Mercedes-Benz of Massapequa - Service Center

I have been using the service department at Mercedes Benz of Massapequa for several years now and am always impressed and happy with their commitment to customer service. You will not find a better dealershi of Massapequa for several years now and am always impressed and happy with their commitment to customer service. You will not find a better dealership and service department on Long Island More

It was excellent service, and my service adviser was so helpful she got me in and with aloner.she call me the next morning and said my is ready for pick up. Vivian Keshtgar. Did a excellent job.. helpful she got me in and with aloner.she call me the next morning and said my is ready for pick up. Vivian Keshtgar. Did a excellent job.. More

Always a great experience at Mercedes Benz of Massapequa service. Dwayne, Vivian and Robin are top notch there!!! I don’t go anywhere else for service on my Benz!! service. Dwayne, Vivian and Robin are top notch there!!! I don’t go anywhere else for service on my Benz!! More

Excellent,efficient service Treated with kindness and safety...all employees wore masks...John listened to my requests and serviced the car completely. Including finding a scre Treated with kindness and safety...all employees wore masks...John listened to my requests and serviced the car completely. Including finding a screw bolt in my tire and replacing tire..the car was very dirty due to being transported back from Florida to New York..my car was returned to me spic and span clean and in a timely fashion More

Great experience. Very professional. My service advisor was great. Arrived on time for my appointment and was out of the dealership within 5 min. Always a pleasure to service my vehicle there. was great. Arrived on time for my appointment and was out of the dealership within 5 min. Always a pleasure to service my vehicle there. More

The last few times I brought my car into service, ours fortunate enough to get Vivian. Every time I deal with her it is nothing but a pleasurable experience. She is professional, courteous, and very effic fortunate enough to get Vivian. Every time I deal with her it is nothing but a pleasurable experience. She is professional, courteous, and very efficient. Because of representatives like her, I would recommend this dealership More

This is my second time personally going to the shop last This is my second time personally going to the shop last visit not too happy basically my suspension in the rear keeps leaking and going down and wh This is my second time personally going to the shop last visit not too happy basically my suspension in the rear keeps leaking and going down and when it was in service for 6 days they could not find a problem and they said that it did not leak but The next morning when I came out to my vehicle it had leaked all the way down/ which is now forcing me to go back to the service department to have them figure out what is wrong with the car once again I live in New York City and I choose to come all the way to your area / Not to mention I have a service plan agreement I gave all the information but the information was not used until I followed up on it/ Service check was performed on my car but they did not even adjust my clock So the first time I visited I had a great experience to the point where I wanted to come back I came back and the second time I had a so-so experience I hope my third experience will be a much better experience thank you More

It was fantastic . Everyone and everything went very well . Apt . Time was great. Time to complete service was accurate. Notifications when car was ready was astounding. Great service . Apt . Time was great. Time to complete service was accurate. Notifications when car was ready was astounding. Great service More

Dwayne is my service guy always very professional, polite , goes over information in detail and always gives the best advice regarding service. Always the best! , goes over information in detail and always gives the best advice regarding service. Always the best! More

Yearly Inspection I had my yearly inspection come up during the lock down here on Long Island, NY I arranged with the service department...to schedule it and to pick a I had my yearly inspection come up during the lock down here on Long Island, NY I arranged with the service department...to schedule it and to pick and and deliver back to me my car after service was done. They did arrange for the driver to call me on way here to my house and left a cleaned and sanitized Mercedes to use.. and took my car.. When it was done.. returned to my house.. cleaned inside and out and sanitized for me. Everything was done without me having to go and sit and wait at the dealership.. Very professional and appreciated.. Thank you John McGuire More