Mercedes-Benz of Massapequa - Service Center

Service A Took my MB 300 for service A and they found a bibble front left tire which then I had to buy a tire. The car had only 21,600 miles. I was under impre Took my MB 300 for service A and they found a bibble front left tire which then I had to buy a tire. The car had only 21,600 miles. I was under impression that these tires were good for 50,000 miles, More

Vivian went out of her way Vivian Keshtgar went out of her way to help me with a problem with my 2018 Mercedes GLA. As a first time customer, I had a problem with severe water Vivian Keshtgar went out of her way to help me with a problem with my 2018 Mercedes GLA. As a first time customer, I had a problem with severe water spotting of the beautiful Jupiter red paint on my gorgeous Mercedes. I was able to get an appointment within just one day, and Vivian and her manager, Frank Mazziotti, did what they could to rectify the problem. It was lots of work to make my vehicle nice again, and although I was without my car for over one week, Vivian provided me with a loaner which was a step up from what I had purchased and was used to driving. It was a very nice perk. Let me say that Vivian is one of the nicest people I have met at Mercedes of Massapequa and I would highly recommend Vivian and her dealership because they stand behind what they sell. Mercedes is a luxury vehicle and the dealership will treat you very special. Even my salesperson, Oliver, stopped by to greet me and my wife to say hello. Thanks Vivian for all your help. More

Good, but more information about myWarranty would have been Overall they were good, even though I had to pay deductible on rims and tires that were covered by my warranty That I was unaware of until I showed u Overall they were good, even though I had to pay deductible on rims and tires that were covered by my warranty That I was unaware of until I showed up to pick up my car. The dealership wae correct but would have liked to have known that prior to me picking up the car. Also I had asked them to vacuum out the trunk of the car as part of the car wash policy after leaving service but that was not taken care of for me even though the service rep wrote it down on my documents. More

Service appt with Kwang Choi Kwang was incredibly knowledgeable and attentive to my service appt. Professional and courteous !!! My 3rd Benz, and by far - Greatest Service exper Kwang was incredibly knowledgeable and attentive to my service appt. Professional and courteous !!! My 3rd Benz, and by far - Greatest Service experience ! Many Thanks ! Dan More

Many Thanks for a job well done. Very professional and attentive. Was in a hurry (as usual) and she made sure I was in and out quick with a beautiful loaner car. Very professional and attentive. Was in a hurry (as usual) and she made sure I was in and out quick with a beautiful loaner car. More

Great service Both Robin and Jay are great on the customer service front. And Robin is fantastic as the lead technician. I have my AMG serviced here and you can not Both Robin and Jay are great on the customer service front. And Robin is fantastic as the lead technician. I have my AMG serviced here and you can not be in better hands than with these people. More

Car wash damages Long story short the fine employees of Mercedes car wash broke my side view mirror. Accidents happen and when I tried to get the dealership to cover t Long story short the fine employees of Mercedes car wash broke my side view mirror. Accidents happen and when I tried to get the dealership to cover the repair the told me “ no”. But they will give me a good price lol Now I have a date in small claims court. Never been guess it’s my turn Although I knew the sales manager nick guadagno they wouldn’t help me. Hard to believe there is no class at this dealership despite all those fancy suits. More

They get the job done Dwayne is awesome, he will go above and beyond to make sure you have the best experience at Mercedes-Benz plus he has a good team. I have a few family Dwayne is awesome, he will go above and beyond to make sure you have the best experience at Mercedes-Benz plus he has a good team. I have a few family members that go there and they deal with him as well, he's definitely a great guy to work with and I will always refer people to him. More

wonderfull experience Vivian, always a sweet heart. Ready to help you, quick response, great customer service. I always go to Massapequa for routine service. Great dealer. Vivian, always a sweet heart. Ready to help you, quick response, great customer service. I always go to Massapequa for routine service. Great dealer. Nice people. I will recommend this dealer. Go for Vivian More

Top Notch Service Dwayne has an outstanding attitude that makes the visit to Mercedes more pleasant! Vivian exemplifies pure excellence in customer service, Vivian and Dwayne has an outstanding attitude that makes the visit to Mercedes more pleasant! Vivian exemplifies pure excellence in customer service, Vivian and Dwayne works so well side by side, and this is important in an environment such as theirs, where being a team player means so much. As a customer, it's nice to see the teamwork, including Frank. More