Mercedes-Benz of Massapequa - Service Center

Recall The replacement of airbags was noted in a recall that we received. When we brought the car in to have it serviced John Maguire was extremely helpful The replacement of airbags was noted in a recall that we received. When we brought the car in to have it serviced John Maguire was extremely helpful in making sure we got our car back in a timely fashion. He actually ended up driving it to our house and picking up the loaner vehicle. We have had Other very positive experiences with this dealership and we highly recommend it. More

Very nice dealership. First call make appointment for service my car ,lady on phone very nice and efficient help me go through details for my car to get right services and First call make appointment for service my car ,lady on phone very nice and efficient help me go through details for my car to get right services and getting me a loaner, Second when I got to service they greeted me very nice and friendly professional ,all went very well Got my loaner plus a coffee and danish courtesy of dealership . Third They (dealer) call me to tell me my car it is ready I replied can I pick it up the next day and they No Problem ....! They also wash my car . Wow Yes I’m very happy with this dealership MERCEDES BENZ OF MASSAPEQUA THEY ARE THE BEST....! Thank you so much for a great service. More

Best service Best Mercedes service in Long Island. Cares for customer, goes above and beyond. I give them my car with my eyes close. You get what you pay for Best Mercedes service in Long Island. Cares for customer, goes above and beyond. I give them my car with my eyes close. You get what you pay for More

VIVIAN is the Best Vivian should be name the employee of the year. She kept me inform about my car repair. She also returned my phone calls promptly. Great happy pers Vivian should be name the employee of the year. She kept me inform about my car repair. She also returned my phone calls promptly. Great happy personality. Thanks a lot Vivian, you are the best. Muchas gracias, Martha Kropelunski More

Recent Service It is always a pleasure to have Kristina DiSpigna working with us to provide a pleasurable service experience . Robin Laurel, Service Forman, provided It is always a pleasure to have Kristina DiSpigna working with us to provide a pleasurable service experience . Robin Laurel, Service Forman, provided prompt and professional service. He was available to answer all concerns we had about our E55. Thank you to both More

Service with a smile It’s always pleasure to see Viv. She’s helpful and always professional. She keeps an open line of communication whenever my C300 is in for service and It’s always pleasure to see Viv. She’s helpful and always professional. She keeps an open line of communication whenever my C300 is in for service and is knowledgeable and available with answers to my questions. More

The best service !!! I must start off by saying that, this is one of the best dealerships I have ever been to. The service was top notch from the time I called in to make I must start off by saying that, this is one of the best dealerships I have ever been to. The service was top notch from the time I called in to make my appointment and only better when I went in to service my car. Dwayne McCrae was exceptional and he is the reason I will go back and will refer friends and family to this location. Dwayne thank you and the team for just being patient and just a pleasure to do business with ! More

Amazing service I have never been to this dealership nor have I ever bought anything from here. I had a factory warranty issue that was void 2 days later. Not only di I have never been to this dealership nor have I ever bought anything from here. I had a factory warranty issue that was void 2 days later. Not only did the service department give me a rush appointment on a Sunday no less, they covered everything for me at no cost. They were kind and fast and even washed my car. My family has had Mercedes over 20 years and this is our most enjoyable experience. Thank you very much you will be seeing me again!! More

Excellent service I worked with Service Advisor Vivian on my recent visit to the dealership. I have to say she is excellent. Certainly a credit to this company! I worked with Service Advisor Vivian on my recent visit to the dealership. I have to say she is excellent. Certainly a credit to this company! More

The best money I spent for service in my car. This is not the closest MB service center to me, but I drove in after I had a check engine light during the summer just to have it checked. I was tak This is not the closest MB service center to me, but I drove in after I had a check engine light during the summer just to have it checked. I was taken car by one of the mechanic, Robin. Just the way he welcomed me and embrace my situation I felt comfortable enough to return for my next service. I came back for my D service and a couple of things extra, and was introduced to Vivian. I don't know anyone from the service team, but I doubt anyone is better than her. For once I didnt feel the dealer wanted to make money off of me. Vivian was on top of her game and guided me through out the whole process, from urgent to less important. Unlike my previous service center, you'd think even the rear cup holder was related to the engine's performance. I'm not going back. Unfortunately I didnt go to the MB Amityville any sooner. Thank you Vivian for looking out after me,and my car also Happy belated Birthday. Your team is lucky to have you. More