Mercedes-Benz of Massapequa

The worst Mercedes Benz dealership I have been to by far. Merceds Benz North American should rip all incentive funding from this place. Prob neck and neck with the worst of them all Mercedes Benz of Brooklyn Merceds Benz North American should rip all incentive funding from this place. Prob neck and neck with the worst of them all Mercedes Benz of Brooklyn. Both service departments in absolute shambles. Service manager is completely useless coming to customer issues. THEIR INSURANCE COMPANY DROPPED THEM. I wonder why. Drove over an hour and half from my office to get my car serviced by them, which I have been doing year and after year for 4 years now with each year becoming more disappointing. Sloppy techs leaving fittings loose under the hood. Shop foreman’s there are completely inadequate next to the service advisors (besides John if you must go there in an emergency only see John Mcquire). Other wise avoid this dump as much as you can esp when you have one of the last few made facelifts cls63s amg with barely any miles with a fidelity platinum plus warranty that always pays out! (If you want your car to be half assed and sit there for weeks at a time then this is for you). They have billed my warranty well over $35k in padded repairs on my vehicles. Last time I was there before this they scratched a 2k custom carbon steering wheel doing a wheel alignment. How careless can you be with customers cars? Then to come to this place after sitting in almost 2 hours of traffic with an appointment booked well in advance to be told “oh we can just give loaners anymore.” Excuse me? Why wasn’t thy is stated before I wasted my time there. Was promised by the incompetent manager Hassan that I would have a loaner delivered to my workplace by the next morning. Surprise surprise 24 hrs later and stranded without a vehicle. Had to go out of my way back in an Uber through another 2 hours of afternoon belt parkway and southern state parkway traffic to take my AMG out of their service bay. More

Excellent services, perfect timing, you will get accurate and best staff and product. They know how to treat thier customers. Perfect place to deal with and best staff and product. They know how to treat thier customers. Perfect place to deal with More

minimum wait time and excellent service overall had been to other dealerships before and most of them were not that good as here in Massapequa Jay, our service advisor, is exceptionally courteous, pro been to other dealerships before and most of them were not that good as here in Massapequa Jay, our service advisor, is exceptionally courteous, professional and very knowledgeable in what he does and recommends Service level well corresponds to high class cars place highly recommended More

Albert was incredibly patient and helpful throughout the entire process. He took the time to listen to my needs and answered all of my questions with a smile. I really appreciated his knowledge and guidance entire process. He took the time to listen to my needs and answered all of my questions with a smile. I really appreciated his knowledge and guidance in finding the perfect car for me. I highly recommend him to anyone looking for a positive car-buying experience. More

It was one of the best experiences we have ever had. From the initial communication to the front office and then to the dealer, we never felt the pressure of salespeople, as we usually experience in oth From the initial communication to the front office and then to the dealer, we never felt the pressure of salespeople, as we usually experience in other places. We had an appointment with Albert Salib, who welcomed us and immediately made us feel at home. His knowledge, professionalism, and pleasant personality gave us immediate comfort. He answered all our questions thoroughly, and the process proceeded quickly and easily. Mercedes should be proud to have a sales representative such as Albert Salib. What a man! I will send my friends, colleagues, and family to him from now on More

“ Highly Recommend! ” Albert is a great Person and very Honest and Transparent in his deals ! Great to work with and really went above and beyond in every details of th ” Albert is a great Person and very Honest and Transparent in his deals ! Great to work with and really went above and beyond in every details of the purchasing process ! He kept us well informed that helped a lot to the choose the right car for us ! It was a pleasure working with him and I would truly highly recommend him. More

We had an excellent experience at this dealership. The whole process of buying the car was seamless & Albert Salib, went above and beyond to accommodate us and bring us a car that wasn't at the showro The whole process of buying the car was seamless & Albert Salib, went above and beyond to accommodate us and bring us a car that wasn't at the showroom yet. It's rare to meet sales people that are as straight forward and willing to take the time to walk you through the steps. we kept revisiting and Albert was just as patient every time we returned with more questions. I highly recommend this dealership. the service we received was truly unparalleled. More

Very unprofessional. They called me in as par of an emission campaign. The van came back and the check engine light was on. I sent it back and as they were driving the va They called me in as par of an emission campaign. The van came back and the check engine light was on. I sent it back and as they were driving the van they claim the engine blew. The van was working before they started working on the emission and now the van has no engine. They are not taking any responsibility claiming it was a coincidence that the engine died under their care. More

I had a great experience at mercedes massapequa, Albert Salib is very nice honest person, he goes above and beyond and took his time getting me the car I was looking for,he is very respectful person and no Salib is very nice honest person, he goes above and beyond and took his time getting me the car I was looking for,he is very respectful person and not pushy at all, the whole process was so amazing and easy going, if you looking for a new mercedes don't hesitate to go to Albert, can't thank him enough for everything Thank you Albert! Highly recommend! More

I had the most amazing experience purchasing my first MB. I was so fortunate to have Albert to guide me through the entire process. He made the process effortless, no drama no fuss. He treated me like I w I was so fortunate to have Albert to guide me through the entire process. He made the process effortless, no drama no fuss. He treated me like I was family, like his little sister. He was so knowledgeable, honest, answered all of my questions. But most importantly, he was sooooo kind, funny, had a genuinely welcoming personality and a beautiful smile. He even called me the day after my purchase to follow up on how I was doing . Albert is one of a kind...a true gem. More