Mercedes-Benz of Massapequa

Great Experience Each time I walked into the showroom I was greeted politely and taken care of within 5 minutes. I went to this dealership on a referral from a friend Each time I walked into the showroom I was greeted politely and taken care of within 5 minutes. I went to this dealership on a referral from a friend. She wasn't wrong. My salesman, Paul Dapontes was wonderful. He was knowledgeable, informative and funny. He wasn't pushy at all. More

Outstanding service always! Had care services for a flat tire. I can't say enough about the staff. Whenever I need something they are 110% in it to make it as quick and convie Had care services for a flat tire. I can't say enough about the staff. Whenever I need something they are 110% in it to make it as quick and convienent as possible! It makes all the difference when you need the assistance asap and it just can't wait. It's the best customer service I ever dealt with! More

Amazing Experience I want to highly recommend Mercedes of Massapequa to anyone looking to buy a new Mercedes. My salesman Robert McLaren and dealer owner Ty Klipstein ma I want to highly recommend Mercedes of Massapequa to anyone looking to buy a new Mercedes. My salesman Robert McLaren and dealer owner Ty Klipstein made the whole buying experience wonderful. With a strong interest in cars, I am not the easiest buyer to please. Robert and Ty made every effort to make my purchase as pleasant as can be. I was never rushed while ordering the car and was kept aware of the production status until the car was delivered. The sales manager Paul took care of my paperwork efficiently and with ease. The delivery person Jonathan went over the whole vehicle with me and made sure I was confident with all the car's features. He even gave me his phone number to call if any further questions arose. A decision to purchase at Mercedes of Massapequa was the right decision for me. Thank you for all your professionalism and interest in making this a great experience. More

Horrific Customer Service Before I begin, most of these reviews are clearly fake; anybody with half a brain can pick up on this. We went to MB of Massapequa to look at two Before I begin, most of these reviews are clearly fake; anybody with half a brain can pick up on this. We went to MB of Massapequa to look at two specific models. We asked Isaak. K for assistance. He was very cold, unfriendly and did not take us seriously as if we were just wasting his time. He was very hesitant to even let us test drive one of the cars and told us to come back when we were ready to buy (I communicated it to him that we were looking to buy within a month tops). While test driving it, we only were directed to go around one block. After the experience was done, he rushed away. We then left the dealership, there was no way that we were going to be treated like this especially when we were planning on spending so much money on a car (btw: at the lexus dealership further down Sunrise hwy, they treated us like gold). It was a very uncomfortable situation but hey, I like to give the benefit of the doubt- hopefully he was just having a rough day. I don't have enough experience to condemn the whole dealership but this salesperson very desperately needs to be retrained. More

Humiliated!!! I felt very humiliated because I wanted best price and waited 1 hour. Dealership wanted credit application before giving me a price. One word, Racism! I felt very humiliated because I wanted best price and waited 1 hour. Dealership wanted credit application before giving me a price. One word, Racism! More

Very unfriendly & cheating you with the changing lease rate Hank from the beginning was very unfriendly and treating us unpleasantly. We had the feeling that he wanted us to leave for the rest of the day. He c Hank from the beginning was very unfriendly and treating us unpleasantly. We had the feeling that he wanted us to leave for the rest of the day. He constantly confused us. In the end when it comes to pricing, shooting out large numbers and as general trick his manager comes. Finally we agree on a price but not the color or the options we cant. They promise to make the car ready by tuesday morning (we agreed on saturday) where all other dealers usually make you to get the car in the same day. We went to the dealership in tuesday morning with a surprise that car is not ready and Hank is not even there. And they don't take our existing lease ending vehicle which is another hassle to take it ourselves. Finally after everything is done, then send me the following unpleasant email which made me to write those lines (sent by Robert Fong) "As part of the negotiations with your lease, Auto Pay must be included at inception. If Auto Pay is not set up during inception as per negotiations, your payments will be increased by 15 dollars per month and the current contract will be null and void." I have never heard auto pay to be part of negotiations before. We were not told or signed anything like that. I called customer service of MBenz and complained about the dealership already. More

Way to Go Mercedes of Massapequa! I would never think of bringing my SLK280 to anyone other than my Mercedes Benz of Masapequa service dept. They are knowledgeable courteous friendly I would never think of bringing my SLK280 to anyone other than my Mercedes Benz of Masapequa service dept. They are knowledgeable courteous friendly and prompt and I appreciate their expertise in keeping my beautiful coupe driving happy on the road...even after 8 years.... She's as pretty and mechanically sound as the day I bought her! More

Excellent experience for preowned purchase Chris Loba, my sales consultant, provided a very pleasant and fun buying experience. He knew exactly what I wanted in my next car, remembered me from Chris Loba, my sales consultant, provided a very pleasant and fun buying experience. He knew exactly what I wanted in my next car, remembered me from a visit to the dealership 6 months earlier and was very helpful throughout the entire buying and delivery process. I love my car. I thank Chris, along with Robert Fong and Andrew Katigbak, for making my purchase a smooth and happy one. I have already recommended your dealership to friends and colleagues. I will also be servicing my 2011 E350 4matic here. More

Excellent Service Over great service price we agreed they stick to that rather they made it better I tried that deal at 2 other other MB dealers bot said that is not po Over great service price we agreed they stick to that rather they made it better I tried that deal at 2 other other MB dealers bot said that is not possible but I had no issue with the purchase. More

magician Beautiful dealership with friendly staff, offering a large selection of cars inside in a climate controlled environment. Anthony Spinelli had an exten Beautiful dealership with friendly staff, offering a large selection of cars inside in a climate controlled environment. Anthony Spinelli had an extensive knowledge and a talent for keeping engaged through out the entire sales process. He made it a wonderful experience. More