Mercedes-Benz of Louisville

Feels great to be part of the Mercedes family When we were coming up with the list of automobiles to test drive we included Mercedes but it wasn't at the top of the list. We enjoyed test driving When we were coming up with the list of automobiles to test drive we included Mercedes but it wasn't at the top of the list. We enjoyed test driving the Infiniti and Audi and found those dealerships to have professional salesman and excellent autos. There were a couple on the list that were eliminated because after test driving we didn't like the car, the dealership used tricks/methods to gain our phone/email that we felt were unprofessional, or the salesman just weren't up to showing the auto we were looking at (As in spending more time showing us the radio than the features of the car). From the moment we were greeted at Tafel Motor Company we enjoyed the professionalism of the staff, the selection of autos, and the relationship we started to build. There was never any pressure and they spent quite a bit of time helping us decide what was right for us. That extended time, including answering many questions and a couple days test driving different models, allowed us to come to a decision that we were comfortable with. After researching and comparing our final list we felt the Mercedes was our best option. Could we have gotten a better price by driving around, shopping all the Mercedes dealerships in a 200 mile radius? Perhaps. Could we feel better about the deal we made? Absolutely not. I have no doubt as we build a long term relationship with the service department at Tafel we will continue to be impressed by the organization. This has been by far the best car buying experience we have had. More

My purchased was of a preowned car but the attention to detail and the feeling of true caring for the customer was unbelievable. The entire transaction was painless and very professional. I would recomme detail and the feeling of true caring for the customer was unbelievable. The entire transaction was painless and very professional. I would recommend Todd to all my friend looking to trade up to a Mercedes Benz. Great experience!!! More

Used GLK The service at this dealership was excellent from the first day we came to test drive GLK's. Eric was extremely knowledgeable and helpful throughout The service at this dealership was excellent from the first day we came to test drive GLK's. Eric was extremely knowledgeable and helpful throughout the whole process. I would definitely recommend him and Tafel to friends and family! More

My husband and I were very please with the service we received at the Tafel Motor Co. This was our 4 purchase and the best service ever. Wyndall Smith was great. Kept that winning smile the whole time e received at the Tafel Motor Co. This was our 4 purchase and the best service ever. Wyndall Smith was great. Kept that winning smile the whole time even through my harassing him. He did a great job explaining how the new Mercedes work and he has great patients and considered our needs. I enjoyed the experience. Thank you Wyndall! You have my vote you are a #10 More

My experience working with Tafel Motors from beginning to end was a pleasure. Eric Torsch, my sales consultant, worked with me extensively to find the right car for me. Working out the final details was very end was a pleasure. Eric Torsch, my sales consultant, worked with me extensively to find the right car for me. Working out the final details was very easy and low pressure. The vehicle was used, but the given the level of detailing done to the car, you would have never known. The car I received was in IMMACULATE condition. Everyone at the dealership wanted to be sure I was comfortable and were always very friendly. I highly recommend this dealership. More

From the first encounter with David, he was a pleasure to work with. I never felt the least pressure (which I resist mightly) and he had all the information to sell the car in a way that made me realize I ha work with. I never felt the least pressure (which I resist mightly) and he had all the information to sell the car in a way that made me realize I had to have it. It was as if I were just discussing the car with a friend.I had done as much research on the web as I was able and felt I got a fair price without all the seemingly fake back and forth that is common anywhere else. This is my third MB and I hope I will be as happy with this one as I have been with the others. Now I'm hoping for great service and as little as possible! More

Great overall buying experience. Skylar was fantastic, he made my CLA250 purchase a well thought out decision. He took the time to make sure I was buying the right car with the best options for me. I wo he made my CLA250 purchase a well thought out decision. He took the time to make sure I was buying the right car with the best options for me. I would highly recommend him as he took a long-term approach to MB ownership. More

I was pleased that the sales staff (Dan Smith) took so much time explaining, demonstrating the different Mercedes models as well as assisting me with the new technology, Command system interface and optio much time explaining, demonstrating the different Mercedes models as well as assisting me with the new technology, Command system interface and options. There was absolutely no sales pressure. The staff was focused on finding the right car and options for my specific requirements, Mr. Torsch did a superb job of negotiating & delivering the appropriate car from another Mercedes Dealership. Jesse Upchurch provided guidance with financial matters as well as extended warranty packages. I test drove many of the luxury car brands and found that Mercedes was by far the best vehicle for my particular needs. More

The experience, especially with Mr. Dailey, was professional and customer centric. He is very professional and knowledgeable and an excellent representative. This was our second purchase from him a professional and customer centric. He is very professional and knowledgeable and an excellent representative. This was our second purchase from him and I would do so again. More

I located a Used 2011 BMW 328i on the internet that I was interested in. Due to my work constraints the next day, I ask a friend (co-worker) of mine to call and check on the car and broker the deal on my beh interested in. Due to my work constraints the next day, I ask a friend (co-worker) of mine to call and check on the car and broker the deal on my behalf. First contact was Mr. David McNulty on Friday 3/21/2014. Even though my friend was not the buyer, David answered all the questions that we had. I was able to talk to David myself a couple of times near the end of the day. David worked with me when I only had an hour (5:00pm) before the bank was closing and provided me what I needed prompty. I was able to secure the check from the bank before they closed at 6:00 Friday night. I emailed David after I left the bank and told him I was driving up Saturday (the next morning) to buy/pickup the car. He promptly returned my email telling me to have a safe trip up and he would see me the next day. While my friend and I was driving to Kentucky, from South Carolina, Mr. McNulty called to see where we were so he could have the car cleaned and ready for me when I arrived. Next comes the part that shows the fiendliness and great customer service we recieved. After parking our car we walked to the front door, where it was opened for us by Mr. McNulty who greated us by name and welcomed us to dealership. That in its-self was impressive as well as surprising. He then offered us a beverage and ask us how our trip was. Now this may be customary, but Mr. McNutly came across as genuine and sincere, as he knew we just drove a long distance (6hrs). The rest of the expereince continued just as good as we we treated like we were there buying the most expensive car the dealership had. Mr. McNulty was a joy to work with and stood out to me to be a pleasant, sincere, and caring person. He understood how the previous day I was busy and still dealt with a 3rd party, as if it was me. His demeanor and pride in his job totally goes against the stereotype that has been associtated with some dealerships. Mr. McNulty and Tafel Motors in my opininon, takes pride in customer service and sincerely wants to make the car buying process an enjoyable experince. Tafel Motors certainly has an assest in David McNulty! Tim Tollison Easley, South Carolina More