Mercedes-Benz of Marietta - Service Center

I scheduled the service appointment on line… it was very easy. Upon arrival I was greeted promptly and waited about five minutes to check in with my service advisor, Jorge. He was professional, courteous easy. Upon arrival I was greeted promptly and waited about five minutes to check in with my service advisor, Jorge. He was professional, courteous and knowledgeable. He explained each of the the services that needed to be performed on my car. Since the service was going to take a few hours he arranged for shuttle service to and from my chosen destination. The experience was as painless as possible - spending money always hurts- but Jorge was a joy to work with. More

Vincent Oddo was amazing he made everything hassle free! Next trip I will be looking for him to take care of me. He was pleasant and had a great attitude! Next trip I will be looking for him to take care of me. He was pleasant and had a great attitude! More

Required multiple trips to get the same issue fixed, and the issue was a rain sensor the dealer broke when replacing a cracked windshield. Finally got it resolved. Communication was poor with early servi the issue was a rain sensor the dealer broke when replacing a cracked windshield. Finally got it resolved. Communication was poor with early service advisor (calls not returned), but excellent with the latest. Second service advisor got two warranty issues fixed I had been asking about for months with previous service advisor. Frustrating along the way, but finally resolved. More

I have had my car serviced at various Mercedes dealerships and this one by far is the worst one. It did not give me the Mercedes perception at all. It gives more of a shade tree mechanic vibe....c dealerships and this one by far is the worst one. It did not give me the Mercedes perception at all. It gives more of a shade tree mechanic vibe....cold and not personal. Upon arrival I could instantly tell that the BS was coming. My service technician (Jorge) had a look of "unconcern" on his face and it was apparent throughout our conversation that his job was to upsell....never mind the reason I was there (recall). Needless to say, I will not be visiting this dealership again for any of my car needs. Mercedes, take a moment and understand that you are loosing valuable longevity customers due to the "lack of" ownership at this dealership. Do better and get this location some up skill training on how to provide the Mercedes true customer service way! More

Excellent service. I had a last minute issue with my car and they were able to work me in. I had a last minute issue with my car and they were able to work me in. More

Very professional. Prompt responseThe best!!! Extremely happy.I would highly recommend them to all my friends. Prompt responseThe best!!! Extremely happy.I would highly recommend them to all my friends. More

Ahmad my service contact is Amazing. He makes the servicing of my vehicle pleasurable and painless. The service that you receive after the purchase is vital in retaining customers. I He makes the servicing of my vehicle pleasurable and painless. The service that you receive after the purchase is vital in retaining customers. I am happy to report that my experience has been awesome!! More

First time using service and very satisfied with the professionalism of customer service. I'll be back. professionalism of customer service. I'll be back. More

The service and experience at this dealership was great. The wait time was a little long because it was the weekend, but the employee who assisted me was very helpful and updated me periodically throughout The wait time was a little long because it was the weekend, but the employee who assisted me was very helpful and updated me periodically throughout my service appointment. More

Terry Castro was extremely helpful in getting my driver's seat repaired for a second time. My new GLE350 front seat had torn and had to be repaired under warranty. seat repaired for a second time. My new GLE350 front seat had torn and had to be repaired under warranty. More