Mercedes-Benz of McKinney

It was a pleasure dealing with the Mercedes Benz McKinney . Staff are very courteous and friendly . It was easy to navigate on and out of the service area . . Staff are very courteous and friendly . It was easy to navigate on and out of the service area . More

Gabe was fantastic when I took my GLE 450 in for service! His communication with me was excellent. He was friendly, knowledgeable and made the overall experience a 10 out of 10. The level of care and though His communication with me was excellent. He was friendly, knowledgeable and made the overall experience a 10 out of 10. The level of care and thoughtfulness was exceptional and we will certainly be using Mercedes in McKinney and requesting Gabe for our next service appointment. More

I have to say, this Mercedes-Benz dealership (McKinny Mercedes) has definitely got the Customer Service completely right , A+ !! From the sales rep Glenn G. Rose (Mgr.) and Chris in Finance , from the Mercedes) has definitely got the Customer Service completely right , A+ !! From the sales rep Glenn G. Rose (Mgr.) and Chris in Finance , from the get go everyone was incredibly helpful in whatever I asked. Truly a great experience, which it should be, but isn’t always the case. I would highly recommend them to anyone !! And fyi , yes I did buy a car !! Thank You all !! More

Always enjoy the service that I receive at the Mercedes location in McKinney. Highly recommend location in McKinney. Highly recommend More

I recently had my vehicle serviced at Mercedes-Benz of McKinney, and I couldn’t be more pleased with the experience. From start to finish, the staff was professional, courteous, and genuinely welcoming. T McKinney, and I couldn’t be more pleased with the experience. From start to finish, the staff was professional, courteous, and genuinely welcoming. They kept every appointment on time, communicated clearly throughout the process, and delivered excellent customer service. It’s refreshing to work with a dealership that values both quality and punctuality. I highly recommend Mercedes-Benz of McKinney to anyone looking for reliable, efficient, and first-class automotive service. They truly exceeded my expectations. More

Efficient experience. In and out quickly. Friendly customer service. Went above and beyond to ensure satisfaction. In and out quickly. Friendly customer service. Went above and beyond to ensure satisfaction. More

⭐⭐⭐⭐⭐ Excellent service experience! I needed to replace the auxiliary battery on my 2019 GLC PHEV SUV, and although it was a special-order battery, the dealership had it available by th I needed to replace the auxiliary battery on my 2019 GLC PHEV SUV, and although it was a special-order battery, the dealership had it available by the very next morning and completed the work quickly. A special thank you to the service supervisor, Jesus, for arranging a loaner car while my vehicle was being serviced. His professionalism and thoughtfulness made the entire experience smooth and stress-free. I truly appreciate the outstanding customer service and highly recommend this dealership! More

Beware of this dealership. I received Service B on my 2022 GLE 350 in March 2026. A few months later, I discovered an oil leak. An independent European Auto shop found that the I received Service B on my 2022 GLE 350 in March 2026. A few months later, I discovered an oil leak. An independent European Auto shop found that the drain plug was not tightened during Service B, and over 0.5 liters of engine oil had leaked for months. If I hadn’t caught it early, this could have caused major engine damage. Despite this being a clear service error, both corporate and the dealership insisted I pay $285 for an inspection before offering any help. This continues a pattern of questionable service: – Premature brake pad replacement at 30k miles – Incorrect tire tread measurements – Repeated upselling Given that the engine ran with reduced oil for months due to their mistake, any future engine issues related to lubrication should reasonably trace back to this improper service. I will not return to this dealership. More

We’ve had the same service advisor for a few years now. Knows us & our car. Always courteous & professional. Work is done promptly. We’ve never had to return our vehicle because the service was incomplete Knows us & our car. Always courteous & professional. Work is done promptly. We’ve never had to return our vehicle because the service was incomplete or faulty. More