Mercedes-Benz of Massapequa

ABSOLUTE WORST CUSTOMER SERVICE AT A LUXURY DEALERSHIP I'VE EVER EXPERIENCED. We stopped in last night around 8:35 to see what they had in the way of left-over 2013 S550s. After doing a quick walk around I'VE EVER EXPERIENCED. We stopped in last night around 8:35 to see what they had in the way of left-over 2013 S550s. After doing a quick walk around of the new S outside we wandered in. The goal was just get a quick look at the CLA because I hadn't seen one yet and to take a look at a 2013 S that was sitting in the showroom. We were approached by a salesman who asked if we were 'looking for the new S' to which I responded that I'd seen it outside. He then mentioned 'oh that's the new CLA' to which I told him that I hadn't yet seen one. His response was that 'they're closed and they actually close at 8:30' - this couldn't have been later than 8:38 because I was in my vehicle leaving at 8:40 when I glanced at the clock after he condescendingly told us that we 'could come back at 9am the next day and they'd be happy to service any of our needs.' This terrible salesman could have taken literally three or four minutes out of his evening to explore our needs, take some contact info, and offer his card before ushering us out the door politely, but he instead chose to be the embodiment of the snobby luxury car salesman who had no place in a 21st century luxury car dealership. The salesman handled the situation like an absolute amateur. I'm guessing that the fact that we are a younger couple who he perceived to be interested in the lower priced CLA coupled with his lack of motivation drove him to send us away from Mercedes of Massapequa forever. Past experiences at Mercedes of Massapequa with my family had always been pretty decent, though the product has never really swayed us from being a BMW/Land Rover family. Unfortunately it seems that the dealership is no longer under the steward of Stuart Hayim, a man who by all accounts truly understood treating people the right way. Mercedes has been offering some really appealing products over the past few years, but if I were you I'd steer clear of Mercedes of Massapequa. Dealerships - the good ones - often stay late for their customers. Admittedly I wasn't there to buy a vehicle then and there last night, but I will not be back. Being a car guy, my friends often ask my advice when they're looking for a new car and I'll be sure to send them away from Mercedes of Massapequa. Additionally, I tried to obtain contact info for Hank to email him privately to offer him some constructive criticism, but their 'chat' feature on their website really only connects you to a robot which can do nothing but take your contact info. More

I had the pleasure of speaking to CHRIS LOBA on the phone for a few days before I came down to make my purchase. I've purchased several high end luxury cars in the past from all over the country, but NEVER h for a few days before I came down to make my purchase. I've purchased several high end luxury cars in the past from all over the country, but NEVER have I worked with such an HONEST & PROFESSIONAL sales associate. He went the extra mile to explain each aspect of the pruchase to me in depth.... from the vehicle stats (which wasn't even a Mercedes, it was a Maserai) to the financing. I was so impressed that I flew down from L.A. to N.Y. to sign the apaerwork, and flew back 3 hours later completely thrilled with my purchase. A+++++++++ ALL THE WAY AROUND!!!!!!! THANKS AGAIN CHRIS!!!!! More

Catherine Estrella made the sales process a very pleasant process. The car was offered at a very fair price and they presented the vehicle after a wonderful detailing. On the test drive I noticed that front process. The car was offered at a very fair price and they presented the vehicle after a wonderful detailing. On the test drive I noticed that front brakes needed to be replaced along with rotors. Catherine assured me that it would be taken care of and when I picked up the car the brakes on all four wheels had been done. I bought a 2008 Elantra for my son but I was treated as someone purchasing a Mercedes-Benz. I drove 80 miles for the car and it was worth every mile. More

My wife and I had a wonderful experience at MB of Massapequa. Our salesman Chris Loba was outstanding! He is very knowledgeable about the fleet of MB cars and the offerings of the dealership. Chri Massapequa. Our salesman Chris Loba was outstanding! He is very knowledgeable about the fleet of MB cars and the offerings of the dealership. Chris was incredibly thorough with the orientation and review of the car's features and has been very responsive to any questions or follow ups throughout the entire process. We had a specific model and make in mind when we entered the dealership and Chris was persistent and resourceful to find exactly what we were looking for. An overall very pleasurable experience and we will recommend Chris and MB of Massapequa to friends and family in the future. Thank you, we love the car! Eric & Debby S More

I'm an easy person to sell because I know .what I want. Problem is sales people never seemed to get. I come in and say I'm easy to sell I know what I want just give it to me. They usually don't know want. Problem is sales people never seemed to get. I come in and say I'm easy to sell I know what I want just give it to me. They usually don't know the cars well as I do. Not true with Mercedes Massapequa. Dealt with Lauren Ragusa and she's as good as good as it gets. I am more than pleased and satisfied I dealt with Mercedes Massapequa. More

Excellent service!! Anthony was by far the best salesmen let alone person in the building. Extremely nice, patient, and driven to "do what it takes". Will without a doubt send friends there. Anthony and th let alone person in the building. Extremely nice, patient, and driven to "do what it takes". Will without a doubt send friends there. Anthony and the staff were beyond helpful; they were EXCELLENT!! More

We have leased MB from Rallye and Huntington in the past. Massapequa MB was head and shoulders above the rest in listening to the customer, educating us on all of the vehicle options, working out a great pri Massapequa MB was head and shoulders above the rest in listening to the customer, educating us on all of the vehicle options, working out a great price, and offering amenities the other dealerships cannot even come close to matching. The sales staff was extremely helpful, friendly, and transparant throughout the entire process. Massapequa MB is the only choice to make when deciding where to buy your first or next MB. More

My wife and I stopped here to look at a used BMW we had seen on Autotrader. We were greeted by Joe Barreno, a friendly and relaxed sales person who wasted no time helping us. After a test drive and some seen on Autotrader. We were greeted by Joe Barreno, a friendly and relaxed sales person who wasted no time helping us. After a test drive and some quick negotiations on their already fair price, we put a deposit down. It was a real pleasure doing business with these people. No pressure, no B.S., just mature professionals providing great customer service. I thought we might be treated as second class customers since we were buying a used BMW at a Mercedes dealership. But Joe and the rest of the team took great care of us. I highly recommend these guys. More

My girlfriend and I started searching for a certified pre-owned car for her about 2 weeks ago. We were considering the BMW x5, Acura MDX, and the Mercedes ML350. We happened to stumble upon this dealer pre-owned car for her about 2 weeks ago. We were considering the BMW x5, Acura MDX, and the Mercedes ML350. We happened to stumble upon this dealer after test driving an Acura MDX at a nearby dealer. We loved the ML350 and were lucky to have Anthony Spinelli as our sales rep. Anthony was very professional and did not pressure us. he answered all of our questions and went over many payment options. He was extremely patient and very friendly. I had informed him i was still going to test drive the x5 early on in the dialogue and he was very understanding. However, my girlfriend and I felt very good about the ML350 we test drove and Anthony took over. He won us over and we decided to purchase the ML350 on the spot. I would highly recommend friends, family and my fellow internet peers to this dealer and to REQUEST Anthony Spinelli. We love the car and feel very good about the deal. More

Anthony Spinelli made me feel very welcomed. He was a really cordial sales person. He answered all my questions. He provided pivotal information about the cars I was interested in, he did not sugar code really cordial sales person. He answered all my questions. He provided pivotal information about the cars I was interested in, he did not sugar code anything, he was honest and i felt like he knew what he was talking about. I purchased a 2011 Honda civic because he told me its good on gas, it's reliable and fits in my budget...and he was right! I love my car. I will be looking for him again to purchase a truck for when my family gets bigger in the near future! Thanks again Anthony Spinelli. More