Mercedes-Benz of Lynnwood - Service Center

No communication is a bad practice to have when you run a business. Josh McDowell has been HORRIBLE at communicating with me. A one day issue turned into three days then that turned into 3 weeks. No communic business. Josh McDowell has been HORRIBLE at communicating with me. A one day issue turned into three days then that turned into 3 weeks. No communication from Josh. I, ME, I had to call this guy to figure out what the xxxx is going on with my vehicle. I should NOT have to do that. HE and this business should be calling ME to let me know what's going on. They ruined my family trip with this xxxxxxxx and didn't offer me a vehicle to drive. So xxxx me huh? I hadn't seen my brother (navy) and my sister (air force) since I was in the army back in 2016. So xxxx veterans. Thanks for taking that away from me and not offering a solution. I won't be back. More

"Poor communication" is the theme of my experiences with the service department. I've gotten service there three times, and each involved at least a hiccup because of poor communication on their end. One ti the service department. I've gotten service there three times, and each involved at least a hiccup because of poor communication on their end. One time I called the day before my appointment, got the voicemail, and asked that someone call me back. No one did, and when I arrived for my appointment, I was told they could not do what I needed on a Saturday and that I should have called them!! To this day, no one has returned my call. This is the most egregious example, but all three of my interactions have left me feeling like they have poor communication with customers. I've decided that driving to a dealership that's farther from my home from now on is probably going to result in fewer headaches. More

Garrett Graham has been my service consultant for several years. He is constantly very helpful, professional, and clear about what is being done at each service. I will be back and a big thanks to Garrett. years. He is constantly very helpful, professional, and clear about what is being done at each service. I will be back and a big thanks to Garrett. Bruce Tandy More

Hi my name is Rob and I would love to take the time to mention Garrett Graham of the lynnwood wa Mercedes. Garrett was an extremely amazing advisor and helped me with car issue. I had a recurring system mention Garrett Graham of the lynnwood wa Mercedes. Garrett was an extremely amazing advisor and helped me with car issue. I had a recurring system light that was not going off and when I brought it to him he took care of it right away without hesitation. I recommend Garrett 100% . He saved me a ton of money by being upfront and honest so for that I will only see him! Thank you Garrett for your hard work and help. More

Josh McDowell just handled my routine preventive maintenance in his smooth effortless manner. I have dealt with Josh for many years at a different MB location and my satisfactory relationship with h maintenance in his smooth effortless manner. I have dealt with Josh for many years at a different MB location and my satisfactory relationship with him has prompted me to follow him to Lynnwood. This year his recommendation for a money saving maintenance contract worked well and reduced the overall costs for this and next years service. Thank you, Josh . . . More

Josh got me in same day and repaired and back on the road within 3 hours. Pretty awesome. I had a nice chat with the mechanic as well who was very experienced and helpful. within 3 hours. Pretty awesome. I had a nice chat with the mechanic as well who was very experienced and helpful. More

Garrett Graham has been my service contact for 3 years. He does a great job of customer service and support. Strongly recommend MB of Lynwwood. He does a great job of customer service and support. Strongly recommend MB of Lynwwood. More

Mercedes Lynnwood did it again! Their service is exemplary. I get first class service and I always leave that place satisfied. Garret was the one that took care of my car this time. He was friendly, exemplary. I get first class service and I always leave that place satisfied. Garret was the one that took care of my car this time. He was friendly, professional, and knowledgeable. I thought I was going to spend $$ on an oil change. Turns out, it just needed a top off. It was very quick. He checked something on my dashboard and even showed me how to do it. I didn’t even have to leave my seat. He topped it off with no charge. I asked about another issue with my car. But I was in a rush and couldn’t get it checked right there and then. So, as he promised, he quickly gave me an estimate for the fix. It literally took him two minutes. I am happy with the service. I don’t mind paying $ for an oil change or anything else in the future. These guys earned my trust. More

Josh in service, was more than helpful with our Mercedes 2012 ML 350 light issue. He was prompt, professional and friendly. He answered our questions and even looked into other issues we had no questions 2012 ML 350 light issue. He was prompt, professional and friendly. He answered our questions and even looked into other issues we had no questions asked. He made us feel like VIPs. He exemplifies excellence in Mercedes mechanical knowledge and customer service. He definitely exceeded our expectations. We will definitely seek him out for our future Mercedes needs. More

Service Department When I called to schedule an A3 service on my GLA250 I was told the cost would be approx $279 and the procedure would take 1.5 hrs. However when I go When I called to schedule an A3 service on my GLA250 I was told the cost would be approx $279 and the procedure would take 1.5 hrs. However when I got there and met with Stephany, I was told my car was also due for spark plugs and air filter, the wait would be 4-5 hrs and the cost would be close to $900. I am very disappointed that I was not made aware of all the work that supposedly needed to be done and the real cost of such an appointment. I bought my car at Lynnwood Mercedes Benz so all the records are there - they just didn't get looked up at the time I first called?? Also, in reviewing my paperwork, it appears that my car should have tire rotation every 5,000 miles but there was no rotation done and Stephany didn't mention anything about this to me. My initial purchase experience with Alan was tremendous (he earned 5 stars) but the service department has earned 2 stars. More