Mercedes-Benz of Maui

Size has no bearing on service I just retired from the army and moved from the mainland Maui. Mainland Mercedes dealerships have bee large and such professional staff and just a re I just retired from the army and moved from the mainland Maui. Mainland Mercedes dealerships have bee large and such professional staff and just a real sense your in good hands when you arrive for a service appt. Maui Mercedes ironically is the exact opposite but with a 2 man service department. Maui has exemplified themselves as a outstanding Mercedes service department. A drop in staffing but clearly no drop in professionalism or experience! Maui Mercedes definitely show cases itself as another reason Mercedes continues to be a leader in the automotive industry. Kudos to Doug Fugiwara the manager!! More

Horrible experice with service department Mercedes Bendz of Maui is a joke. Particularly the service department led by the unprofessional Doug. It’s all Teflon smiles from Doug as he tries to Mercedes Bendz of Maui is a joke. Particularly the service department led by the unprofessional Doug. It’s all Teflon smiles from Doug as he tries to charge $1,000.00 to change a headlight. It took them a whole afternoon (3 hours) to try and figure out how to install a headlight with negative results. Then I was kicked to the curb. Doug is condescending and uncooperative. The place is a complete shame. I tried to voice my frustration to Dennis Rademacher who is the general manager on Oahu with no response. BEWARE, they don’t know what the xxxx they are doing beyond an oil change. You would be better served to find a mechanic on Maui who is competent. Plus you can avoid all the nonsense Mercedes Bendz of Maui has to offer More

Above and beyond The people here always go above and beyond to make me feel special and provide great service. They treat me not just like a customer, but also a frien The people here always go above and beyond to make me feel special and provide great service. They treat me not just like a customer, but also a friend. More

Great effort Despite the onset of Hurricane Lane. The service dept was able to assess the problem we were experiencing and made repairs in record time. Mahalo Despite the onset of Hurricane Lane. The service dept was able to assess the problem we were experiencing and made repairs in record time. Mahalo More

Overall good Overall staff friendly, like amenities and waiting lounge five star service. VIP service car , five star all good, nothing to say but all satisfied s Overall staff friendly, like amenities and waiting lounge five star service. VIP service car , five star all good, nothing to say but all satisfied satisfied More

Top notch, love the folks down there. We’ve always had a friendly, island experience with this group. Accomodating, and willing to go the extra mile to meet our needs. We feel like we’re i We’ve always had a friendly, island experience with this group. Accomodating, and willing to go the extra mile to meet our needs. We feel like we’re in good hands. More

Honoring commitment There was an issue with my recent purchase and Hank and the Service team did the right thing! The whole reason I bought at Mercedes was its reputatio There was an issue with my recent purchase and Hank and the Service team did the right thing! The whole reason I bought at Mercedes was its reputation, the reputation is correct. More

Repair We were treated very professionally and cordially. The repair was done in a timely fashion. We were also waited on very quickly which was nice. We were treated very professionally and cordially. The repair was done in a timely fashion. We were also waited on very quickly which was nice. More

Star Experience We walked into the dealership to just get a quick over view of options for us given our car lease would be up in a couple months. We were so impressed We walked into the dealership to just get a quick over view of options for us given our car lease would be up in a couple months. We were so impressed by Hank and how instinctive, personable, down to earth, and excellent he was at with the human emotion and connections. We were prepared to let go of this brand if the rep we got was less than. It turned out Hank was the GM. With him as a leader, I can only guess how great of an inspiration he will be with his team. I do sales for a living - and it’s al about the emotion, connection, and experience...... we had a great time! So much so we moved forward again with another Benz. More

The best service I have ever experienced at any dealership. Mercedes Benz of Maui is outstanding because of the people that work there and the excellent customer service and care they provide, always doing a fi Mercedes Benz of Maui is outstanding because of the people that work there and the excellent customer service and care they provide, always doing a first class job on vehicle maintenance and repairs. Especially, Doug the Service Manager, he cares a lot that things are done right and to the very highest standards and it shows. More