Mercedes-Benz of Maui

Honoring commitment There was an issue with my recent purchase and Hank and the Service team did the right thing! The whole reason I bought at Mercedes was its reputatio There was an issue with my recent purchase and Hank and the Service team did the right thing! The whole reason I bought at Mercedes was its reputation, the reputation is correct. More

Repair We were treated very professionally and cordially. The repair was done in a timely fashion. We were also waited on very quickly which was nice. We were treated very professionally and cordially. The repair was done in a timely fashion. We were also waited on very quickly which was nice. More

Star Experience We walked into the dealership to just get a quick over view of options for us given our car lease would be up in a couple months. We were so impressed We walked into the dealership to just get a quick over view of options for us given our car lease would be up in a couple months. We were so impressed by Hank and how instinctive, personable, down to earth, and excellent he was at with the human emotion and connections. We were prepared to let go of this brand if the rep we got was less than. It turned out Hank was the GM. With him as a leader, I can only guess how great of an inspiration he will be with his team. I do sales for a living - and it’s al about the emotion, connection, and experience...... we had a great time! So much so we moved forward again with another Benz. More

The best service I have ever experienced at any dealership. Mercedes Benz of Maui is outstanding because of the people that work there and the excellent customer service and care they provide, always doing a fi Mercedes Benz of Maui is outstanding because of the people that work there and the excellent customer service and care they provide, always doing a first class job on vehicle maintenance and repairs. Especially, Doug the Service Manager, he cares a lot that things are done right and to the very highest standards and it shows. More

Our Problem Solvers Dealing with Doug is always a pleasure in getting our problems solved in a timely manner. Always proffesional and enjoyable to deal with. Thank you fo Dealing with Doug is always a pleasure in getting our problems solved in a timely manner. Always proffesional and enjoyable to deal with. Thank you for taking care of us. More

Doug is the Best! Doug was right there, knew what to do and helped us without fail. We were in and out without hesitation and he is as pleasant as can be. He needs a Doug was right there, knew what to do and helped us without fail. We were in and out without hesitation and he is as pleasant as can be. He needs a raise. More

Great as always What to say, I am always happy with MB Kahului service. I get my car washed, loaner ready, service done on time, what else I should wish for? What to say, I am always happy with MB Kahului service. I get my car washed, loaner ready, service done on time, what else I should wish for? More

John in service was great. Prices are high. Mercedes is expensive. John in service was very awesome in communication and text message. It was great. It was very helpful that they delivered my Mercedes is expensive. John in service was very awesome in communication and text message. It was great. It was very helpful that they delivered my car to the next shop because I am off island. More

Rip off When I leased my GLA they told me service would be no more than $300.00 each year. On the third service I took my car in for service and they are char When I leased my GLA they told me service would be no more than $300.00 each year. On the third service I took my car in for service and they are charging me $650.00. This I a rip off. Plus this is the most uncomfortable seats I have ever had on a vehicle. More

Expectations exceeded We were blown away by the commitment by the friendly Maui Mercedes team. They truly cared about us and led with integrity. We will be STRONGLY suggest We were blown away by the commitment by the friendly Maui Mercedes team. They truly cared about us and led with integrity. We will be STRONGLY suggesting you all to our friends and family. More