Mercedes-Benz of Lynnwood - Service Center

UPDATE: My grievance overall is with MB USA. I stand by my original post in that the car quality is trash. However, MB of Lynnwood really stepped up to take care of me. They were willing to t I stand by my original post in that the car quality is trash. However, MB of Lynnwood really stepped up to take care of me. They were willing to take the hit (instead of greedy MBUSA) to help bring down the cost of the repair to something palatable. Although I was still spending thousands that I really shouldn't have, the dealership and service manager really came through. Mercedes quality and customer service has gone down hill. Not sure who to blame, but I have a 2018 Mercedes C class with 26,000 miles on it and for no reason the power steering failed and the dealership wants almost $5000 to replace the power steering. No evidence of damage neglect nor abuse, and the dealership just wants me to replace the part without any explanation, if it was a minor thing underwear and tear, I completely understand. However this car only has 26,000 miles. Sorry to say I may not buy Mercedes ever again. More

Very easy to obtain appt and lease car. Service explained and met. expectations. Completely satisfied. Service explained and met. expectations. Completely satisfied. More

I requested some extra services for my car, and Casey was incredibly helpful in providing all the details. I’m super happy with the results, I highly recommend bringing your car here for service. incredibly helpful in providing all the details. I’m super happy with the results, I highly recommend bringing your car here for service. More

Logan treated me with a lot of patience in showing me how to use all the options in my car.. to use all the options in my car.. More

Efficient and courteous from front to back. Service reps know Mercedes Benz products, functionality and idiocycrocies top to bottom. Service reps know Mercedes Benz products, functionality and idiocycrocies top to bottom. More

If anyone needs an assessment or a problem with their Mercedes diagnosed and fixed Joshua is the guy for you. I'll bring my Mercedes to no other because no other has been as good as Joshua McDowell. Mercedes diagnosed and fixed Joshua is the guy for you. I'll bring my Mercedes to no other because no other has been as good as Joshua McDowell. More

Josh is the reason I drive to Lynnwood Mercedes dealership to have my car serviced. He's quick, very thorough in what needs to be done and why. dealership to have my car serviced. He's quick, very thorough in what needs to be done and why. More

Great quick service, friendly staff. Loved getting a loaner. Thanks to them again for another great experience. Loved getting a loaner. Thanks to them again for another great experience. More

We were charged for windshield washer fluid and installation of same when the fluid reservoir was full (I filled it the night before.). When caught all they would do was offer a refund of the $8. W installation of same when the fluid reservoir was full (I filled it the night before.). When caught all they would do was offer a refund of the $8. Would not answer the question as to why the charge was made in the first place. Can no longer trust them. More

Excellent Workmanship . The only problem is that it is very difficult to contact a service technician on the phone for immediate help. Once I have their attention they are E The only problem is that it is very difficult to contact a service technician on the phone for immediate help. Once I have their attention they are Excellent More