Mercedes-Benz of Marietta - Service Center

Outstanding service as always, Ahmad Frozan was great with coordinating all my needs. I would highly recommend to everyone to service their vehicles here with coordinating all my needs. I would highly recommend to everyone to service their vehicles here More

I was here for service B on 2020 E 450. Everyone was friendly from front desk, to service desk attendant, to the manager I worked with. Overall a great experience. Everyone was friendly from front desk, to service desk attendant, to the manager I worked with. Overall a great experience. More

Made my appointment over the phone which was quick and easy. I got in for the repair the next day which was amazing. All of the staff, especially Ahmad, were friendly and very helpful. This is a very nice easy. I got in for the repair the next day which was amazing. All of the staff, especially Ahmad, were friendly and very helpful. This is a very nice facility. I enjoyed looking down into the service area thru the large glass windows watching my car being repaired. A unique touch. Very impressed with my first visit here. More

My initial impression of this dealership was positive. I contacted the dealership about an issue with my vehicle that occurred a few days after a major service. The service associate, Jorge, returned my c I contacted the dealership about an issue with my vehicle that occurred a few days after a major service. The service associate, Jorge, returned my call and told me he would follow up with instructions. He called back and hung up a few times. When I called back expecting he had an update for me, he acted aloof as if he did not know with whom he was speaking although he called me. Their text-computer communication system documented my message at the incorrect time (lag time). After I showed proof of the error, his response was accusatory, unprofessional, and argumentative. Never an apology for the misunderstanding. Their response to the car situation was “they stood by their work”. The whole situation would have been better if they acted as professionals, as opposed to taking a defensive stance when I was looking for guidance because I anm out of town. Please use another Mercedes-Benz dealership that values customer service. The Marietta location does not. More

Vinny the service advisor is awesome! We have now serviced two of our sprinter vans at this locations. Both of which had qwerky things happen. Vinny and the crew got them diagnosed qui We have now serviced two of our sprinter vans at this locations. Both of which had qwerky things happen. Vinny and the crew got them diagnosed quickly and back on the road just as quick. That is remarkable considering other dealerships were quoting 3-4 weeks out just to be able to look at our vehicles. More

The dealership understands service and how important is to the customer, before, during and after the purchase. to the customer, before, during and after the purchase. More

Hello purchased 2023 GLE 350 in Dallas Texas brought home and star did not illuminate. Called Mercedes-Benz of Marietta schedule an appointment to have checked out. My husband Homer went to Mercedes-Benz of and star did not illuminate. Called Mercedes-Benz of Marietta schedule an appointment to have checked out. My husband Homer went to Mercedes-Benz of Marietta and was told the illuminated star was not put on at the factory when built. Mercedes-Benz Marietta (Service Advisor) Vincent Oddo went above and beyond to correct the non-illuminated star issue and put a new illuminated star on perfect. Vincent took great care in fixing the problem and we were blessed to receive other gifts for our inconvenience. We will make Mercedes-Benz of Marietta our go to Dealership and for Services and Repairs. Thank you Mercedes-Benz of Marietta. Thank you Vincent Oddo. Best Mercedes-Benz Car Care Provider. We appreciate you Mercedes-Benz of Marietta and Vincent Oddo. More

The dealership is very clean, well staffed and accessible from any direction of travel. I’m always happy to go to this dealership. from any direction of travel. I’m always happy to go to this dealership. More

This is a great dealership. It is spacious and clean with a nice waiting area. This was my second time here and both times the Assistant Service Manager was very helpful and c It is spacious and clean with a nice waiting area. This was my second time here and both times the Assistant Service Manager was very helpful and communicated promptly on the status of my car. I was there for a service and, although they had to wait for a part, they did everything possible to return my car as quickly as possible. More