Mercedes-Benz of Massapequa - Service Center

The Dealership was professional in every way. My service consultant (Dwayne McCrae) took care of my every needs, like I was a family member. I was given a loaner because my car was not going to b My service consultant (Dwayne McCrae) took care of my every needs, like I was a family member. I was given a loaner because my car was not going to be ready that day. More

First Rate My Mercedes service experience was a pleasure. From the moment you enter, you are warmly greeted by staff. Dwayne McCrae was personable and friendly. My Mercedes service experience was a pleasure. From the moment you enter, you are warmly greeted by staff. Dwayne McCrae was personable and friendly. Happy to be a customer at this dealership! More

My service experience My Mercedes service experience was first rate. From first driving in to the service area, I was warmly greeted by the staff. My service person was fri My Mercedes service experience was first rate. From first driving in to the service area, I was warmly greeted by the staff. My service person was friendly.& warm, and made me feel very welcome. He even offered to get me coffee & a bagel. I am so glad that I purchased all of my cars here More

transmission problem problem required crankshaft position sensor for ignition to be replaced.job well done. problem solved! car runs well. your service department is outst problem required crankshaft position sensor for ignition to be replaced.job well done. problem solved! car runs well. your service department is outstanding. your service adviser Kwang is exceptional! More

Customer for life I have been a customer of Mercedes Benz of Massapequa for 10 years. I wouldn't go anywhere else. There customer service is truly the best! Thank yo I have been a customer of Mercedes Benz of Massapequa for 10 years. I wouldn't go anywhere else. There customer service is truly the best! Thank you for making my life easier! More

Outstanding! Twice I brought my car in for service and both times the service department was accommodating, helpful and courteous. The service issues with my vehic Twice I brought my car in for service and both times the service department was accommodating, helpful and courteous. The service issues with my vehicle were addresses and fixed. I live 45 minutes away from the dealership and would not bring my car any other dealer. More

Service A On time courteous service. Very friendly staff, everyone was so nice. My service advisor is the best. The car was clean and washed .i will recommend t On time courteous service. Very friendly staff, everyone was so nice. My service advisor is the best. The car was clean and washed .i will recommend this dealership to my friends. More

Never did the job right I have own a 2011 C300 last DEC find out there was flooding in the driver side floor, I have bring the car to this dealer to fix it, first they call I have own a 2011 C300 last DEC find out there was flooding in the driver side floor, I have bring the car to this dealer to fix it, first they call me say the repair is gonna be $935.00 for this repair and next day they call me again say there is other problem and try to ripped me off $1700 I deny to fix it and few minute later they call me again say $935 will do the job and other $700 they can claim from the mercedes warranty I don't know how they do it because my warranty expire year ago, three month later few day ago just find out there is flooding on the same spot again, I make a appointment and when i get there they told me I need to reschedule and get a loaner car, so i reschedule on another day, and I was on my way to the 2nd time appointment and they call me say need to reschedule again, i was so xxxx off because I was on half way there, the reason I go there because of the rating on the dealer rater, it will took me half hour drive, and the lady on the phone is very rude, service manager never answer a phone, stay away from this dealer, why? 1. the mechanic can't do the job right, no ideal what the problem is. 2. they will try to ripped you off each penny. 3. can not keep up the schedule and notify you last minute. 4. is not friendly dealer attitude is very bad. will never visit again. I am going to trade in for Lexus, or Audi, never purchase Mercedes again. More

Outstanding! John Mc Guire is asset to your team. I personally would like to thank the service manager for his help. Thank you all at the service department. John Mc Guire is asset to your team. I personally would like to thank the service manager for his help. Thank you all at the service department. More