Mercedes-Benz of Massapequa - Service Center

Service department Service was handled by the manager Jay! It was wonderful and went smoothly! He was extremely professional and made sure car was handled properly . Tha Service was handled by the manager Jay! It was wonderful and went smoothly! He was extremely professional and made sure car was handled properly . Thank you More

NYS Inspection & 50K Miles Service I had good help from Mr Choi who explained what services were required clearly and how much time was required to finish ( 8 hours) and there’s a chanc I had good help from Mr Choi who explained what services were required clearly and how much time was required to finish ( 8 hours) and there’s a chance that I couldn’t get back the car after the weekend on Monday. I went home and called Mr Choi that with the loan car and no Parking permits I wouldn’t be able to park the car at LIRR parking lot. At the end I got the car back by end of Sat. More

VIP treatment I was referred to the massapequa service center and decided to try it instead of my usual dealership. I meet with Dwayne who came highly recommended I was referred to the massapequa service center and decided to try it instead of my usual dealership. I meet with Dwayne who came highly recommended as well and formed a great relationship instantly. Dwayne was pleasant and made me feel at home right away. He handle me issue quickly and gave me a loaner . I was able to current my day without hanging round the dealership. Dwayne kept in touch with me and provided detailed update. I see myself returning in the future. I think I found my new favorite dealership and Service associate. More

Service visit and NYS inspection My experience was flawless, as usual. I met with Vivian K and she was efficient, professional and so friendly. Took care of everything with speed and My experience was flawless, as usual. I met with Vivian K and she was efficient, professional and so friendly. Took care of everything with speed and grace! My only complaint was the intense smell of smoke in the loaner car. Vivian was so apologetic. They cleaned, vacuumed and did everything they could to get rid of it but to no avail. Shame on whoever you are for smoking in a car that isn’t yours. More

First time in for service at Mercedes-Benz of Massapequa I had a great experience to have my E300 serviced at Mercedes-Benz of Massapequa. My service advisor was John McGuire who was a pleasure to deal with. I had a great experience to have my E300 serviced at Mercedes-Benz of Massapequa. My service advisor was John McGuire who was a pleasure to deal with. He took his time to explain exactly what was being done, came out to my car to show me some features that I had questions with, gave me a loaner car and my car was finished when he promised all while being friendly and courteous. I will definitely return to Mercedes-Benz of Massapequa. Thanks John!! More

10,000 Mile Service I am on my sixth Mercedes. So I have had many opportunities to experience different dealerships. This past one in Massapequa was by far the best. From I am on my sixth Mercedes. So I have had many opportunities to experience different dealerships. This past one in Massapequa was by far the best. From beginning to end an exceptional day. More

Excellent Customer Service Nicole was very helpful from the start as she greeted me she started inputting my vehicle (GLE350) into their system to have it serviced. She explaine Nicole was very helpful from the start as she greeted me she started inputting my vehicle (GLE350) into their system to have it serviced. She explained clearly the process of getting a loaner and servicing of my vehicle. She called me once the technicians informed her of the work needed and the cost. Now the Technicians made an error and she was so apologetic and offered to get me a 10% discount off the entire price which was cool of her. Every was great after that.. I picked up my car the following day and was happy but just one thing that wasn't her fault yet she still apologized was they didn't clean my car. I will definitely be asking for her assistance the next time I go in for service. Thanks Nicole. More

Prompt efficient and courteous Mercedes Benz of Massapequa has an excellent staff ready and very capable of serving your every vehicle need. I highly recommend them to anyone consid Mercedes Benz of Massapequa has an excellent staff ready and very capable of serving your every vehicle need. I highly recommend them to anyone considering a Mercedes purchase and or who might need service More

Service Advisor Nicole showed the importance of dealing with a good service advisor. While she’s fairly new as an advisor, I found out she has been employed with Merc Nicole showed the importance of dealing with a good service advisor. While she’s fairly new as an advisor, I found out she has been employed with Mercedes for more than 10 years. Thus, she understands what excellence in service means for Mercedes. She is a great example of a professional, knowledgeable and service-oriented employee. Congratulations to Mercedes of Massapequa for having employees such as Nicole as part of your professional team. More

Service The service department staff was outstanding. My advisor went out of his way to help me get everything that I needed done. Thank you for all your help The service department staff was outstanding. My advisor went out of his way to help me get everything that I needed done. Thank you for all your help More