Mercedes-Benz of Marietta

Service Advisor Chanel Graves was very helpful and informative regarding my service inquiries and concerns. informative regarding my service inquiries and concerns. More

Genuine quality work, expensive as expected from dealerships, but all other aspects met high levels of customer satisfaction. dealerships, but all other aspects met high levels of customer satisfaction. More

They have great service and very timely on their work I'm glade I took my car to them glade I took my car to them More

Great customer service by Jacob and Vincent by ensuring that I got the needed services. Also helped with my app and called for ride service. that I got the needed services. Also helped with my app and called for ride service. More

We trust them to do quality work and that gives us peace of mind. .Armad (our service representative) was wonderful. of mind. .Armad (our service representative) was wonderful. More

Clean Professional Comfortable Wonderful experience The Mercedes-Benz team is dedicated to providing the best service The Mercedes-Benz team is dedicated to providing the best service More

My sales agent (Lord Elsalam) was outstanding. . He went the extra mile to ensure that I was satisfied throughout the process. . He went the extra mile to ensure that I was satisfied throughout the process. More

Love my experience with my purchase of GLC300! ! All my expectations were met! Best dealership to purchase your vehicle from! I was professionally greeted at my entrance! Manager was super helpful! ! All my expectations were met! Best dealership to purchase your vehicle from! I was professionally greeted at my entrance! Manager was super helpful! Salesman Jacob H. Was very patient and a pleasure to work with. I would definitely recommend everyone here and would come again to purchase future vehicles!🤩❤️ More

An honest review. If you know nothing about cars, perhaps warranty or prepaid maintenance is your flow then this place may be for you. It does not live up to any o If you know nothing about cars, perhaps warranty or prepaid maintenance is your flow then this place may be for you. It does not live up to any of the MB dealerships that I have visited during my ten plus years of Mercedes ownership. I recall my first welcome from Mercedes-Benz during my first ownership. I was impressed that they reached out to me despite not having purchased directly from them. Non the less, they welcomed me to the family. I felt good. Let's start with the simple stuff. My car was returned to me unwashed. I might have thought that it was washed and dried as it did not look dirty. However numerous smudges and finger prints quickly ruled out that option. My rep was very courteous but did not seem too knowledgeable of the maintenance previously performed on my vehicle. One would think that if the customer has a record of all maintenance performed previously (by authorized MB dealerships), then as a service writer he too should have similar access. One of the items on my list of concerns was a wobble in the vehicle. I thought it might be one of the control arms or ball joints. With less than 10k miles I would never consider the tires or the brakes, especially since both were purchased and installed at an authorized MB dealership. I thought it odd that the service writer seemed to have no knowledge of the brakes being serviced every 10k miles or so, or the tires that had been installed just before purchase. Still, he pushed having all the brakes serviced ($2700) and having the tires rotated and balanced. Since this is the first S-Class I've owned that did not have a staggered fitment from the factory, I literally forgot about the rotation. Staggered tires cannot be rotated and since it was not time for the first oil change, the topic never came up. Still, a complementary service (they typically runs about $20) would have gone a long way. One of my other areas of concern was the heat and AC. I explained that the vehicle would blow hot air, and cold air, but not warm. The technician wrote in part "client can adjust air on both sides" and "no codes reported". It is this lack of attention to detail that previously forced me away from this dealership. My main issue was the rough down-shifting. As a client facing IT Professional having worked for a few law firms, I've learned that managing the customer's expectation is key. With this in mind informing me up front that these new parts needed to be driven for a few miles before fully fitted together. Only then will it smooth out as expected. Didn't get that. And while the downshifting has smoothed considerably, I now notice rough up-shifting, same exact shift points. I cannot say that the maintenance received at this establishment is on par with others. It's not the worse, but definitely not on par with what I expect. As far as troubleshooting goes, I am reminded of my time as an active-duty Marine. Both as a technician for aircraft electronic systems and as a shop supervisor. If a young inexperienced Marine replaced too many parts their process was called "shot gunning" More

Terry is an awesome service advisor. Even though the service took a little longer than I expected, he communicated with me the whole time and they did a great job! Washed my car too!! Even though the service took a little longer than I expected, he communicated with me the whole time and they did a great job! Washed my car too!! More