Mercedes-Benz of Loveland

Came through on the sprinter van even with COVID complications, Carlos always followed up! Thanks Carlos complications, Carlos always followed up! Thanks Carlos More

Truly disappointed with the service we received. First available appointment was two months out for our first maintenance and cost $895 for your basic oil and fluids and check over. We also had them chec available appointment was two months out for our first maintenance and cost $895 for your basic oil and fluids and check over. We also had them check on a passenger side heated seat which was not working. They said it was the motor and they would have to order it. We set up another appointment two weeks out for that service. I show up for that appointment and drop off the van at 8 a.m. At 10:30 they call me and tell me the part is not in and I should come pick my van up. Not even a "I am sorry". Three months later I am wondering about the part and I call service to ask about it. They told me to call parts. Parts told me the part was in. I asked service to schedule an appointment and that was a month out. I show up for appointment at 8 am and drop the van off. At 10:30 they call and ask if they can keep the van overnight. What am I supposed to say? Later I receive a call saying their tech went home and they don't know when he will be back, and they don't know when it will be done. Next day I call, and they say the tech is back but there seems to be some other problem with the heater. Next day they call and say that it is ready. I pick it up and they act like this was a normal service. No apologies or nothing. Truly disappointed. More

If I could give 10 stars I would. Chase Albright has been my go to salesperson at Mercedes of Loveland. He is so knowledgeable about these cars and is so honest and trustworthy I can't go anywhere else. I h my go to salesperson at Mercedes of Loveland. He is so knowledgeable about these cars and is so honest and trustworthy I can't go anywhere else. I have been taken care of so well by everyone here that I just can't say enough good things. Car buying isn't always fun but I know that I get the best deal and work with the best people. Thanks again for making my 4th Mercedes transaction the best one yet!!! I highly recommend Mercedes-Benz of Loveland and Chase Albright!!! More

Worked with Bill H. in securing a '21 4x4 sprinter van. It took longer than expected due to supply chain issues in '21 with MB. Bill communicated with me throughout the process and we were finally able t It took longer than expected due to supply chain issues in '21 with MB. Bill communicated with me throughout the process and we were finally able to take delivery. I appreciated his efforts during a difficult situation. More

Purchased our first Mercedes with Chase Albright. Hands down the best experience purchasing a car. I let Chase know what we wanted right off the bat and he made the deal happen quickly and easily. Couldn't down the best experience purchasing a car. I let Chase know what we wanted right off the bat and he made the deal happen quickly and easily. Couldn't have asked for anything better. We'll definitely be back! More

After leasing the Benz for 42 months, I decided to take up the purchase option. Chase Albright handled the purchase, which included a safety check and detailing. The Mercedes looked brand new again. Fel up the purchase option. Chase Albright handled the purchase, which included a safety check and detailing. The Mercedes looked brand new again. Felipe Sorzano handled the paperwork and made it a seamless purchase including a warranty. Always a good experience at MB of Loveland. More

Very helpful, worked very hard to help us get the car we really wanted. Nick went above and beyond to make it work for us thank yiy really wanted. Nick went above and beyond to make it work for us thank yiy More