Mercedes-Benz of Marietta

I have an insurance card that was dated. I ask them to call and get a Verification. Was told I had to do it on my phone which I was able to do myself. I drove 30 mile for the appointment a I ask them to call and get a Verification. Was told I had to do it on my phone which I was able to do myself. I drove 30 mile for the appointment and was not taken card of at all. It was a newer service writer and gave terrible customer service. I left and he said when I get current insurance card I can come back. Told him I’d never use the dealership again. Even though I purchased from them. Just the worst way to handle a client……. More

The service was spectacular! Would highly recommend this dealership to both my family and friends Would highly recommend this dealership to both my family and friends More

Sales, Service and Finance. ..the entire staff treated me like royalty. Janice, the sales consultant, catered to my every need. She went above and beyond helping me learn how t ..the entire staff treated me like royalty. Janice, the sales consultant, catered to my every need. She went above and beyond helping me learn how to use my new iPhone. From the moment I entered the door until the time I left with my new car, it was a pleasant experience. I highly recommend Mercedes of Marietta. A real class act! More

Hated my experience they did everything backwards I was not offered additional cover prior to check being received. not offered additional cover prior to check being received. More

Terry Castro did an excellent job for the first service of my new S class. Glad I purchased from and serviced with Mercedes Benz of Marietta. of my new S class. Glad I purchased from and serviced with Mercedes Benz of Marietta. More

Took the GLA in for it's first year service. Service included things that were not necessary like: Fuel additive and clean the fuel injectors. I use the highest octane available, the injectors w Service included things that were not necessary like: Fuel additive and clean the fuel injectors. I use the highest octane available, the injectors were fine, and I certainly didn't need a fuel additive. There are two recalls on the vehicle. The dealer said that the parts would be available on Thursday the 26th. I made an appt. for the 27th. Called on the 27th, they didn't have an appt. for me, nor did they have the parts. They told me to call the dealership occasionally to see if the parts arrived. This is called "service." I told them to call me when the parts arrived. They said they would. We'll see. More

Very clean and welcoming atmosphere. The Showroom has an eye-popping display.of cars for customers to consider and the staff is very courteous as well as helpful. The Showroom has an eye-popping display.of cars for customers to consider and the staff is very courteous as well as helpful. More

My salesperson Aton was very patient. ..he listened and delivered what I needed. I was kept up to date in a timely manner since it was being sent from an out of state dealership. ..he listened and delivered what I needed. I was kept up to date in a timely manner since it was being sent from an out of state dealership. More

My recent visit was to see Service Advisor Terry Castro, who was nothing less than stellar! Clearly his approach was not one of process, but rather take care of the customer. Every dealership has a process, who was nothing less than stellar! Clearly his approach was not one of process, but rather take care of the customer. Every dealership has a process, but the difference that sets them apart is the relationship. He understood the needs & wants of the customer & simply delivered. Hang onto him..... More

She was great person and helped tremendously. Would recommend again. She showed how to do App Would recommend again. She showed how to do App More