Mercedes-Benz of Marietta - Service Center

Very very poor customer service. Called & emailed the service advisor but absolutely no response. It does hurt the reputation of company like MERZ. I did downgrade my rating from 4 t Called & emailed the service advisor but absolutely no response. It does hurt the reputation of company like MERZ. I did downgrade my rating from 4 to 1 after having such bad experience. The service advisor promised to mail me the service paperwork 2 weeks ago but didn't do it. More

Did very well, and was what one expects of a Mercedes-Benz dealership - been driving one since 1989. Mercedes-Benz dealership - been driving one since 1989. More

Very professional and on time car was returned and very clean. Service writer Jorge was excellent clean. Service writer Jorge was excellent More

There was a torsion bar recall on my 2021 Sprinter chassis. I was dissatisfied overall with this recall repair because they did not have the parts to complete the repair, promised to call me when part chassis. I was dissatisfied overall with this recall repair because they did not have the parts to complete the repair, promised to call me when parts were available and I am still waiting for a call after six weeks. They knew about the recall in advance and one would think parts would be available. More

Very friendly staff. The dealership, itself, was clean. Oil service took less than time that expected (by about 30 minutes), which was a nice surprise. The dealership, itself, was clean. Oil service took less than time that expected (by about 30 minutes), which was a nice surprise. More

Great service. Very knowledgeable technician and service advisor. Thank you. Will come for service again. Very knowledgeable technician and service advisor. Thank you. Will come for service again. More

Ahmad has been my service representative for 4 years. It is amazing that you find an employee with longevity with a company. His customer service has always been excellent! It is amazing that you find an employee with longevity with a company. His customer service has always been excellent! More

People were helpful, friendly went in for service to replace a headlight scheduled appointment disappointed was waiting over two hours replace a headlight scheduled appointment disappointed was waiting over two hours More

This dealership has the best Sprinter service tech of any east coast dealer. His name is Vlad and he is top notch. any east coast dealer. His name is Vlad and he is top notch. More

I was impressed with this dealership. Very organized, professional and did my software recall in a timely manner. Very organized, professional and did my software recall in a timely manner. More