Mercedes-Benz of Massapequa - Service Center

Excellent All of the staff are exceptionilly helpful, kind and courteous. Especially Viv and Duane. Even the garage attendant was great. The whole experience wa All of the staff are exceptionilly helpful, kind and courteous. Especially Viv and Duane. Even the garage attendant was great. The whole experience was seamless. More

Annual service I came in for my annual service with Vivian. Even though there were no loaner cars available, Vivian made sure I was back home in plenty of time to ge I came in for my annual service with Vivian. Even though there were no loaner cars available, Vivian made sure I was back home in plenty of time to get my kids off of the bus. The service was great as always! More

Jay Lettieri always provides me with the best service Jay Lettieri with the help of Vincent Durante provided me with the best service -- they got me in and out when the place was mobbed ---- Thank You - Jay Lettieri with the help of Vincent Durante provided me with the best service -- they got me in and out when the place was mobbed ---- Thank You - please let them know that I was very pleased !!!! More

Inspection Service manager kwang choi is great with everything and helped me with batteries for my car keys and many good information on the cars neefs. Service manager kwang choi is great with everything and helped me with batteries for my car keys and many good information on the cars neefs. More

great service Great service, Jay is a friendly service adviser. Nice and cozy waiting area. i am happy with this. my next car will be Mercedes for sure. highly re Great service, Jay is a friendly service adviser. Nice and cozy waiting area. i am happy with this. my next car will be Mercedes for sure. highly recommended. More

Smooth As smooth as it was to make an appointment via internet it was just as smooth bringing my E-Class in for it's service. Vivian K. is my consultant and As smooth as it was to make an appointment via internet it was just as smooth bringing my E-Class in for it's service. Vivian K. is my consultant and very knowlegable as well as informative. She made the appointment exceptional, Thank you Vivian!. More

Service I love this dealership Vivian always helps me and understands my needs. Vivian is Very customer focused, and knowledgeable and gets the job done. I love this dealership Vivian always helps me and understands my needs. Vivian is Very customer focused, and knowledgeable and gets the job done. Excellent More

Bad customer service skills An employee named Willie who works in the parts department made verbal threats towards me to not bring my car in for service or it would be damaged. H An employee named Willie who works in the parts department made verbal threats towards me to not bring my car in for service or it would be damaged. He also said unprofessional words to my wife. I complained to Dean and nothing was done. More

Always treated right! I'm a customer For over 10 years They always treat me right . Vivian hears my needs and takes care of them . I Love coming here . The Drarership is always meet and clean . Never an They always treat me right . Vivian hears my needs and takes care of them . I Love coming here . The Drarership is always meet and clean . Never an issue . More

Inspection Staff friendly , including the staff I had direct dealings with and staff in the dealership. Overall prompt and professional .the environment was rela Staff friendly , including the staff I had direct dealings with and staff in the dealership. Overall prompt and professional .the environment was relaxing while waiting for my car More