Mercedes-Benz of Manchester

60k service I have been going to this dealership for well over 10 years and have purchased multiple mb there. I brought my current mb into this dealership for 60k I have been going to this dealership for well over 10 years and have purchased multiple mb there. I brought my current mb into this dealership for 60k servicing. I left it there for 4 days as my husband and I were away and I figured the garage could work on it at their leisure. When I dropped off my vehicle Adam suggested that I have my sparkplugs and air filter changed as well. It felt like an upsell to me but I approved the addition. My service minus the additions would be approx $400. Seemed fair. First, I called in the morning to inquire about the status of my car, I never received a return call so I called again, was told it was done and they would be washing it, still fine. I get there about 45 min. later, still washing it. I get taken out back to the cashier where I was walked through the charges, I can see why they take you out of the general public for this conversation! The service was $362.83, right in line with the $400.00 expectation. Here is the kicker, the sparkplugs and air filter replacement was $752.60!!! Seriously??!! I stated that I thought the price for the additions were ridiculous and the cashier shrugged and said "It IS a Mercedes" really?? It is not my first one... and I do not have a problem paying a fair price, even on the high side...this price was not even defensible apparently, as no one offered an explanation, other than defining how much labor was and how much labor was....I can read!! I would certainly hope that owning a Mercedes does not remove my right as a customer to expect an explanation. On a positive note, I have purchased every vehicle from Deb Smola and she is amazing!! Every purchase has been totally enjoyable and stress free including all the ones I have made, my husband has made, and even my in laws from NJ bought one from her and had it shipped to their house. She is honest and ethical, she always goes that extra mile. I would absolutely continue to purchase my vehicles from Deb but will service them elsewhere. More

Worst customer service ever! I came in looking to buy an AMG C63. Mercedes-Benz dealership in Manchester, NH will not even glance at you if you’re wearing all sweats and look like I came in looking to buy an AMG C63. Mercedes-Benz dealership in Manchester, NH will not even glance at you if you’re wearing all sweats and look like you just rolled out of bed. Either because I look “poor” or they’re all racist. Stood there for almost an hour waiting for a salesman. 4 walked right past me and onto other customers who just pulled onto the lot. More

1st Purchase Fantastic Dealership So far the dealership has exceeded my expectations. The staff are friendly,outgoing, courteous ,and well versed in their products. Deb, Travis, and So far the dealership has exceeded my expectations. The staff are friendly,outgoing, courteous ,and well versed in their products. Deb, Travis, and Rosie are definitely an asset to the Mercedes-Benz dealership of Manchester as well as the Mercedes-Benz organization. More

2nd Purchase with them, GREAT! Mark Bourdeau was awesome to deal with. I purchased an SL550 and a GLC300 for my dad. I will be back again soon for a new GLS450. Thanks to everyon Mark Bourdeau was awesome to deal with. I purchased an SL550 and a GLC300 for my dad. I will be back again soon for a new GLS450. Thanks to everyone at this dealership! More

Poor Service Repair I had taken my car in for a nail in my tire and for them to check out a loud ‘rattling’ noise I heard every time I started on my 5 month old GLC. Thi I had taken my car in for a nail in my tire and for them to check out a loud ‘rattling’ noise I heard every time I started on my 5 month old GLC. This was noted on my work order, and the service staff looked into it. They shared with me that this noise was “typical” for the new GLC and just “how it was.” I was surprised to hear this, as the noise just did not sound right. Fast forward two months, I ended up in awful situation due to the oversight of the Manchester Service Staff. It turns out that the noise I heard was an incorrectly installed alternator that was causing issues with a belt. I ended up in an emergency situation, stuck in the middle of the highway unable to drive my car, on the way home from vacation, with my in-laws and two young children in the fully-packed car. I had shared this concern with Mercerdes Customer Service after which I immediately received a call from Renee (customer care manager) and she shared she would look into this and would get back to me. That was nearly three weeks ago...no follow through on their part. I don't expect perfection, but this was a major miss. Will absolutely not being taking either one of our Mercedes to that location again. More

Great New Team These people can't do enough to please you! A good example is our sales rep, Kara Duffy. While we were in the "just looking" stage she took us for a t These people can't do enough to please you! A good example is our sales rep, Kara Duffy. While we were in the "just looking" stage she took us for a test drive and explained each new electronic item in the vehicle and why it is important. Once we went from just-looking to buying Kara made sure that the closing was quick and easy and then set up another appointment to walk us through every safety and tech item on our vehicle. She literally spent hours going over items and helping us connect our devices to the car's Bluetooth. Somewhere in all of this we had a chat with Joel, the new GM of the dealership. He is the first general manager I have met who spent time with us after the sale was made! Aaron O. More

Awesome team! I cannot say enough good things about this dealership. Our salesman Chris was attentive and extremely knowledgeable about the cars. The entire sales I cannot say enough good things about this dealership. Our salesman Chris was attentive and extremely knowledgeable about the cars. The entire sales team worked hard to get us the perfect cars at excellent prices. To add to the experience the finance team makes financing a breeze and makes the process quick and enjoyable. I have also been to the dealerships service department (nail in my tire from a parking lot) and Adam and Tia are equally as great as the entire sales team. Overall just a great team. More

Be careful I went in for a passenger lowbeam light on my Mercedes e 350.aftrr sitting for an hour and forty minutes I was informed they didn't have my light but I went in for a passenger lowbeam light on my Mercedes e 350.aftrr sitting for an hour and forty minutes I was informed they didn't have my light but they went through my car and told me I needed tires ,a sticker and were charging me $350.00 yo replace a passenger side lowbeam!!!. I went on YouTube ,bought they light and changed it myself in less than 5 minutes .the light was $60.00 They were very polite and washed my car even though it was pouring rain.My advise,be careful .$350.00 for a five minute job that's $290.00 labor ! More