Mercedes-Benz of Marietta

This dealership is top notice! !!! They go above and beyond. Our advisor, Terry Castro, made the experience more than we could have asked for. !!! They go above and beyond. Our advisor, Terry Castro, made the experience more than we could have asked for. More

This is my second purchase from Mercedes Benz of Marietta Great customer service from Rianna Great experience Great customer service from Rianna Great experience More

Alanna is the best ! !!! She been with me from the beginning to the end real honest sales agent I highly recommend her to anybody !!! She been with me from the beginning to the end real honest sales agent I highly recommend her to anybody More

If you go there please ask for Alanna she is the goat this is my second time buying from Mercedes Benz of marietta the first time I got screwed but this time I was in good hands thanks to Alanna !!!!In t this is my second time buying from Mercedes Benz of marietta the first time I got screwed but this time I was in good hands thanks to Alanna !!!!In the More

Great customer service, knowledgeable service advisors only bring my vehicle to this dealership great service only bring my vehicle to this dealership great service More

Firstly, “Alanna” is nothing short of Amazing. I called in inquiring about the vehicle of interest & after speaking with her I immediately felt at ease and noticed her compassion for helping oth I called in inquiring about the vehicle of interest & after speaking with her I immediately felt at ease and noticed her compassion for helping others. She got right on top of it while getting me approved before I arrived the next following day. I only needed to arrive with proof of documentation (income verification, insurance, driver’s license) etc. She gave me a tour of the location, introduced me to staff, offered me refreshments, & diligently walked me through the process. Each team member greeted me with a handshake & a smile such as Chris, Dexter in the service department, & Dietrich are helpful associates with the assistance of Alanna. Secondly, “Drew” in the finance department ensured that my vehicle was covered with an extended warranty within my budget; in the event anything happens to my vehicle. He was kind, informative, & within his efforts it was apparent his love for his job, with making sure your vehicle is protected before driving off the lot. The team overall was very welcoming, efficient, knowledgeable, & professional. “Mercedes Benz in Marietta” upholds the standards & class of its staple. A building is just a location without the people that renders “Immaculate Customer Care”. Thank You -Nanette More

I have been a long time customer of this dealership and have always had great experiences with sales and service. I am always treated with respect and with professionalism. have always had great experiences with sales and service. I am always treated with respect and with professionalism. More

I visited your facility for the first time on the morning of September 12, 2024. Unfortunately, my experience was far from satisfactory, and I feel compelled to share my concerns. As a resident of Rockdale C of September 12, 2024. Unfortunately, my experience was far from satisfactory, and I feel compelled to share my concerns. As a resident of Rockdale County who works in Henry County, I chose your establishment due to the positive reputation it holds, despite the distance. I woke up at 4:00 AM to ensure I arrived on time for my 7:00 AM appointment. I reached your dealership at 6:20 AM and waited until your doors opened at 7:00 AM. Upon entering, I was greeted and asked if I was Mr. Rose, to which I confirmed. The representative informed me that I had an appointment with Mr. Dietrick invited me to take a seat while I waited. About 10 minutes later, I was informed that Mr. Dietrick was running late but would arrive shortly, which I understood. At around 7:20 AM, Mr. Dietrick finally arrived and apologized for his tardiness. He then mentioned that my vehicle had a strong gasoline smell, which I confirmed was the reason for my visit. After gathering the necessary information from my vehicle, I provided him with my extended warranty details and requested a loaner vehicle, as I had been told a loaner would be available during the diagnostic process. This is where the interaction took a frustrating turn. When I made the appointment, I specifically inquired about the loaner process and was assured that a diagnostic service would qualify for a loaner vehicle. This was also reiterated during the confirmation call prior to my appointment .However, Mr. Dietrick informed me that I would need to wait for the service to be completed and for approval from the extended warranty company before a loaner vehicle could be released. I explained that I am a teacher and that my daughter needed to get to school, which added urgency to the situation. Unfortunately, Mr. Dietrick said there was nothing he could do, and I left the dealership with my vehicle still leaking fuel. This left me with a very negative impression of your service and raised serious concerns about safety and customer care. I would like to understand your company’s policies and procedures, especially in regard to loaner vehicles and handling critical safety issues like fuel leaks. Is this the standard of service that new customers should expect? I am left with a poor impression and, worse, my vehicle remains unrepaired with no clear solution. More

The dealership was great to work with. We had already found what we were interested in online. Walked in and within minutes we were out for the test drive. Will likely trade with them a We had already found what we were interested in online. Walked in and within minutes we were out for the test drive. Will likely trade with them again. Sales person knew the product and showed many of the opinions on the car during the test drive. More

Great experience! ! Mr. Dixon, Ms. Janice and team are always provide top-notch customer service. Milele ! Mr. Dixon, Ms. Janice and team are always provide top-notch customer service. Milele More