Mercedes-Benz of Loveland

Great customer service and overall experience! These guys are as nice, caring, and honest as they come, from the front desk to the back of the house! From the first phone call, I felt like I matte These guys are as nice, caring, and honest as they come, from the front desk to the back of the house! From the first phone call, I felt like I mattered, and once I left, I knew I had been given the best service at a reasonable price. It's a great feeling to know there are still stand-up businesses around. I'll be coming back to Mercedes-Benz of Loveland, and sending all my friends, too! I used to live in Fort Collins, less than a year ago I moved out to Parker. Even though its now 170 mile round trip to them and back I don't even think twice where to take my car. I usually deal with Brian Pickle and Peter Werner. I have also dealt with James Longhurst and Parker Jacobs. I take my hat off to all of them because they really know how to treat their customers. More

Bought one sight unseen! I was looking for used Porsche. Internet search turned up one at MBLoveland. Only problem was I live in Houston, Texas, nearly 1000 miles away. I was looking for used Porsche. Internet search turned up one at MBLoveland. Only problem was I live in Houston, Texas, nearly 1000 miles away. But the car looked real good in the pictures and was a near perfect match of what I was looking for at an attractive price with low miles. At first, I contemplated hiring someone in the Loveland area to inspect it, then thought about flying there, inspecting it in person and driving it back. In the end, I decided just to take a chance and buy it sight unseen, pay to have it shipped. What convinced me to go that route was the salesman, Paul Mizelle. In discussions with Paul on the phone, he just seemed to be sincere in his descriptions of the car. He must have grown tired of all my questions but if he did, it didn't show. I also like the fact that all the cars have the dealer documentation/prep fee already built in, no additional hidden fees. That gave me a hint of the kind of dealership this is. They are straight up and honest to deal with. My intuition proved correct. Paul helped me every step of the way and I have no regrets. The car is everything he said it was. It meets my expectations in every way. The price for their car was fair, and they took my car in trade also at a fair price. I also worked with Felipe in accounting to prepare the paperwork. Everyone was professional and efficient. I give this place and the people working there 5 STARS. A great car buying experience and I never even had to leave Texas. More

Car buying at its best ! After less than stellar car buying experiences with two other German and a Swedish car manufacturer I wanted to opt for going to the dentist instead o After less than stellar car buying experiences with two other German and a Swedish car manufacturer I wanted to opt for going to the dentist instead of car shopping. Carlos and the rest of the MB Loveland staff changed my mind. The decision making and purchasing process was actually enjoyable, I cannot say enough about the professionalism and attention to detail the staff had shown not only during the sale but on follow up visits. A tip of the cap to the MB Loveland management, you have set the bar higher than most dealerships could ever achieve. More

Catered to our unique situation without a hitch. Helped us every step of the way to purchase the dream car. Always straightforward and sincere. Made me feel welcome despite my appearance. Purcha Helped us every step of the way to purchase the dream car. Always straightforward and sincere. Made me feel welcome despite my appearance. Purchase was drawn out due to personal circumstances and they were patient and never pushy More

Outstanding! If you're looking for world class customer service, these are the folks to see. Everyone was very personable and there was no pressure. Easiest car If you're looking for world class customer service, these are the folks to see. Everyone was very personable and there was no pressure. Easiest car buying process I have ever had. More

Excellent Automobile Purchasing Experience! My son purchased an E350 4matic sedan, and the experience was outstanding! It was the first car he had purchased, so he was very nervous and anxious My son purchased an E350 4matic sedan, and the experience was outstanding! It was the first car he had purchased, so he was very nervous and anxious about buying a car. Mercedes-Benz of Loveland dealership made everything a wonderful experience for him! Specifically, the sales representative, Felipe Sorzano handled the entire purchasing process from start to finish. We have purchased many cars over the years, but have never met a sales person who combined integrity, customer orientation, and knowledge like Felipe! He assisted my son throughout the process, from finding the right car to supporting him at every step. We intend to return to Felipe and Mercedes-Benz of Loveland for our next automobile purchase, as will our son. Please forward this feedback on to Felipe and the entire management team at Mercedes-Benz Loveland. With great appreciation, Bret, Chase, and Dr. C. Lessman More

Stellar and Seamless Car Buying Experience My experience at Mercedes Benz of Loveland has been my most memorable and remarkable car buying experience to date. From my first interaction via ema My experience at Mercedes Benz of Loveland has been my most memorable and remarkable car buying experience to date. From my first interaction via email with Carlos Rodriguez Sanchez, who listened to my needs and found my ideal car in no time, to the seamless financing process working with Alex Clarke, from start to finish this was the most rewarding car buying experience. It is clear that the team at Mercedes Benz of Loveland is committed to client service and satisfaction as a paramount concern. The whole team made me feel important and extremely valued. They have exceeded my expectations and have forged a strong and loyal relationship. Carlos Rodriguez Sanchez was a pure joy to work with. He took time to find the best car to fit my needs and emailed proposals that I could review before I even went to the dealership. By the time I visited the dealership we had already narrowed down the perfect car for me. Carlos also took as much time needed to answer questions, demonstrate the superior features of the car during the test drive, and spent hours going over the features of the car when I decided to make a purchase. Alex Clarke was a delight. Great guy and made the whole experience comfortable and reassuring. I whole heartedly recommend you check out this dealer first when searching for a new car! More

Excellent Experience Wow. That's all I can say is "wow." Felipe made our experience seamless and with no pressure at all: he was a true professional and very caring toward Wow. That's all I can say is "wow." Felipe made our experience seamless and with no pressure at all: he was a true professional and very caring towards working with me in getting me my new car. He made the experience feel like a friendly encounter as opposed to your stereotypical "I-need-to-make-this-sale" car salesman. I would highly recommend Felipe to everyone, and will do so in the future with friends and family looking to purchase a Mercedes-Benz, even if they have to make the drive from Denver or Colorado Springs!!!! More

Excellent customer service We bought a pre-owned vehicle from the dealership and valued the excellent customer service that was extended to us. We worked with Chase Albright a We bought a pre-owned vehicle from the dealership and valued the excellent customer service that was extended to us. We worked with Chase Albright and he could not have been more accommodating or pleasant to work with. He and his team went above and beyond to ensure that we got exactly what we wanted and made the buying process easy and painless. I would highly recommend Chase and this dealership and will deal with them again in the future when we get another vehicle. More

Client relationship is a priority Working with Felipe Sorzano is like spending time with an old which is how I want to purchase a car. No pressure, just working through the process in Working with Felipe Sorzano is like spending time with an old which is how I want to purchase a car. No pressure, just working through the process in a very easy and light way. I can tell MB of Loveland is focused on the client experience as it shows in everything they do and everyone you may come across in the dealership. More