Mercedes-Benz of Massapequa

Yearly maintenance I will always use massapequa to service my vehicle. Dwayne was a pleasure to work with. Service was great No complaints on any level. Service was d I will always use massapequa to service my vehicle. Dwayne was a pleasure to work with. Service was great No complaints on any level. Service was done in a timely manner More

Great experience I would buy from the same dealer again. Walked me through 3 vehicles and helpled me decide on the right vehicle which was E300. He also worked to se I would buy from the same dealer again. Walked me through 3 vehicles and helpled me decide on the right vehicle which was E300. He also worked to secure the best price for me. Financing team was great. We picked up vehicle and was given a full walk through on how to use all the dashboard and navigation features. More

Services was great Every time I use the service department I get the best service and respect. The loaner car is always there for me and I get notified be text and email Every time I use the service department I get the best service and respect. The loaner car is always there for me and I get notified be text and email that my car is ready More

The best! This dealer have the best kind people! very professionals and realible I will recommended to my family and friends I can't wait to go for my new lea This dealer have the best kind people! very professionals and realible I will recommended to my family and friends I can't wait to go for my new lease More

Friendly, efficient service experience. We were visiting our daughter & 3 grand kids to help regarding medical issues. We drove up from Atlanta, GA and the "brake pad" icon came on in DC. W We were visiting our daughter & 3 grand kids to help regarding medical issues. We drove up from Atlanta, GA and the "brake pad" icon came on in DC. We arrived at Forest Hills , Queens and immediately checked web sites to find a dealership to fix the issue. We were not satisfied with the reviews of the nearer dealerships to Forest Hills as this 2007 Mercedes is my "baby" and found great reviews for your dealership. My husband was pleasantly approached by the service dept. "greater" who brought him in to see Kristina DiSpigna. She was extremely sympathetic AND efficient and settled him in the waiting area with coffee & a bagel. The review came in that new pads were needed on only the front, but we decided to replace all 4 as the car was in the "shop". An hour later , the bad news came that the front pads were not available. I told Kristina that I didn't need a loaner but would wait for the part to arrive. She agreed and went to work finding the parts from somewhere! She found the part and had the rear pads replaced before lunch and the front pads done after lunch. She had the car beautifully cleaned and replaced 2 bulbs ( yellow maker reflectors? ) complementary. While in the waiting area, a Mr. Oliver B ( Bareno? ) spoke with me to determine my issue and offered me additional refreshments & food. I informed him of how we found out about the dealership and told him the importance of internet POSITIVE reviews and why we drive many miles "out of the way" to take advantage of their services. Bottom line - great experience all around. Thank you very much - it was truly appreciated. More

Outstanding Everyone we encountered was polite and helpful. Our sales rep , Paul Napper went above and beyond to satisfy our every need. He was kind, efficient an Everyone we encountered was polite and helpful. Our sales rep , Paul Napper went above and beyond to satisfy our every need. He was kind, efficient and most helpful . More

Smooth going Everything from dropping the car off, to getting the loaner, to picking it up went so smooth. Great experience!! Was going to wait for car rather tha Everything from dropping the car off, to getting the loaner, to picking it up went so smooth. Great experience!! Was going to wait for car rather than go through the loaner wait, but the transition from checking in to getting into the loaner was so quick and easy. Car waiting, a quick signature on the iPad and I was off to get my errands done. Great improvement on that Massapequa mercedes!!! More

Awesome like always Great service, fast. Everybody there is great. Service is exceptional, facilities and lounges are great. In general, service is great. They have a g Great service, fast. Everybody there is great. Service is exceptional, facilities and lounges are great. In general, service is great. They have a great team and it is reflected in how fast they can take of the customer. More

Very pleasant. We were completely satisfied with our salesman. Nice man not pushy giving us plenty of time to make our decision. He was knowledgeable about the car We were completely satisfied with our salesman. Nice man not pushy giving us plenty of time to make our decision. He was knowledgeable about the car and explained everything to us during the entire process. It was a pleasant experience. More