Mercedes-Benz of Macon

My name is Tim Mitchell. I worked with Tony Deerman about a Lexus is 350. Tony was extremely helpful. He sent me a video and pictures. He quoted me a price that I thought was I worked with Tony Deerman about a Lexus is 350. Tony was extremely helpful. He sent me a video and pictures. He quoted me a price that I thought was fair. I could not make my mind up because I wanted a car with grey leather and the same size wheels front and rear. The. Lexus has staggered wheels. I saw a 2022 Infiniti q50 Sensory with 19 inch wheels front and rear same size. So I bought the Infiniti. If Mercedes of Macon would have had this car, I would have bought it from Tony. If anyone is in the market for a car, get in touch with Tony Deerman. Thanks Tony ! Tim Mitchell More

Jackson/Mercedes Benz of Macon, has become and has been a true “family” utterance for over 27 years! The name, the sales and the service is synonymous with excellence! As a very observant medical provider…ev true “family” utterance for over 27 years! The name, the sales and the service is synonymous with excellence! As a very observant medical provider…every visit to this remarkable dealership never ceases to amaze me! From the occasional warm greeting from Mr. Jim Jackson Sr., to Jim Jr., Peter, Chris Duncan, Marcus Johnson, Rusty Suddeth, Steve Cummings, Leon and of course never to forget wonderful Beth and her warm smile and commitment to that “service excellence”… I am proud to call this Dealership home!!! And “Home” is where the heart is and resides! That would be “Jackson Mercedes Benz-Automotive Group and all of their locations. I love this “FAMILY” and all that they represent…and I am proud to recommend this Dealership and especially those names of frequent and direct contact that I have mentioned! Here…you will always feel at ease. WELCOME HOME !!!! G.A. Jackson More

I had a wonderful experience there! They had the SUV I wanted and explained how to work it very carefully!!! They had the SUV I wanted and explained how to work it very carefully!!! More

I rarely write negative reviews, but my experience with Mercedes-Benz of Macon (Jackson Automotive Group) was so upsetting that I feel obligated to share it — both as a warning and in hopes of encouraging Mercedes-Benz of Macon (Jackson Automotive Group) was so upsetting that I feel obligated to share it — both as a warning and in hopes of encouraging better practices from this dealership. After providing all the necessary information about my 2022 Audi Q5 lease — including VIN, payoff amount, mileage, insurance, and more — the salesperson sent me a detailed written quote on company letterhead. Everything was supposedly locked in, and I confirmed that I would come in the following day to complete the deal. I recently relocated to the Atlanta area and the salesperson was fully aware that I’d be driving over two hours each way (more than 120 miles round-trip) to visit the dealership. The morning of July 9, 2025, I texted the salesperson three times with no response before heading to the dealership. I arrived around 11:00 AM, where I was warmly greeted and began the buying process. I submitted my driver’s license, Social Security number, test drove the vehicle, and was under the impression we were proceeding with the agreed-upon deal. That illusion was shattered when I returned from the test drive. The salesperson disappeared briefly and then returned with an updated quote that was $800.00 per month higher than what we had originally agreed my monthly note would be less than 24 hours earlier. Not $80 but — eight hundred dollars more. Imagine being told that your car note would be $400.00 and you get to the dealership and they tell you that they made a mistake and your care note is now $1,200.00 per month! I was stunned. This wasn't a miscommunication or a small oversight — it felt like a classic bait-and-switch. I immediately stood up and left. Outside, I was approached by a man named Jordan, who identified himself as a manager. He casually dismissed the issue as a “human error” in the quote. No apology. No accountability. No effort to make it right. Just excuses. What I lost that day: * Over 8 hours of my time * $50+ in fuel * 120+ miles added to my current leased vehicle * I Cancelled professional obligations * A potentially enjoyable car-buying experience To make matters worse, no one from the dealership followed up. No apology. No offer to correct the mistake. They claimed to “adjust the price,” but it still wasn’t what was quoted to me in writing and there still was a $800.00 difference. Bottom line:
Mercedes-Benz of Macon / Jackson Automotive Group gave me a written offer, invited me in, and then changed the terms once I was there — after I drove two hours based on their word. Whether you call it a mistake or a tactic, the result is the same: I felt manipulated, disrespected, and deceived. If you're considering doing business with this dealership, proceed with extreme caution. Get everything in writing(in my case, “in writing” doesn’t matter). double-check it, and be prepared for last-minute surprises. I would not recommend them to anyone. ***Update**** 7/12/25 I just spoke with Mr. Alex De Valle, the General Manager of the dealership, and I’m extremely disappointed to report that the situation has only worsened. Rather than addressing my concerns with empathy or professionalism, Mr. De Valle was dismissive and showed a complete lack of compassion. What began as a frustrating experience has now escalated into something far more upsetting. I feel misled by what appears to be a classic bait-and-switch tactic, and the leadership team has shown little regard for my time, money, or trust as a customer. Given the circumstances, I have no choice but to escalate this matter to corporate and reach out directly to the owner, Mr. Jim Jackson. It’s disheartening to see a dealership operate with such disregard for basic customer service values. This experience has been unacceptable from start to finish — and it deserves to be addressed. ***Update*** 7/15/25 I just checked my impeccable Credit Report! This company pulled a hard Inquiry. Another loss. Wow More

Received wonderful help and support while making my purchase over the phone because i was out of town. purchase over the phone because i was out of town. More

Service is great and easy to work with them. Almost always have a lender. Our sales experience once we got Marcus was excellent. Biggest reason for 4/5 is that they prior took credit cards at Almost always have a lender. Our sales experience once we got Marcus was excellent. Biggest reason for 4/5 is that they prior took credit cards at no extra fee. Now they charge an extra percentage. I can understand on a big vehicle sale. However, MERCEDES Benz service care- that’s ridiculous. And when do you think their service is economical. More

Jackson Automotive Group, I had the absolute best experience with them. Treat you like family. Excellent service when you take your vehicle in for maintenance services. Highly recommend them!! experience with them. Treat you like family. Excellent service when you take your vehicle in for maintenance services. Highly recommend them!! More

I was looking into a 2019 Golf R and had the best help looking at one. Everything was done smoothly as it should and Kelly Lewis did an amazing job! Would 100% recommend talking with her if you need a new looking at one. Everything was done smoothly as it should and Kelly Lewis did an amazing job! Would 100% recommend talking with her if you need a new car! More

Mercedes-Benz of Macon, horrible experience. Unethical sales tactics. Made several attempts to file a formal complaint to allow them an opportunity to correct the situation and they simply pass Unethical sales tactics. Made several attempts to file a formal complaint to allow them an opportunity to correct the situation and they simply passed me on to the next "shady" salesperson. DO NOT waste your time. Shop around. Everyone's is not treated equally at Mercedes-Benz of Macon and when there is an issue, they hide behind chat bots. More

I needed my Mercedes E350 parking brake repaired along with just an overall inspection on my vehicle, so called and made an appointment for the next day. Chad along with rest of the service department too with just an overall inspection on my vehicle, so called and made an appointment for the next day. Chad along with rest of the service department took very good care of my car repairing the parking brake and an oil leak on a cam gear cover; I was very satisfied and would recommend their service department!! More