Mercedes-Benz of Manchester

Sprinter Everything went smooth thank you for everything. Appreciate all your help and working with me on the price of the Mercedes benz sprinter 4x4! Thanks Everything went smooth thank you for everything. Appreciate all your help and working with me on the price of the Mercedes benz sprinter 4x4! Thanks again More

Honest and friendly I was able to get the exact vehicle in the color I wanted with the right specs fairly quickly because of Prime's broader surrounding inventory. Chris I was able to get the exact vehicle in the color I wanted with the right specs fairly quickly because of Prime's broader surrounding inventory. Chris Thibodeau in Sales was so patient and knowledgable taking as much time as I needed to understand the changes to the console from my earlier model. In the past when getting service for my former vehicle Rosie Cray made me feel at ease any time I needed service. Getting service can be a tense experience, but her personable approach made me feel really comfortable. I am brand loyal to MB and dealership loyal here in Manchester. More

Ml bluetec service Adam in service is great to work with, very knowledgeable and helpful when It comes to answering questions! Will continue to service my vehicle here f Adam in service is great to work with, very knowledgeable and helpful when It comes to answering questions! Will continue to service my vehicle here for years to come! It really is the best or nothing! More

Car Loaner I had a bad experience with enterprise when I dropped my GLE 350 for a service about 3 months ago. When I called to schedule A service , I made it cle I had a bad experience with enterprise when I dropped my GLE 350 for a service about 3 months ago. When I called to schedule A service , I made it clear to the operator that I need a loaner not enterprise, she made sure that I got a loaner. Upon arrival, I discovered that they called enterprise for me, when I asked about the loaner, the service person said he is out of them. Very poor treatment for a Mercedes Benz owner. I always go to Herb Chambers in Boston and the treatment is top of notch. So MB of Manchester lost a business with me due to lack of “ the best or nothing “ More

Above and beyond! Everyone at the dealership meets and exceeds all expectations. They always go above and beyond to make you feel at home and to address any concern or Everyone at the dealership meets and exceeds all expectations. They always go above and beyond to make you feel at home and to address any concern or question that you have. My salesperson, Alejandro, is a commensurate professional, knowledgeable, and sincerely cares. That professionalism and caring continues after the sale, I make it a point to see him if my car is in for service just to say hi, because he is a great guy. Stephanie, in the service department went above and beyond recently when getting a new inspection sticker to make my life easier and it is greatly appreciated. More

C300 purchase Everyone was very friendly at the Manchester dealership. There was a small hiccup with a purchase of a previous vehicle but Mike and Frank did their b Everyone was very friendly at the Manchester dealership. There was a small hiccup with a purchase of a previous vehicle but Mike and Frank did their best to make up for it which I very much appreciated and is why I returned to buy my Mercedes c300. Mike was very nice and dedicated to making me happy with my purchase and he even brought the vehicle to me since I did not have time to pick it up. I appreciate that dedication! More

Lack of follow through While the actual service experience was great I have a $300 credit directly from MB which the service manager said they would follow up get back to m While the actual service experience was great I have a $300 credit directly from MB which the service manager said they would follow up get back to me and credit my account. They were happy to take my money but it's been crickets ever since in spite of calls and texts on my part with no response. More

Unprofessional I recently was interested in a new Mercedes & I had to take my Mercedes in for a recall, At the Manchester Nh location. When I dropped my Benz off I w I recently was interested in a new Mercedes & I had to take my Mercedes in for a recall, At the Manchester Nh location. When I dropped my Benz off I was directed to Alejandro Jaime. I had a few questions about buying a newer Benz and he was not professional and looked at me stupidly. He was not knowledgeable either. Alejandro Jaime did not make me feel like a customer and had a rude attitude. This was the worst customer service I’ve ever had through out my life. I cannot believe service like this would happen at a Mercedes Benz dealership. I never will go there ever again and will head to Burlington. More

Mixed Reaction to Service Dept./GM In some situations, this dealership deserves a 5-star rating; for others I'd give it a -1 star if I could. On the pro side, all in all the employees a In some situations, this dealership deserves a 5-star rating; for others I'd give it a -1 star if I could. On the pro side, all in all the employees at this dealership TRY to maintain professional decorum. They certainly give you the impression that they are on the ball and have handled every last detail and more. And in many cases, I have found this to be almost true. I bought a used MB from them a few years ago. Car maintenance and repair have done a great job; I've never had to return to complain or have something re-fixed. Their emergency roadside assistance is second to none with tow trucks and shuttle rides back and forth to home. Where it all falls to pieces is in the actual hands of the people who work there. Oh they are nice enough, but push comes to shove, they lose that professional demeanor. For example, my car is there for repairs at this minute. I received a report of a broken alternator, etc., etc. I asked if they had all of my extended car warranty information. Just like the time previous to this one, I was assured they had checked with "Protect My Car" and none of the repairs were covered. The bill back in 2016 was $2600 and I am not wealthy. It took me over a week to raise the $. (I sold an antique diamond that had been in my family 150 years.) This time the bill is $1800, and I was about to sign for a loan when it occurred to me that maybe the Service Manager and her assistant hadn't really checked with the warranty company. As it turns out, the alternator is covered under the electrical system warranty. God knows what truly was covered in 2016! I blame myself for trusting the repair department to check with my warranty company. But, It's the Service department's job to open the claim with warranty companies. Not the customer as we don't know all of the ins and outs of what MB of Manchester needs to fix our cars. So I am disappointed that the Service Manager told me she had checked with Protect My Car when they said they never received a call from this dealership. Oh and because I took some extra time to pay the bill in 2016, I was read the riot act on the phone yesterday -- Just what I needed after receiving an $1800 repair bill! I have no doubt that MB designed the lower cost C-class to provide the "everyperson" with affordable luxury. But the company needs to reflect that philosophy in the repair division. More

Needed to have my auto door locks repaired on a Sprinter van I arrived for my appointment and service advisor James Page reviewed my vehicle file to determine what was needed and what was covered under warranty. I arrived for my appointment and service advisor James Page reviewed my vehicle file to determine what was needed and what was covered under warranty. The service tec informed James that it was going to take longer than 3 hr to repair and I was given a courtesy car to use for the day. I was up dated later in the day thats parts we ordered and the vehicle would be complete the following day. I received my vehicle back and to my surprise that all work was under warranty. I have had my 2013 Sprinter van serviced by Prime with always excellent workmanship. My only complaint is I only had a 2017 C300 courtesy car for one day! Great automobile Kevin Cheever Deck Mechanical More