Mercedes-Benz of Massapequa - Service Center

Great service experience As always this service visit was terrific, I am always greeted within 30 seconds after I pull into the service bay. The greeter looks over my car & ta As always this service visit was terrific, I am always greeted within 30 seconds after I pull into the service bay. The greeter looks over my car & takes me to my service advisor, Vivian, who has always been a joy to deal with. She is knowledgeable, always pleasant and always listens to my issues or concerns, she gets the job taken care of correctly the first time. More

Truly Amazing!!! As always the initial online reservation is easy. From beginning to end the experience is a pleasure. Vivian explained and thoroughly reviewed all th As always the initial online reservation is easy. From beginning to end the experience is a pleasure. Vivian explained and thoroughly reviewed all the requested and completed work. Thank you Vivian!!. More

Unbelievable service My service advisor Vivian Keshagar is always cheerful, personable and incredibly professional. She is very thorough and always delivers an exceptional My service advisor Vivian Keshagar is always cheerful, personable and incredibly professional. She is very thorough and always delivers an exceptional customer experience, above and beyond what I expect More

Great Experience Staff is friendly, helpful and very accommodating! Always a pleasure to deal with. Only problem I have is that my kids loved the loaner car so much Staff is friendly, helpful and very accommodating! Always a pleasure to deal with. Only problem I have is that my kids loved the loaner car so much they didn't want me to return it! More

Very professional!! From the moment you arrive to the time your vehicle is ready you are treated well!! Refreshments are available and a very comfortable waiting area. G From the moment you arrive to the time your vehicle is ready you are treated well!! Refreshments are available and a very comfortable waiting area. Great vehicle wash before you leave. More

Outstanding service always! Had care services for a flat tire. I can't say enough about the staff. Whenever I need something they are 110% in it to make it as quick and convie Had care services for a flat tire. I can't say enough about the staff. Whenever I need something they are 110% in it to make it as quick and convienent as possible! It makes all the difference when you need the assistance asap and it just can't wait. It's the best customer service I ever dealt with! More

Way to Go Mercedes of Massapequa! I would never think of bringing my SLK280 to anyone other than my Mercedes Benz of Masapequa service dept. They are knowledgeable courteous friendly I would never think of bringing my SLK280 to anyone other than my Mercedes Benz of Masapequa service dept. They are knowledgeable courteous friendly and prompt and I appreciate their expertise in keeping my beautiful coupe driving happy on the road...even after 8 years.... She's as pretty and mechanically sound as the day I bought her! More

I RONNIE SCOTT RATED THIS DEALERSHIP WITH A ( 5 ) BECAUSE OF THE OUTSTANDING AND EXCEPTIONAL KNOWLEDGE OF TWO OF YOUR MECHANICS CHRIS AND KEVIN. JOHN CERAVINO WAS VERY INSTRUMENTAL WITH GETTING TH BECAUSE OF THE OUTSTANDING AND EXCEPTIONAL KNOWLEDGE OF TWO OF YOUR MECHANICS CHRIS AND KEVIN. JOHN CERAVINO WAS VERY INSTRUMENTAL WITH GETTING THE WORK DONE. THE HOSPITALITY AT THIS DEALERSHIP IS ALWAYS WARM AND FAR GREATER THAN ANY OTHER I HAVE BEEN TO. More

Called for info re: nav system. Was given misinfo by service desk. 33 minutes on hold for Vincent-the manager. Was given misinformation by him. The phone disconnected and I called back immediately and service desk. 33 minutes on hold for Vincent-the manager. Was given misinformation by him. The phone disconnected and I called back immediately and was told he had gone(must have run) to the shop. He didnt call back and left no voice mail. Finally corrected problem after 33 minutes on hold listening to their advertisement. Very inconsiderate to say the least. More

THE MOMENT YOU DRIVE UP TO THE SERVICE AREA YOU SEE THE DIFFERENCE, AND ONCE YOU WALK INTO THE WAITING AREA YOU ARE GREETED PROFFESIONALLY AND WITH RESPECT.THEN THEY ASK YOU WHAT'S GOING ON WITH THE CAR AN DIFFERENCE, AND ONCE YOU WALK INTO THE WAITING AREA YOU ARE GREETED PROFFESIONALLY AND WITH RESPECT.THEN THEY ASK YOU WHAT'S GOING ON WITH THE CAR AND THEY ACTUALLY LISTEN TO YOU!!! THEY TAKE NOTES AND REPEAT TO YOU WHAT YOU SAID AND HOW THEY ARE GOING TO FIX IT. THEY ARE THE BEST. THEY ADVISE YOU ON OTHER ITEMS THAT ARE GOING TO BE FIXED BUT WITHOUT PUSHING YOU INTO A CORNER. THEY RESPECT YOUR DECISION AND NO PRESURE, NO HASSEL. FROM BIGINING TO END THEY ARE VERY PROFFESIONAL AND KEEP YOU INFORMED OF WHAT'S GOING ON. BETTER YET THEY ASK YOU WHAT DO YOU WANT TO DO AND HOW YOU WANT IT DONE, YOU ARE IN CONTROL 100% OF WHATS BEING FIXED! ALSO THEY HAVE CERTIFIED TECHNICIANS WORKING ON YOUR CAR AND BELIEVE ME THEY KNOW WHAT THEY ARE DOING. THEY KNOW THE CARS INSIDE AND OUT, AND DID I MENTION THEY LISTEN TO YOU WHEN YOU TALK TO THEM ABOUT YOUR CONCERNS WITH THE CAR!!! AHHH LET'S NOT FORGET THE MERCEDES BENZ CERTIFIED TECHNICIANS WHO WE DON'T SEE BUT NEVER THE LESS DO A GREAT JOB ALL THE TIME. THANK YOU TARA AND KRISTIN YOU ARE THE BEST!!!! More