Mercedes-Benz of Marietta - Service Center

We trust them to do quality work and that gives us peace of mind. .Armad (our service representative) was wonderful. of mind. .Armad (our service representative) was wonderful. More

Clean Professional Comfortable Wonderful experience The Mercedes-Benz team is dedicated to providing the best service The Mercedes-Benz team is dedicated to providing the best service More

An honest review. If you know nothing about cars, perhaps warranty or prepaid maintenance is your flow then this place may be for you. It does not live up to any o If you know nothing about cars, perhaps warranty or prepaid maintenance is your flow then this place may be for you. It does not live up to any of the MB dealerships that I have visited during my ten plus years of Mercedes ownership. I recall my first welcome from Mercedes-Benz during my first ownership. I was impressed that they reached out to me despite not having purchased directly from them. Non the less, they welcomed me to the family. I felt good. Let's start with the simple stuff. My car was returned to me unwashed. I might have thought that it was washed and dried as it did not look dirty. However numerous smudges and finger prints quickly ruled out that option. My rep was very courteous but did not seem too knowledgeable of the maintenance previously performed on my vehicle. One would think that if the customer has a record of all maintenance performed previously (by authorized MB dealerships), then as a service writer he too should have similar access. One of the items on my list of concerns was a wobble in the vehicle. I thought it might be one of the control arms or ball joints. With less than 10k miles I would never consider the tires or the brakes, especially since both were purchased and installed at an authorized MB dealership. I thought it odd that the service writer seemed to have no knowledge of the brakes being serviced every 10k miles or so, or the tires that had been installed just before purchase. Still, he pushed having all the brakes serviced ($2700) and having the tires rotated and balanced. Since this is the first S-Class I've owned that did not have a staggered fitment from the factory, I literally forgot about the rotation. Staggered tires cannot be rotated and since it was not time for the first oil change, the topic never came up. Still, a complementary service (they typically runs about $20) would have gone a long way. One of my other areas of concern was the heat and AC. I explained that the vehicle would blow hot air, and cold air, but not warm. The technician wrote in part "client can adjust air on both sides" and "no codes reported". It is this lack of attention to detail that previously forced me away from this dealership. My main issue was the rough down-shifting. As a client facing IT Professional having worked for a few law firms, I've learned that managing the customer's expectation is key. With this in mind informing me up front that these new parts needed to be driven for a few miles before fully fitted together. Only then will it smooth out as expected. Didn't get that. And while the downshifting has smoothed considerably, I now notice rough up-shifting, same exact shift points. I cannot say that the maintenance received at this establishment is on par with others. It's not the worse, but definitely not on par with what I expect. As far as troubleshooting goes, I am reminded of my time as an active-duty Marine. Both as a technician for aircraft electronic systems and as a shop supervisor. If a young inexperienced Marine replaced too many parts their process was called "shot gunning" More

Terry is an awesome service advisor. Even though the service took a little longer than I expected, he communicated with me the whole time and they did a great job! Washed my car too!! Even though the service took a little longer than I expected, he communicated with me the whole time and they did a great job! Washed my car too!! More

The service department was very efficient and friendly taking care of the repairs that where needed. taking care of the repairs that where needed. More

Good atmosphere. Very professional and customer care oriented. I highly recommend this dealership very highly! Very professional and customer care oriented. I highly recommend this dealership very highly! More

Had a great experience at Mercedes-Benz of Marietta. Terry provided excellent customer service, keeping me informed throughout the process. Service was completed sooner than expected, which was much app Terry provided excellent customer service, keeping me informed throughout the process. Service was completed sooner than expected, which was much appreciated! More

Service advisor was effecient and professional: provided a detailed explanation of the service that would be completed and an approximatee time of completion. provided a detailed explanation of the service that would be completed and an approximatee time of completion. More

This was my first visit to this dealership for service on my vehicle. I doubt I will ever return to my previous location. My service advisor was great and was accurate in the estimated time that my vehicle w my vehicle. I doubt I will ever return to my previous location. My service advisor was great and was accurate in the estimated time that my vehicle would be ready. More

Excellent customer service. Dexter was great to work with in getting my car serviced as always. Dexter was great to work with in getting my car serviced as always. More