Mercedes-Benz of Marietta - Service Center

My rep Vinny is awesome, knowledgeable, kind and helpful, I trust Vinny and feel comfortable. Vinny is very attentive and helps me understand what type of service is going to take place with my car. I trust Vinny and feel comfortable. Vinny is very attentive and helps me understand what type of service is going to take place with my car. More

Robert is very good and pleasant to talk with about tough items. I had a challenging situation that ended up taking much more time than initially thought. (Saturday AM to Tuesday PM.....loaner, etc.) items. I had a challenging situation that ended up taking much more time than initially thought. (Saturday AM to Tuesday PM.....loaner, etc.) More

First class service from start to finish. Necessary maintenance explained to me. Waiting area very clean and easy to use while the work was done. Chanel is an excellent service rep. Necessary maintenance explained to me. Waiting area very clean and easy to use while the work was done. Chanel is an excellent service rep. More

The dealership was very professional. Each employee greeted me with respect, making sure I was taking care of and comfortable while my vehicle was being serviced. Each employee greeted me with respect, making sure I was taking care of and comfortable while my vehicle was being serviced. More

Rob was very thorough and helpful in showing me photos of the problem areas with the vehicle. The inspection process is well worth the $240 before you purchase a vehicle!! the problem areas with the vehicle. The inspection process is well worth the $240 before you purchase a vehicle!! More

Outstanding service as always, Ahmad Frozan was great with coordinating all my needs. I would highly recommend to everyone to service their vehicles here with coordinating all my needs. I would highly recommend to everyone to service their vehicles here More

I was here for service B on 2020 E 450. Everyone was friendly from front desk, to service desk attendant, to the manager I worked with. Overall a great experience. Everyone was friendly from front desk, to service desk attendant, to the manager I worked with. Overall a great experience. More

Made my appointment over the phone which was quick and easy. I got in for the repair the next day which was amazing. All of the staff, especially Ahmad, were friendly and very helpful. This is a very nice easy. I got in for the repair the next day which was amazing. All of the staff, especially Ahmad, were friendly and very helpful. This is a very nice facility. I enjoyed looking down into the service area thru the large glass windows watching my car being repaired. A unique touch. Very impressed with my first visit here. More

My initial impression of this dealership was positive. I contacted the dealership about an issue with my vehicle that occurred a few days after a major service. The service associate, Jorge, returned my c I contacted the dealership about an issue with my vehicle that occurred a few days after a major service. The service associate, Jorge, returned my call and told me he would follow up with instructions. He called back and hung up a few times. When I called back expecting he had an update for me, he acted aloof as if he did not know with whom he was speaking although he called me. Their text-computer communication system documented my message at the incorrect time (lag time). After I showed proof of the error, his response was accusatory, unprofessional, and argumentative. Never an apology for the misunderstanding. Their response to the car situation was “they stood by their work”. The whole situation would have been better if they acted as professionals, as opposed to taking a defensive stance when I was looking for guidance because I anm out of town. Please use another Mercedes-Benz dealership that values customer service. The Marietta location does not. More