccable,efficient, kind, competent, caring,. Just think of everything you could wish for from someone who is caring for one of your valued possessions. caring,. Just think of everything you could wish for from someone who is caring for one of your valued possessions. More

I would give zero stars if I could. This is the absolute worst service and treatment I've ever experienced at any place I've done business. I bought a 2021 used Volkswagen Atlas. I dr This is the absolute worst service and treatment I've ever experienced at any place I've done business. I bought a 2021 used Volkswagen Atlas. I drove off of the lot and as soon as I got on the interstate, I noticed that the car was pulling to the right. I contacted the salesperson Amir and he told me that the dealership had fully inspected the car and that he would send me their report that they had checked the alignment and take care of any issues I was having. I told him I would take it to an alignment shop and again, he said they would take care of it (all of this in text messages). I took the car to a local alignment shop and the mechanic said that he couldn't perform the alignment because there were several issues with the arm and ball joint on the front right tire. He said all of it would need to be replaced and that it was what was causing the car to pull right. I have called the dealership, emailed the GM and the used car manager. I have spoken with associates who told me they would get back to me. The dealership has not called me back once and all emails have been ignored. This service is unacceptable. More

McKinney Mercedes Dealer ship is top notch, Our service Representative Michael Johnson was very professional and courteous and explained everything that needed to complete the service needed, The waiters w Representative Michael Johnson was very professional and courteous and explained everything that needed to complete the service needed, The waiters was very clean and comfortable, Thanatos all, More

Always prompt, professional and courteous. Steve is your best service advisor. I have to add this sentence because of the silly 15 word minimum. Steve is your best service advisor. I have to add this sentence because of the silly 15 word minimum. More

Michael Johnson, Service Department, customer Service is outstanding!! I come back every time and he takes great care of my car! Thank you again😃 outstanding!! I come back every time and he takes great care of my car! Thank you again😃 More

Jesus was, as always, thorough, professional and knowledgeable. His level of focused service is why I choose this dealer to service my vehicles. Nicely done folks! knowledgeable. His level of focused service is why I choose this dealer to service my vehicles. Nicely done folks! More

Jesus P. went above and beyond and was very helpful and made sure I was comfortable and satisfied. He genuinely cared and addressed my concerns. The shuttle went above and beyond and was very helpful and made sure I was comfortable and satisfied. He genuinely cared and addressed my concerns. The shuttle driver that took me home (forgot his name) was very nice and we conversed the whole entire time. He made the ride very enjoyable. More