Mercedes-Benz of Lynnwood - Service Center

Garrett Graham has been my service contact for 3 years. He does a great job of customer service and support. Strongly recommend MB of Lynwwood. He does a great job of customer service and support. Strongly recommend MB of Lynwwood. More

Mercedes Lynnwood did it again! Their service is exemplary. I get first class service and I always leave that place satisfied. Garret was the one that took care of my car this time. He was friendly, exemplary. I get first class service and I always leave that place satisfied. Garret was the one that took care of my car this time. He was friendly, professional, and knowledgeable. I thought I was going to spend $$ on an oil change. Turns out, it just needed a top off. It was very quick. He checked something on my dashboard and even showed me how to do it. I didn’t even have to leave my seat. He topped it off with no charge. I asked about another issue with my car. But I was in a rush and couldn’t get it checked right there and then. So, as he promised, he quickly gave me an estimate for the fix. It literally took him two minutes. I am happy with the service. I don’t mind paying $ for an oil change or anything else in the future. These guys earned my trust. More

Josh in service, was more than helpful with our Mercedes 2012 ML 350 light issue. He was prompt, professional and friendly. He answered our questions and even looked into other issues we had no questions 2012 ML 350 light issue. He was prompt, professional and friendly. He answered our questions and even looked into other issues we had no questions asked. He made us feel like VIPs. He exemplifies excellence in Mercedes mechanical knowledge and customer service. He definitely exceeded our expectations. We will definitely seek him out for our future Mercedes needs. More

Service Department When I called to schedule an A3 service on my GLA250 I was told the cost would be approx $279 and the procedure would take 1.5 hrs. However when I go When I called to schedule an A3 service on my GLA250 I was told the cost would be approx $279 and the procedure would take 1.5 hrs. However when I got there and met with Stephany, I was told my car was also due for spark plugs and air filter, the wait would be 4-5 hrs and the cost would be close to $900. I am very disappointed that I was not made aware of all the work that supposedly needed to be done and the real cost of such an appointment. I bought my car at Lynnwood Mercedes Benz so all the records are there - they just didn't get looked up at the time I first called?? Also, in reviewing my paperwork, it appears that my car should have tire rotation every 5,000 miles but there was no rotation done and Stephany didn't mention anything about this to me. My initial purchase experience with Alan was tremendous (he earned 5 stars) but the service department has earned 2 stars. More

Garrett is excellent I couldn't be more satisfied. Knowledgeable and easy to deal with. Kept me informed with the status of the work. Easily recommendable. I have been a M I couldn't be more satisfied. Knowledgeable and easy to deal with. Kept me informed with the status of the work. Easily recommendable. I have been a M-B owner for over 20 years and have a fair knowledge base from which to work. Garrett knew his business, explained in detail how the fuel vapor recovery devise work, and provided me with the old canister after the work was completed. While I am no mechanic I like to understand how various components function. More

Outstanding Customer Service Thank you very much for making my Memorial day weekend. Last week the drivers door handle stopped working and would no open the door which makes thing Thank you very much for making my Memorial day weekend. Last week the drivers door handle stopped working and would no open the door which makes things very awkward getting into the vehicle. I looked in the internet at causes and cots of repair, phoned a couple of garages who all told me I was looking at replacement and labour of around $400.00. I have always serviced my cars (3 Mercedes) at Lynnwood so I went down to have them look at it and estimate repair and cost. Enter Josh McDowell from Parts, who came out looked at my handle and immediately went to work with a T20. 10 minutes later my very expensive repair was complete. The handle had simply come off its catch. Josh not only made entering the vehicle easy he saved me a small fortune in repairs. Total cost $0. Cost to me priceless!!, This is customer service at its very best and the reason why I will always come back to and use Mercedes Lynnwood. They are not about getting the $$$'s from you on every visit they are about total customer satisfaction and Josh McDowell personifies this all the way. Thank you so much Josh and Mercedes Lynnwood. Colin H More

Good sales experience. Very poor service experience Michael from sales is by far the top car salesman I ever met. Thats where my positive experience ends at mb lynnwood. Service experience is a nightmar Michael from sales is by far the top car salesman I ever met. Thats where my positive experience ends at mb lynnwood. Service experience is a nightmare, although some of their service staff are great (Garret, Jourdain, and Josh). Jeff Casey is by far the most incompetent one of them all, sadly he is the service manager yet possesses the worst sense of customer service skills. Issues take numerous attempts and visits to address. Was given conflicting info between one adviser to another (blaming issues on unrelated or non covered items). Many issues are considered non-issues to them, or get classified as normal noise or wear. Take the car to MB Seattle and all issues are addressed immediately. Seattle go out of their way to address issues customers do not even bring up, where Lynnwood staff tell me they CANNOT look into any issues unless they are explicitly brought up by customers and nothing they stumble upon - this is MB Lynnwood’s policy I was told by one of their service advisers! Goes to tell you how much they care about their customers and their safety and peace of mind. As such, will be directing all my service needs to Seattle going forward, and will most certainly be buying my next MB from Seattle. More

Confident I always have the best experience at MB Lynnwood. There's a great atmosphere there, everyone is extremely nice, and happy to serve. They always go the I always have the best experience at MB Lynnwood. There's a great atmosphere there, everyone is extremely nice, and happy to serve. They always go the extra mile. Service advisors follow through every detail to see that it's done right! I've had a couple service advisors, also good but Garrett is my go to person, I have no doubt about the outcome, just know he is always credible and puts you totally at ease, a star performer for this company!!! More

Positive Experiences Overall My experiences with Mercedes-Benz Lynnwood have always been very positive thanks to Garrett Graham & Josh McDowell- super friendly, positive, attentiv My experiences with Mercedes-Benz Lynnwood have always been very positive thanks to Garrett Graham & Josh McDowell- super friendly, positive, attentive, thorough, and professional. Which is why I decided to always come back to this dealership for my routine services. More

A Perfect Service Experience Jourdain and Garrett really know how to take care of me and address my concerns in a positive and professional manner. Having an issue with a vehicle Jourdain and Garrett really know how to take care of me and address my concerns in a positive and professional manner. Having an issue with a vehicle can be nerve-racking, but they make it pleasant. I know it will be done right the first time. My experience with them and the Mercedes brand will me coming back again and again. More