Mercedes-Benz of Massapequa

Always Exceptional! Worked with Vivian our service rep. I requested her when I made the appointment to come in for service. She has helped us in the past. I have always f Worked with Vivian our service rep. I requested her when I made the appointment to come in for service. She has helped us in the past. I have always found her to be very knowledgeable. She explained every detail of the service to be performed and the cost. There were no surprises at the end. Vivian made arrangements for my loaner car as well. The work preformed was done was done right the first time, every time at Mercedes of Massapequa. I have be a customer of this dealership for years. Always treated the same way each time I bring the car in. Top Shelf Dealership...... More

Sevice They were very helpful and professional in what they were doing. Made my experience very satisfying. I highly recommend this Dealer for there service They were very helpful and professional in what they were doing. Made my experience very satisfying. I highly recommend this Dealer for there service and sales. More

Pleasant experiencew as always Excellent personnel and fast courteous service as always. I have leased four vehicles from this dealership and expect to get my next car there too. Excellent personnel and fast courteous service as always. I have leased four vehicles from this dealership and expect to get my next car there too. More

Review of Service Provided I received prompt service from the beginning of my appointment. I also got loan-a-car after I found out I might have to wait more than four hours for I received prompt service from the beginning of my appointment. I also got loan-a-car after I found out I might have to wait more than four hours for the required service. That was very helpful because I had work to do and couldn't wait for the service to finish. More

An amazing experience I haven't written a review on any sites, but I felt this dealership went over and beyond any others I have dealt with in my 30 years of car buying tha I haven't written a review on any sites, but I felt this dealership went over and beyond any others I have dealt with in my 30 years of car buying that I had to start... from when my wife and I walked in, it was such a friendly atmosphere we felt that everyone there truly wanted to help us. George our salesman was very knowledgeable, and answered any questions we had with ease. Matt, the general manager, wasn't your typical faceless top guy in the hidden office, but actually spent as much time with us as our salesman. He too answered any questions we had, and actually went that extra mile for us to make sure that the deal was made. I have to say, it was such an impressive time spent buying a car, that they have earned two loyal customers for life!! More

Great Always a pleasure doing business here. My service adviser Vivian has always been very professional and keeped me informed every step of the way. Upon Always a pleasure doing business here. My service adviser Vivian has always been very professional and keeped me informed every step of the way. Upon check in Kevin always remembers my name and makes sure my loaner is ready. Great plase to do buisness. More

Awesome Timely Transaction Experience of a life time. Mr. Murdock is Top Shelf in his performance and oh so informative. Mercedes-Benz of Massapequa is the PLACE to shop! Experience of a life time. Mr. Murdock is Top Shelf in his performance and oh so informative. Mercedes-Benz of Massapequa is the PLACE to shop! More

above and beyond They go above and beyond keeping you updated on progress and making you feel like family! i waas very happy with them and would definily return again They go above and beyond keeping you updated on progress and making you feel like family! i waas very happy with them and would definily return again More

Scammed Horrible Job!The experience was a nightmare! I tried purchasing a vehicle and got scammed by the owner Ty Klipstein. Dealer sold me a vehicle with a Horrible Job!The experience was a nightmare! I tried purchasing a vehicle and got scammed by the owner Ty Klipstein. Dealer sold me a vehicle with a multimedia system and later agreed to change the vehicle for another color; but not the the loan. Which was fine except the vehicle in exchange had no multimedia package. My loan is for a multimedia package. After weeks of trying to renegotiate the loan or receive a vehicle with a multimedia package to no avail, I returned the vehicle . Now dealer refuses to give me a refund for my extended warranty and wheel package. Plus Klipstein is trying to hold me responsible for a car that was already sold claiming they took a loss on new sale after trying to scam me . Unless you like dealing with thieves steer clear of this dealership. Especially the thief Ty Klipstein. Who claims he's the owner. Reason of review: scammed. Monetary Loss: $14000. Credit report reflects bocus information of a repo. How can it be a repo if vehicle was returned in less than 30 days? Preferred solution: Full refund. I didn't like: Games they played for this transaction. More

Great Sales Staff John Botti was an amazing salesman. Andrew Riffin in finance was very helpful. Great place to buy from. Will be back for the next car. John Botti was an amazing salesman. Andrew Riffin in finance was very helpful. Great place to buy from. Will be back for the next car. More