Mercedes-Benz of Marietta - Service Center

My EQS have a software recall as well as several other software updates, and a couple of minor problems after the first year. I requested an EQE for a loaner and they had a brand new EQE SUV for me. software updates, and a couple of minor problems after the first year. I requested an EQE for a loaner and they had a brand new EQE SUV for me. More

Nick was very professional throughout the process. He followed up with a phone call and was willing to work on my time. He followed up with a phone call and was willing to work on my time. More

The dealership took a long time to just replace one tire. I also think the dealership should call a few days after the tire purchase to see how the tire is performing. I also think the dealership should call a few days after the tire purchase to see how the tire is performing. More

Good customer service fast at getting back with customer To let them know what’s going on and the work is also done at a fast pace good at communicating and keeping me updated To let them know what’s going on and the work is also done at a fast pace good at communicating and keeping me updated More

My service professional was great to work with. However, not having loaner vehicles is disappointing. However, not having loaner vehicles is disappointing. More

Brought my car to replace 4 tires and they said we need to keep the car because one tire is dangerous to drive on? but Sorry we do not give loaner cars. kept car for three days and still not done. They rep to keep the car because one tire is dangerous to drive on? but Sorry we do not give loaner cars. kept car for three days and still not done. They repaired the one tire took the car and brought it back a week later to finish. Worst service. will never come back. More

5 Star Service from Terry Castro is the only reason I will be keeping my gls450. He goes above and beyond to help his customers. That service you expect when you buy a mercedes? You will get it with him. will be keeping my gls450. He goes above and beyond to help his customers. That service you expect when you buy a mercedes? You will get it with him. More

Covered all maintenance items with me thoroughly. Got scraped and broke side marker lamp while it was there for a week during recall/ warranty work, but they were extremely nice and are going to cove Got scraped and broke side marker lamp while it was there for a week during recall/ warranty work, but they were extremely nice and are going to cover having it repaired….. More

Bobby is my service advisor. He is always prompt to my calls and my needs. Recently had to leave my vehicle for several days and Bobby provided me with another loaner which I nee He is always prompt to my calls and my needs. Recently had to leave my vehicle for several days and Bobby provided me with another loaner which I needed it. Bobby is an effective worker and very professional! More

Once again, so appreciate Terry Castro and the service department. It is a real treat having quality people do a professional job on a vehicle. Also appreciated Mr. King helping us figure out Mercedes Me. department. It is a real treat having quality people do a professional job on a vehicle. Also appreciated Mr. King helping us figure out Mercedes Me. Thanks so much! More