Mercedes-Benz of Marietta

One of the main reasons one purchases a luxury vehicle is with the expectation of good customer service. This expectation was met on my most recent visit. It was an improvement as compared to previous visits with the expectation of good customer service. This expectation was met on my most recent visit. It was an improvement as compared to previous visits when I was very disappointed. More

Very pleased with our service visit on April 20, 2022. Received a cordial greeting from Mr. Ahmad Frozan. We arrived early but the dealer quickly began our servicing. Mr. Frozan explained their procedu Received a cordial greeting from Mr. Ahmad Frozan. We arrived early but the dealer quickly began our servicing. Mr. Frozan explained their procedures as this was our first visit. Overall an unusually pleasant event. More

My service advisor Dietrick Houston, is the best he take care of my vehicle when i drop it off for service , I receive the red carpet treatment everytime, He always exceed my expectations. Mercedes-Benz of care of my vehicle when i drop it off for service , I receive the red carpet treatment everytime, He always exceed my expectations. Mercedes-Benz of Marietta you rock!!!!! More

Car was towed in for service and I was charged $1100 for a new battery and diagnostic - no itemized bill. They kept the car for two weeks and claimed they had no loaners. I incurred another $1500 in rentals a new battery and diagnostic - no itemized bill. They kept the car for two weeks and claimed they had no loaners. I incurred another $1500 in rentals only to have my car do the same thing less than three weeks after the "repair". This time they kept the car for another almost two weeks and still do not know what is wrong. I was told I could get the car and if it happens again to bring it back. The shop foreman doesn't know what's wrong but I paid $1100 for a "repair"? Simply unacceptable. More

Their service this week was exceptional! Bobby was able to get me in same-day for a repair that concerned me with upcoming rain in the forecast. The service department was speedy. They ev Bobby was able to get me in same-day for a repair that concerned me with upcoming rain in the forecast. The service department was speedy. They even shuttled me to work on the spur of the moment! More

The service department is very professional and my advisor is courteous. The facility is clean and they are very respectful of my time. advisor is courteous. The facility is clean and they are very respectful of my time. More

The service department is always solid, no problems, ever. I would recommend this dealership for service work on Mercedes vehicles. ever. I would recommend this dealership for service work on Mercedes vehicles. More

Took our Sprinter van in for repair; airbag service light lit up on the dash. Dealer repaired the drivers side seatbelt and light went out; $700+. First time we used the vehicle after the repair, my wife a lit up on the dash. Dealer repaired the drivers side seatbelt and light went out; $700+. First time we used the vehicle after the repair, my wife adjusted the seat. The airbag dash light came on again. Returned to the dealer so they could investigate. We were told that a new problem with the seatbelt was not related to their repair and we needed to pay another $700+ to fix. We were not happy with this response, so we took the vehicle back home. We looked at our precious repair bill and the dealer did indeed replace the driver side seat belt buckle. When we did our own investigation we found the dealer tech used a zip tie to secure the air bag sensor wire but tightened it so tight that any movement of the seat would bind the wire. We Ordered our replacement seatbelt buckle online and did the repair ourself. It took 15 minutes. The dealer wanted to charge us $500+ for labor!!! Stay away from this dealer! The are incompetent or their business model involves bilking customers of overpriced vehicles with overpriced maintenance. More

Thank you for you’re serving my Benz it took along time too fix what was wrong thank you too fix what was wrong thank you More

My service advisor, Ahmad, is excellent. He is attentive, knowledgeable and listens to my concerns. I feel confident that my vehicle is being well maintained. He tries to make the service ex He is attentive, knowledgeable and listens to my concerns. I feel confident that my vehicle is being well maintained. He tries to make the service experience as easy as possible. More