Mercedes-Benz of Marietta

Took our Sprinter van in for repair; airbag service light lit up on the dash. Dealer repaired the drivers side seatbelt and light went out; $700+. First time we used the vehicle after the repair, my wife a lit up on the dash. Dealer repaired the drivers side seatbelt and light went out; $700+. First time we used the vehicle after the repair, my wife adjusted the seat. The airbag dash light came on again. Returned to the dealer so they could investigate. We were told that a new problem with the seatbelt was not related to their repair and we needed to pay another $700+ to fix. We were not happy with this response, so we took the vehicle back home. We looked at our precious repair bill and the dealer did indeed replace the driver side seat belt buckle. When we did our own investigation we found the dealer tech used a zip tie to secure the air bag sensor wire but tightened it so tight that any movement of the seat would bind the wire. We Ordered our replacement seatbelt buckle online and did the repair ourself. It took 15 minutes. The dealer wanted to charge us $500+ for labor!!! Stay away from this dealer! The are incompetent or their business model involves bilking customers of overpriced vehicles with overpriced maintenance. More

Thank you for you’re serving my Benz it took along time too fix what was wrong thank you too fix what was wrong thank you More

My service advisor, Ahmad, is excellent. He is attentive, knowledgeable and listens to my concerns. I feel confident that my vehicle is being well maintained. He tries to make the service ex He is attentive, knowledgeable and listens to my concerns. I feel confident that my vehicle is being well maintained. He tries to make the service experience as easy as possible. More

Did a good job in explaining all the details needed to operate the vehicle and also the options for different packages.. operate the vehicle and also the options for different packages.. More

Service rep was very good. She was very accommodating to my schedule. She provided excellent service She was very accommodating to my schedule. She provided excellent service More

The service department is great and very friendly Bobby is very helpful all the time is very helpful all the time More

Janice my dealer was great very friendly and knew her stuff . The location was very nice and clean stuff . The location was very nice and clean More

The customer service is amazing. My experience with Amad has always been very professional and the service of my car done in a timely manner. My experience with Amad has always been very professional and the service of my car done in a timely manner. More

Dexter ALWAYS goes over and beyond his job duty. He’s always professional and informative about my services. My loaner is ALWAYS dirty, he takes the time himself to clean the vehicle, which isn’ He’s always professional and informative about my services. My loaner is ALWAYS dirty, he takes the time himself to clean the vehicle, which isn’t his department. He communicates well with updates about service needs if the vehicle More

From the time you pull in till the time you pull out the service is professional. service is professional. More