Mercedes-Benz of Louisville

Purchase of a New C300 Mercedes I recently purchased a new C300 Mercedes from Tafel Motors in Louisville, Ky. My experience was pleasant in every way. My salesman Eric Torsch was k I recently purchased a new C300 Mercedes from Tafel Motors in Louisville, Ky. My experience was pleasant in every way. My salesman Eric Torsch was knowledgeable and very helpful in making sure I was able to get the amenities I wanted in the car. I have driven Mercedes for over 30 years and trust the brand completely. I also trust this dealership and am very pleased with my car and my experience with Tafel Motors. J. Boone More

Salesman is Terrific! My Salesman, Wyndall Smith is absolutely the best! He takes all the time necessary to make the buying experience easy. He answered every question we h My Salesman, Wyndall Smith is absolutely the best! He takes all the time necessary to make the buying experience easy. He answered every question we had and has excellent product knowledge. We also had our usual great interaction with Jarress Turner. He is always so helpful and knowledgeable, every time we visit the dealership he goes out of his way to greet us and spend time talking with us, he and Wyndall seem like family. More

Great buing experience! We had a very good buying experience at the Tafel Mercedes dealership. From the moment we arrived at the dealership on Saturday (2 hour drive) we wer We had a very good buying experience at the Tafel Mercedes dealership. From the moment we arrived at the dealership on Saturday (2 hour drive) we were made to feel comfortable as though we were at home. There was no pressure to buy the particular car we came to see and test drive. The visit was all about us and making sure all of our questions were answered. We made a very reasonable offer on the Mercedes SL 550, it ultimately was accepted, and we came back to the dealership on Monday to pick up the car. We noticed a couple of things were not ready to go on the car, so at our request Tafel informed a sister dealership close to our home that these items would need to be taken care of. Both Tafel and this sister dealership were all about delivering great service and ensuring the SL 550 met our expectations -- which it did. Our salesman at Tafel continued to follow up on the progress of things until we picked up the car from the service department of the sister dealership. Finally, the title paperwork was sent to us in record time based upon my experience in buying cars over the years. Yes, I would definitely recommend the Tafel Mercedes dealership in Louisville to anyone. Sign me as a very satisfied customer! More

Longstanding Relationship My wife has purchased three vehicles from Tafel Motors over the last 20+ years. This past Saturday (06/11/2016) my wife and I purchased a pre-owned Me My wife has purchased three vehicles from Tafel Motors over the last 20+ years. This past Saturday (06/11/2016) my wife and I purchased a pre-owned Mercedes C300 from Tafel Motors. Our Salesman, Eric Torsch, was a pleasure to negotiate with. Eric is friendly, a great listener and very professional. Our overall experience was great. We recommend Eric as your next new Salesman. More

Great environment! I went to Tafel Motors with the intent to browse for a nice used vehicle. The salesperson, Wyndall Smith, not only helped me with that endevour but h I went to Tafel Motors with the intent to browse for a nice used vehicle. The salesperson, Wyndall Smith, not only helped me with that endevour but he made my experience at Tafel one to remember. Instead of throwing me to the side or acting like he didn't want me there like other dealers did, he able to allow me to view every vehicle I wanted. He also made sure to inform me on the history of Mercedes-Benz and the Tafel dealership which made me feel as if he genuinely wanted me there. He went above and beyond my expectations and even though I am not quite ready to purchase at this time he was and continues to be helpful in this process and is doing everything he possibly can to assist me with anything I may need. More

My trip to Tafel The salesperson, Joey Sanders, was knowledgeable and professional. My experience was pleasant and successful. My wife and I expect to trade with Tafe The salesperson, Joey Sanders, was knowledgeable and professional. My experience was pleasant and successful. My wife and I expect to trade with Tafel again. Thank you. Stuart Billington More

Outstanding responsiveness. On a recent Sunday, a surprisingly deep pothole destroyed one of the tires on my car. I called two area tire stores in search of a replacement. They On a recent Sunday, a surprisingly deep pothole destroyed one of the tires on my car. I called two area tire stores in search of a replacement. They didn't carry the tire. The next day, I called Tafel, they said they had the tire and would reserve it for me. I then asked whether they could squeeze me in that evening after 5:00. They said yes. I arrived at about 5:30 and departed with a new tire by about 6:00. It was clear they were busy, and the mechanics really hustled to complete the work. George Frazier was my service advisor, and I appreciated the effort he made to solve the problem very quickly, as I needed to drive to Akron the following day. I will return to Tafel. More

Excellent service The Tafel team always impresses with their customer service. They have gone above and beyond to win our business. Sales team found the car I wanted an The Tafel team always impresses with their customer service. They have gone above and beyond to win our business. Sales team found the car I wanted and gave me a fair trade on our car. Great stuff. More

A great experiencing purchasing a car. Great experience and service in purchasing a car. I would recommend to anyone to purchase a car a Tafels! Thank you for the excellent service and high Great experience and service in purchasing a car. I would recommend to anyone to purchase a car a Tafels! Thank you for the excellent service and high quality. More

Best Customer Service Experience Please excuse my English. From the very minute we entered, until the minute we left i had the best experience i could ever expect from a dealer. Me an Please excuse my English. From the very minute we entered, until the minute we left i had the best experience i could ever expect from a dealer. Me and my wife had a great experience, Todd was humble, nice and patient with us the whole time with a smile. Definitely buying a car here. More