Mercedes-Benz of Lynnwood - Service Center

Hello, my review is geared towards SERVICE more accurately towards Casey Smith, the advisor/our advisor. I have been informed every step of the way about the status of my/my mom's vehicle, which I accurately towards Casey Smith, the advisor/our advisor. I have been informed every step of the way about the status of my/my mom's vehicle, which I purchased for her as a gift and wanted the absolute best for her, as she is disabled in a few ways more than one. Casey has gone above and beyond in communication and accuracy of the whole process and it was such pleasure working with you in all of this Casey that i had to leave you a positive review. Thanks to the whole Service department for doing the best job and fixing the vehicle RIGHT the first time. My mom is happy she has her car again in working order. Thanks again to all and keep up the great work, you have a customer for life…. Well done!!! More

I brought my 2020 GLB250 in for routine service and new tires. Andrew asssited via telephone with the tire selection and answered all of my questions before the appointment. I felt heard about other concer tires. Andrew asssited via telephone with the tire selection and answered all of my questions before the appointment. I felt heard about other concerns I had, and appreciated Andrew's kind demeanor. I had contemplated taking my vehicle to another Mercedes dealership prior to speaking with Andrew, and I am happy that I did not. More

We had our Mercedes serviced at the Lynnwood dealership, Garrett Graham has been our service technician since we bought our 2012 Mercedes. He has been the best service rep we have ever had. He pays attenti Garrett Graham has been our service technician since we bought our 2012 Mercedes. He has been the best service rep we have ever had. He pays attention to detail, car is always ready when he promises and he goes out of his way to make sure we are happy. Tom Rodenbough More

Jourdain was very helpful in getting us back on our road trip again trip again More

No communication is a bad practice to have when you run a business. Josh McDowell has been HORRIBLE at communicating with me. A one day issue turned into three days then that turned into 3 weeks. No communic business. Josh McDowell has been HORRIBLE at communicating with me. A one day issue turned into three days then that turned into 3 weeks. No communication from Josh. I, ME, I had to call this guy to figure out what the xxxx is going on with my vehicle. I should NOT have to do that. HE and this business should be calling ME to let me know what's going on. They ruined my family trip with this xxxxxxxx and didn't offer me a vehicle to drive. So xxxx me huh? I hadn't seen my brother (navy) and my sister (air force) since I was in the army back in 2016. So xxxx veterans. Thanks for taking that away from me and not offering a solution. I won't be back. More

"Poor communication" is the theme of my experiences with the service department. I've gotten service there three times, and each involved at least a hiccup because of poor communication on their end. One ti the service department. I've gotten service there three times, and each involved at least a hiccup because of poor communication on their end. One time I called the day before my appointment, got the voicemail, and asked that someone call me back. No one did, and when I arrived for my appointment, I was told they could not do what I needed on a Saturday and that I should have called them!! To this day, no one has returned my call. This is the most egregious example, but all three of my interactions have left me feeling like they have poor communication with customers. I've decided that driving to a dealership that's farther from my home from now on is probably going to result in fewer headaches. More

Garrett Graham has been my service consultant for several years. He is constantly very helpful, professional, and clear about what is being done at each service. I will be back and a big thanks to Garrett. years. He is constantly very helpful, professional, and clear about what is being done at each service. I will be back and a big thanks to Garrett. Bruce Tandy More

Hi my name is Rob and I would love to take the time to mention Garrett Graham of the lynnwood wa Mercedes. Garrett was an extremely amazing advisor and helped me with car issue. I had a recurring system mention Garrett Graham of the lynnwood wa Mercedes. Garrett was an extremely amazing advisor and helped me with car issue. I had a recurring system light that was not going off and when I brought it to him he took care of it right away without hesitation. I recommend Garrett 100% . He saved me a ton of money by being upfront and honest so for that I will only see him! Thank you Garrett for your hard work and help. More

Josh McDowell just handled my routine preventive maintenance in his smooth effortless manner. I have dealt with Josh for many years at a different MB location and my satisfactory relationship with h maintenance in his smooth effortless manner. I have dealt with Josh for many years at a different MB location and my satisfactory relationship with him has prompted me to follow him to Lynnwood. This year his recommendation for a money saving maintenance contract worked well and reduced the overall costs for this and next years service. Thank you, Josh . . . More

Josh got me in same day and repaired and back on the road within 3 hours. Pretty awesome. I had a nice chat with the mechanic as well who was very experienced and helpful. within 3 hours. Pretty awesome. I had a nice chat with the mechanic as well who was very experienced and helpful. More