Mercedes-Benz of Loveland

Excellent service and very helpful We went to the dealership to look for a specific car. Nic Mercer greeted us with a smile and was very knowledgeable about all the options and types of We went to the dealership to look for a specific car. Nic Mercer greeted us with a smile and was very knowledgeable about all the options and types of cars they offer. He was not pushy or overbearing. I was shopping with my adult son and we both felt included in the conversation. Everyone we met at the dealership had smiles on their faces and appeared to be enjoying themselves. The people who work there are obviously proud of their vehicles and their jobs More

Pleased with experience Purchasing a new car is something I seldom do. After extensive online research, my husband and I visited the dealership in Loveland. There we receiv Purchasing a new car is something I seldom do. After extensive online research, my husband and I visited the dealership in Loveland. There we received polite and comprehensive answers to our questions and we decided to order a vehicle which arrived timely. We especially appreciated the instruction for all the updated features. More

Best car experience I have had! My husband and I purchase vehicles at least once a year and this experience has been the easiest and best one. I'm working on rebuilding my credit and My husband and I purchase vehicles at least once a year and this experience has been the easiest and best one. I'm working on rebuilding my credit and they were so easy to work for and worked at getting me an amazing deal. I would highly recommend buying a car with them and ask for Nic Mercier. He was amazing! More

Great Service Department We were traveling through the Denver area when our Sprinter RV check engine light came on. We called all the Mercedes-Benz dealers that service Sprin We were traveling through the Denver area when our Sprinter RV check engine light came on. We called all the Mercedes-Benz dealers that service Sprinters in the area to have the issue checked out. All but one said it would be at least four days before they could look at it. Mercedes of Loveland said they were backed up as well, but they could at least pull the codes and let us know how big an issue this was. We took our Sprinter there, and they pulled the codes. It turned out to be a minor issue, and in two hours we were on the road again. On our way back to Dallas, Texas, about 800 miles from Loveland, we had another problem. After calling all the dealerships around, none would help us. We again called Mercedes of Loveland, and they were willing to help. This time it took more time to fix the Sprinter, but they were the only ones willing to help. We will always be thankful to Jason, James and Parker for their work to get our Sprinter fixed. It was great working with you and thanks for helping someone from out-of-town when they needed it. If it were not for you guys, our trip to Canada would have been ruined. David Lipscomb More

Waited Patiently With a new car purchase there are decisions to be made. The dealership didn't pester me during this time and when everything was completed they were With a new car purchase there are decisions to be made. The dealership didn't pester me during this time and when everything was completed they were ready to go. The actual working on the deal was easy and Nick was a great person to make things go smooth. More

Very professional This was probably the best car buying experience we have ever had. Carlos Rodriguez-Sanchez was very professional and listened to our needs. The resul This was probably the best car buying experience we have ever had. Carlos Rodriguez-Sanchez was very professional and listened to our needs. The result was a focused effort in meeting those needs and a purchase of a car over two rival cars / dealers. More

Awesome, simple, enjoyable! The service provided during our first purchase of a Mercedes Benz was perfect! From the initial phone contact to the personable and friendly staff, w The service provided during our first purchase of a Mercedes Benz was perfect! From the initial phone contact to the personable and friendly staff, we had nothing but top notch service. I look forward to a long relationship with this dealership! Every staff member we encountered was friendly and personable. More

the perfect place to purchase your car Nic Mercer has been the most amazing dealer ever.. He loves what he does and it shows! my family appreciated him so much! He was so personable and too Nic Mercer has been the most amazing dealer ever.. He loves what he does and it shows! my family appreciated him so much! He was so personable and took the time to show my the parts and features of the car that I purchased. SO it was an awesome time! Thank you Nic Mercer for your love. More

The very best we have ever dealt with Totally awesome experience. Carlos Rodriquez-Sanchez wears a halo. A super nice man who spent lots of time helping and explaining. Got a rock chip i Totally awesome experience. Carlos Rodriquez-Sanchez wears a halo. A super nice man who spent lots of time helping and explaining. Got a rock chip in the windshield 2 days after had car. Dealership replaced windshield without hesitation. Everybody we had contact with was extremely courteous and helpful. More

No complaints whatsoever My wife and I were in the market for an entry level vehicle and were very interested in BMW, Mercedes and one particular Audi (TT). We were also in a My wife and I were in the market for an entry level vehicle and were very interested in BMW, Mercedes and one particular Audi (TT). We were also in a situation where we were watching our 4 year old grandson, and preparing to drive back to southern California the next day. From the time Carlos approached us, he was nothing but pleasant, professional, personable and extremely easy to work with. Carlos went the extra mile in dealing with our grandson. He got him snacks, colored pictures with him and kept him entertained as we dealt with the finance team. He also was extremely helpful and patient with our car search. We switched gears on him three times before settling on a 2015 C300 Mercedes. All of our test drives were comprehensive, informative and enjoyable, thanks to Carlos’ input. He even had a long, patient conversation with Iain (the 4 year old) in the back seat of one of the cars as my wife and I did the test drive. The deal itself went smooth, as Carlos worked with us as much as he could and got us to a price that we could live with. This was something that CO’s BMW staff was not willing to do at all. Once we bought the car, Carlos again went out of his way to educate us on the car, get us all set up, and answer our many questions. I am closing in on 50 years old and I have had many experiences with car salesman throughout my life, most of them very tense and negative in nature. I have grown used to being lied to, manipulated, ignored, dismissed and generally disrespected as a potential buyer. None of these things happened with Carlos or anyone else on your team. Kudos and heartfelt thanks to Carlos from both my wife and myself. We could not be happier with the purchase or who we bought the car from. Carlos even called me to find out how our drive to California went. Something he definitely did NOT have to do! In the world of car buying, we need more Carlos’ around! More