Mercedes-Benz of Lynnwood - Service Center

Garrett is excellent I couldn't be more satisfied. Knowledgeable and easy to deal with. Kept me informed with the status of the work. Easily recommendable. I have been a M I couldn't be more satisfied. Knowledgeable and easy to deal with. Kept me informed with the status of the work. Easily recommendable. I have been a M-B owner for over 20 years and have a fair knowledge base from which to work. Garrett knew his business, explained in detail how the fuel vapor recovery devise work, and provided me with the old canister after the work was completed. While I am no mechanic I like to understand how various components function. More

Outstanding Customer Service Thank you very much for making my Memorial day weekend. Last week the drivers door handle stopped working and would no open the door which makes thing Thank you very much for making my Memorial day weekend. Last week the drivers door handle stopped working and would no open the door which makes things very awkward getting into the vehicle. I looked in the internet at causes and cots of repair, phoned a couple of garages who all told me I was looking at replacement and labour of around $400.00. I have always serviced my cars (3 Mercedes) at Lynnwood so I went down to have them look at it and estimate repair and cost. Enter Josh McDowell from Parts, who came out looked at my handle and immediately went to work with a T20. 10 minutes later my very expensive repair was complete. The handle had simply come off its catch. Josh not only made entering the vehicle easy he saved me a small fortune in repairs. Total cost $0. Cost to me priceless!!, This is customer service at its very best and the reason why I will always come back to and use Mercedes Lynnwood. They are not about getting the $$$'s from you on every visit they are about total customer satisfaction and Josh McDowell personifies this all the way. Thank you so much Josh and Mercedes Lynnwood. Colin H More

Good sales experience. Very poor service experience Michael from sales is by far the top car salesman I ever met. Thats where my positive experience ends at mb lynnwood. Service experience is a nightmar Michael from sales is by far the top car salesman I ever met. Thats where my positive experience ends at mb lynnwood. Service experience is a nightmare, although some of their service staff are great (Garret, Jourdain, and Josh). Jeff Casey is by far the most incompetent one of them all, sadly he is the service manager yet possesses the worst sense of customer service skills. Issues take numerous attempts and visits to address. Was given conflicting info between one adviser to another (blaming issues on unrelated or non covered items). Many issues are considered non-issues to them, or get classified as normal noise or wear. Take the car to MB Seattle and all issues are addressed immediately. Seattle go out of their way to address issues customers do not even bring up, where Lynnwood staff tell me they CANNOT look into any issues unless they are explicitly brought up by customers and nothing they stumble upon - this is MB Lynnwood’s policy I was told by one of their service advisers! Goes to tell you how much they care about their customers and their safety and peace of mind. As such, will be directing all my service needs to Seattle going forward, and will most certainly be buying my next MB from Seattle. More

Confident I always have the best experience at MB Lynnwood. There's a great atmosphere there, everyone is extremely nice, and happy to serve. They always go the I always have the best experience at MB Lynnwood. There's a great atmosphere there, everyone is extremely nice, and happy to serve. They always go the extra mile. Service advisors follow through every detail to see that it's done right! I've had a couple service advisors, also good but Garrett is my go to person, I have no doubt about the outcome, just know he is always credible and puts you totally at ease, a star performer for this company!!! More

Positive Experiences Overall My experiences with Mercedes-Benz Lynnwood have always been very positive thanks to Garrett Graham & Josh McDowell- super friendly, positive, attentiv My experiences with Mercedes-Benz Lynnwood have always been very positive thanks to Garrett Graham & Josh McDowell- super friendly, positive, attentive, thorough, and professional. Which is why I decided to always come back to this dealership for my routine services. More

A Perfect Service Experience Jourdain and Garrett really know how to take care of me and address my concerns in a positive and professional manner. Having an issue with a vehicle Jourdain and Garrett really know how to take care of me and address my concerns in a positive and professional manner. Having an issue with a vehicle can be nerve-racking, but they make it pleasant. I know it will be done right the first time. My experience with them and the Mercedes brand will me coming back again and again. More

Best service Jeff Casey Anyone driving a Mercedes needs to visit this dealership and work with Jeff Casey for all their service needs! Jeff does an outstanding job taking car Anyone driving a Mercedes needs to visit this dealership and work with Jeff Casey for all their service needs! Jeff does an outstanding job taking care of his customers and their vehicles. I highly recommend Jeff and feel very fortunate to have met him. I know I can trust him with all my service needs and would not work with anyone else.. More

The Best Service To be perfectly honest, Garrett is why I get my car serviced at Mercedes-Benz of Lynnwood. Every time I call or do a drive-by, he is always there wi To be perfectly honest, Garrett is why I get my car serviced at Mercedes-Benz of Lynnwood. Every time I call or do a drive-by, he is always there with a smile, hand shake and with answers to my questions. One example; I work in a gated parking lot and one time I locked my keys in the trunk. I know right.... I put in a call to Garrett, He walked me through the process explaining which fuse to pull to reset the car alarm. Hands down, the best even when you're not at the dealership getting service on your car. 10 out of 10. David H More

Quick Service We were starting out to make a trip to Portland for a dog show in my Sprinter. The check engine light came on and I called service and was told to br We were starting out to make a trip to Portland for a dog show in my Sprinter. The check engine light came on and I called service and was told to bring it in. We had all the dogs in the car and needed to get there. All the dog show equipment was in the Sprinter. When we got there they diagnosed it and said it was something we could drive with and get fixed when we got back. Wonderful Service! More

Prompt and excellent service! Thanks for a job done Colin. My 2007 CLK was in need of some fairly extensive service. Colin explained all the issues that needed to be addressed, and was able to complete the wor My 2007 CLK was in need of some fairly extensive service. Colin explained all the issues that needed to be addressed, and was able to complete the work quickly, and at a fair price. Thanks for a job well done. More