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Mercedes-Benz of Marietta - Service Center

Marietta, GA

4.4
213 Reviews

213 Reviews of Mercedes-Benz of Marietta - Service Center

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July 17, 2023

I always get the best service at Mercedes Benz of Marietta. Vincent Oddo is the BEST IN SERVICE! More

by finerwoman7
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Oddo
Jul 20, 2023 -

Mercedes-Benz of Marietta responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 13, 2023

Friendly environment. The Staff was very professional and informative. I would definitely recommend my friends More

by mzsharla25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Jul 17, 2023 -

Mercedes-Benz of Marietta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 13, 2023

My EQS have a software recall as well as several other software updates, and a couple of minor problems after the first year. I requested an EQE for a loaner and they had a brand new EQE SUV for me. More

by EDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny Oodo
Jul 17, 2023 -

Mercedes-Benz of Marietta responded

Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 03, 2023

Nick was very professional throughout the process. He followed up with a phone call and was willing to work on my time. More

by camuzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jul 06, 2023 -

Mercedes-Benz of Marietta responded

Hi Camuzie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 28, 2023

The dealership took a long time to just replace one tire. I also think the dealership should call a few days after the tire purchase to see how the tire is performing. More

by darryl_ellis
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Edmunds
Jul 02, 2023 -

Mercedes-Benz of Marietta responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 22, 2023

Good customer service fast at getting back with customer To let them know what’s going on and the work is also done at a fast pace good at communicating and keeping me updated More

by Voodoocash5010
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bobbie frozen
Jun 26, 2023 -

Mercedes-Benz of Marietta responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2023

Brought my car to replace 4 tires and they said we need to keep the car because one tire is dangerous to drive on? but Sorry we do not give loaner cars. kept car for three days and still not done. They rep More

by michael akley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot the man's name with your service
Jun 19, 2023 -

Mercedes-Benz of Marietta responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (770) 783-5171 to discuss what we can do to help.

June 16, 2023

My service professional was great to work with. However, not having loaner vehicles is disappointing. More

by Morgk206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dietrick Houston
Jun 19, 2023 -

Mercedes-Benz of Marietta responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 15, 2023

5 Star Service from Terry Castro is the only reason I will be keeping my gls450. He goes above and beyond to help his customers. That service you expect when you buy a mercedes? You will get it with him. More

by farai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Castro
Jun 19, 2023 -

Mercedes-Benz of Marietta responded

Hello Farai, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 14, 2023

Covered all maintenance items with me thoroughly. Got scraped and broke side marker lamp while it was there for a week during recall/ warranty work, but they were extremely nice and are going to cove More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Castro, and Jake the service manager
Jun 19, 2023 -

Mercedes-Benz of Marietta responded

Hello Greg, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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