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Mercedes-Benz of Louisville
Louisville, KY
920 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 23, 2016
Outstanding service! This is our first Mercedes & Eric Torsch came highly recommended. There was no pressure, just excellent knowledge & service! We highly recommend him. This is our first Mercedes & Eric Torsch came highly recommended. There was no pressure, just excellent knowledge & service! We highly recommend him. Also, Brandon Strong is coming to our home to set up the garage door opener & review a few things on our amazing vehicle. More
by L&A French
Employees Worked With
Eric Torsch, Brandon Strong
July 22, 2016
It's best of the best excellent experience I ever had From the day one of my visit I had been experienced wonderful, I got all my answers with satisfaction, not only that I visited four more time each tim From the day one of my visit I had been experienced wonderful, I got all my answers with satisfaction, not only that I visited four more time each time it was same experience and now I become one of their family. More
by Ishwer
Employees Worked With
Jeff Hovious
July 22, 2016
This is our third purchase from this dealership! All staff members that work for this company are knowledgeable , and pleasant to work with. We were treated with utmost respect and courtesy. All of t All staff members that work for this company are knowledgeable , and pleasant to work with. We were treated with utmost respect and courtesy. All of their vehicles are clean and ready to sell. It's important to me to have a sales person and collaborating staff that knows the vehicle they are selling. We will not go anywhere else for a Mercedes Benz. More
by Kimberly Shortt
Employees Worked With
Charles B.
July 22, 2016
Best experience ever buying a car! We came in to buy 2 new batteries for our 2012 Mercedes key fobs and I happened into the sales room while waiting on my husband. A sales associate, A We came in to buy 2 new batteries for our 2012 Mercedes key fobs and I happened into the sales room while waiting on my husband. A sales associate, Alisa Gerton, showed us the newest models and the rest was history! She helped us find the perfect car with all of the best features for us and had it there for us within two days! We love our new car and had a wonderful experience with Tafel Motors from start to finish. Look forward to having our new car serviced with them as well! Very knowledgable staff and very well managed dealership! More
by Benzshopper
Employees Worked With
Alisa Gerton , Jaress Turner, Erik Bujtor, David mcNulty and Brandon Strong.
July 22, 2016
Out dated sales approach Their negotiating style has been gone from most of industry for 15 years. They waste customer time by starting with MSRP for new car and obvious low b Their negotiating style has been gone from most of industry for 15 years. They waste customer time by starting with MSRP for new car and obvious low ball for trade. Other dealers tend to start somewhere close to their final sales price. Mercedes buyers are busy people and also smart consumers. Wasting their time in hopes of a huge profit is insulting. More
by Educated buyer
July 16, 2016
great jb by cindee You call , you get the answers your looking for , Then you tell them what you need and they will find it and you will have your new vehicle you were l You call , you get the answers your looking for , Then you tell them what you need and they will find it and you will have your new vehicle you were looking for. It's pretty easy. Jim More
by jim Dorey
Employees Worked With
Cindee Middleton
July 16, 2016
A pleasant and professional experience. I shared my feelings about what I wanted to buy, answered a few questions, looked at some cars on the lot and started test driving within an hour of m I shared my feelings about what I wanted to buy, answered a few questions, looked at some cars on the lot and started test driving within an hour of my arrival. I had an apointment with Eric Torsch because I have known Eric and purchased cars from him for several years. He is very professional and easy to communicate with. He was especially helpful with my understanding the features (options) regarding comfort and safety. After deciding which car I wanted, Eric had all the administrative matters done and ready to close and take posession the next afternoon. I have and will continue to recommend Eric and Tafel Motors to others. Thanks Eric! Mollie C More
by mollie c
Employees Worked With
Jeff is a very impressive young man. Good communication skills and professional. The narrative for Eric is in my review., Jeff Jackson, Eric Torsch
July 13, 2016
Purchase a used SL550 Worked with Jeff Hovious at Tafel again. This is my 7th car purchased from Jeff over the last 20 years or so. Jeff has always been very helpful and Worked with Jeff Hovious at Tafel again. This is my 7th car purchased from Jeff over the last 20 years or so. Jeff has always been very helpful and honest with me about the car I am purchasing and my trade. Tafel always does a great job of taking care of you after the purchase as well. Give Jeff a call or ask for him when you are there. He is great to work with. More
by JTC
Employees Worked With
Jeffrey S Hovious
July 12, 2016
Worst dealer I have seen in my life. I went three times with my Mercedes Benz 2002 C 32 AMG for a noise in front of the car or below the engine zone. I had to pay $400 and they did not di I went three times with my Mercedes Benz 2002 C 32 AMG for a noise in front of the car or below the engine zone. I had to pay $400 and they did not diagnose any thing, then they told me to spend about $400 more for special diagnostic. I went to Stein automotive and in 20 minutes they made diagnostic. ( front driver side wheel bearing in bad condition ). More
by angelperez
Employees Worked With
Matt Krebs
July 12, 2016
what car buying should be I went to the dealership with a specific model in mind. I spent some time on the lot making sure i knew what inventory I had to choose from and then I went to the dealership with a specific model in mind. I spent some time on the lot making sure i knew what inventory I had to choose from and then went inside the showroom. Upon entering, someone greeted me and I was then introduced to Alisa. I'm so glad I was in Alisa's capable hands. What a different experience altogether. Completely unlike any stereotype of a salesperson or experience I've had in the past. Alisa quickly gauged how much I knew about the specific car I was interested in and got right to it. She got the keys and we took a test drive while she covered the details and features that weren't commonly known. Upon returning to the lot, she then got right to the money par and we segued quickly into making the deal. As I left the dealership, it struck me how uncommonly easy and pleasant the whole experience was for me. I cannot say enough good things about Tafel and specifically Alisa. Now I can only hope the service department is on par with the sales team - if so, I'm all set! More
by StoneGLK350
Employees Worked With
Alisa Gerton
